I had to report five times that my safety box was not working until they finally came to the room and fixed. On Sunday June 15 when we arrived around 10 Am it was only Elevator (Lyft) working out of 4, it was a caos trying to go the room and viceversa.
Mario
3 晚行程
10/10
Angela
3 晚行程
8/10
ANTHONY
3 晚行程
2/10
Only 1 elevator worked. So you would have to line up every time just to go to your room. None of the vending machines worked since they were all full with cash. It’s 2025 they should be able to take cards or get them serviced regularly. Was so thirsty couldn’t even get water from the hotel so I had to DoorDash water to me. The mini fridge was not cold enough, my breast milk went to waste. Had to buy formula for my breast fed baby and he was having difficulties with that, money wasted. Sheets has stains. Couldn’t do laundry in their laundry room because the coin exchange machine didn’t end work. There is clearly no upkeep of this place for all the money they charged. I prefer to go to the Marriott or Sheraton and spend the extra money there.
真实旅客
5 晚家庭旅行
8/10
Jennifer
4 晚家庭旅行
2/10
Ronald
1 晚结伴旅行
8/10
Glenn
4 晚行程
10/10
The hotel itself and facilities were very nice. Very little beach area so it was overcrowded and the beach is facing the marina area. I would recommend this location
shian s
3 晚浪漫旅行
10/10
i love it the staff is amazing
Fatima
4 晚行程
10/10
1) Perfect location!! and awesome staff. it is a beautiful hotel.
2) The maintenance of the property needs to be improved (painting, fix broken stuff, etc.
Nelson
3 晚浪漫旅行
2/10
Dominique R
4 晚行程
10/10
rebecca
5 晚行程
8/10
Excellent service, everything was convenient to get around.
Jennette Alexsandra
5 晚浪漫旅行
8/10
Great location! Loved the direct access to the beach. Wished the pool water would have been warmer.
Sandra
4 晚家庭旅行
10/10
Let me start off by saying the reviews are false or some people must have been really having a bad day but I’ll make it quick and truthful for you !! Book asap we booked this hotel through Expedia with a package deal then we went and was reading the reviews and got worried then went to TikTok and saw some good reviews so we just took the chance and I’m glad we did . The hotel is beautiful they basically have half of the land in the area they are located in very big hotel wonderful room with balcony and wonderful ocean view !! Clean room AC was perfect the walls are sound proof . They have 3 big pools one with a bar In it also w/ food && Jacuzzi ! && let’s not forget they also have a private beach with chairs and umbrellas included with the stay . They have a lot of lounge areas inside and outside very family and kid friendly . We checked in after 4 the check in took no more then 10 mins . They have a parking garage self parking $23 a day I don’t know how much was the valet .
The hotel is located in a good area you can walk to San Juan and all the popular restaurants . PSA there is a resort fee of $35 a day when you check out and a deposit of $350 in case of damage to room but will be refunded soon as you check out . This is our second time visiting San Juan and we will book this hotel again . && the reviews about the elevator they have 3 other ones that work one by the pool one in the middle and a service one in the back and also a escalator .
Digeria
4 晚家庭旅行
10/10
The property was really nice and the room was amazing
Aliza
4 晚结伴旅行
10/10
I would stay here again
Steven Lewis
4 晚浪漫旅行
8/10
property really showed its age -one of the elevators has been broken for some time and it made things difficult to try and either return to your room or get downstairs. also had a very limited amount of lounge chairs for the pool area
John j
5 晚浪漫旅行
10/10
Brenda
4 晚行程
8/10
The property was clean and beautiful! I chose this property bc breakfast and room with a balcony were included. But after checking-in we were told differently. Breakfast was Not included but the view from our room balcony was Breathtaking!!
Tanisha
3 晚家庭旅行
10/10
Ali Husseinali
4 晚行程
10/10
Lots of daily activities, very clean. Staff were very friendly. Unfortunately, there was a lack of food options on property.
Liliana
4 晚家庭旅行
10/10
Brenda
5 晚行程
6/10
Nice area beautiful view good to chill but room need a update.