"I found blood on the towel, and it made me feel really disgusted, especially since I had used it without knowing.
Before staying at this hotel, we had already been traveling for two weeks and stayed in three different hotels. However, this hotel made me feel very uncomfortable. We appreciate the hotel’s environmentally friendly philosophy, but basic cleanliness should still be maintained, especially since blood can be a source of disease transmission"
"Self-check but the staff are very laid-back :)
Many times there is no one at the lobby to serve.
Coffee machine is shut down in the lobby. Sparkling water is just normal still water.
There was a staff being busy with another couple checking in ( while I got no assist at all when I check in ). I request to get my luggage and he asked me to sit down first. Waited 10 mins and turned out he’s forgot my request and freely chatting with the senior manager. I stood closer and the manager gave him a hint. Saw me but then continued to chat then slowly went to take a wrong luggage to me. No apologises whatsoever. It was late at 12am and I just wanted to m shower and sleep since I had a very early meeting.
Meanwhile the (suppose) senior manager just bounces every request to others by saying : you can find my colleague. He just sat at the bar and drank while there were more than 1 group of guests in need.
Not sure why and they did not clean our room at the second last night with the cleaning card hanged outside. ( we left in the morning )
Another room’s guest put their finished meal in the corridor for collection but it was there whole day/night.
Good location and facilities but poor service. "
