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Raffaello Hotel - 芝加哥
41.899253, -87.621877
201 E Delaware Pl,
Chicago,
IL,
60611
美国
400 882 2072
最低价格 ￥965￥675
适用于 2013-05-27
酒店介绍：Raffaello Hotel - Chicago
位置。
此商务便利型精品型宾馆临近海滩，在芝加哥黄金海岸附近，靠近汉考克大厦、水上塔楼和当代艺术博物馆。芝加哥水上城堡和论坛报大厦也在酒店附近。
酒店特色。
Raffaello Hotel提供健身俱乐部和健身设施。公共区域提供无线和有线高速上网（收费）。此 4.0-星级酒店的商务设施包括商务中心、小会议室和豪华轿车或市内汽车服务。此商务便利型酒店有餐厅和酒吧/休息区。活动中心有 4000 平方英尺，包括会议室和宴会设施。酒店职员可以安排礼宾服务和翻译服务。附加设施或服务包括代客停车、会讲多种语言的服务员和大堂免费报纸。此酒店是无烟酒店。
客房。
客房配有液晶电视，带收费数字电视频道、首轮电影和收费电影。提供无线和有线高速上网（收费）、直拨电话、CD 播放器和免费平日报纸。床上配有三经单纬布、羽绒被和高档床褥设施。客房提供微波炉和冰箱。浴室提供淋浴（带手持淋浴花洒）、体重秤、浴衣和品牌洗护用品。附加设施或服务包括湿度控制、迷你吧和空调。客房经外侧走廊进入。另外，根据要求提供以下设施或服务：低过敏的被褥和叫醒服务。提供客房清洁服务。提供婴儿床和折叠床。
真实点评
- 我们保证所有点评均由真实住客做出。
- 我们不会删改住客所做的评价。
邻近Raffaello Hotel的地标
- 临近百老汇剧院的酒店 120 米
- 临近黄金海岸的酒店 170 米
- 临近汉考克大厦的酒店 190 米
- 临近900 年北密歇根商店的酒店 210 米
- 临近水上塔楼的酒店 230 米
- 芝加哥的全部地标
距离Raffaello Hotel最近的酒店
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芝加哥壮丽大道希尔顿套房酒店
距离 Raffaello Hotel - 芝加哥 12 米
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-
Millennium Knickerbocker
距离 Raffaello Hotel - 芝加哥 110 米
-
芝加哥威斯汀密歇根达大道酒店
距离 Raffaello Hotel - 芝加哥 140 米
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DEWITT PLACE
距离 Raffaello Hotel - 芝加哥 140 米
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O'Hare Inn & Suites
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Hotels.com 住客于 2013年02月22日做过点评此住客未发表评论。
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Homewood Suites by Hilton Chicago Downtown
"很舒服的酒店"
Hotels.com 住客于 2013年02月18日做过点评很满意。早餐确实不错！位置也方便。套房很适合带孩子住——孩子睡觉的时候家长可以在客厅干点别的。很好！
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Fairfield Inn and Suites by Marriott Chicago Downtown
Hotels.com 住客于 2013年02月07日做过点评此住客未发表评论。
旅行须知
-
若住客超过房型限定人数，可能需收取加人费用，具体费用取决于酒店的规定。
入住时需要出示政府核发的身份证件（带照片）和信用卡或者缴付现金押金，以便于支付其他杂项的费用。
特殊要求视入住时的具体情况而定，可能产生额外的费用。不能保证满足特殊要求。
- 入住时用于支付其他杂项的信用卡上的姓名必须与预订客房时使用的原始姓名相同。
- 不允许宠物入住
- 入住时间结束于: 午夜
- 退房时间：: 中午
- 入住时间开始于: 16:00
- 美国运通卡 (American Express)
- 发现卡 (Discover)
- 万事达卡 (MasterCard)
- 维萨卡 (Visa)
- 对提前退房收取费用
- 可自行办理入住手续的最低年龄: 21
- 按摩服务和SPA 护理需要进行预订。可在到达之前使用预订确认信息上的联系方式与宾馆取得联系以进行预订。
- 酒店客房的所有住客都必须登记。
设施
**这些设备/服务可能只在某些客房或房间内提供。某些设备/服务可能会另收费用。
Spa 信息
The hotel offers a full-service spa, SpaBar, where skilled aestheticians incorporate organic ingredients and essential oils into invigorating facials, massages, and body wraps (advanced reservations required).
餐饮
佩拉高餐厅 (Pelago Ristorante) - 供应高档意大利菜肴，主打自制意大利面和海鲜食品。该餐厅于午餐和晚餐时间营业。
Glazed and Infused - 这家咖啡店供应早餐。
drumBAR - 这家屋顶酒吧可饱览城市美景。周二至周六营业。
娱乐
宾馆的娱乐设施包括健身俱乐部和健身设施。
酒店或附近有下列娱乐活动；可能会收取费用。
- 附近可钓鱼
- 附近可进行短柄墙球/壁球运动
- 附近可进行帆船运动
- 附近可进行滑冰运动
- 附近可进行划船或划独木舟
- 附近可进行摩托艇运动
- 附近可租用踏板摩托车/助动车
- 附近可租用自行车
- 附近设有高尔夫球练习场
- 附近设有篮球场
- 附近设有码头
- 附近设有排球场
- 附近设有跑道
- 附近设有网球场
- 附近设有游泳池
- 附近设有远足小径和自行车道
- 附近设有运动场
- 附近提供船舶下水
- 附近提供瑜伽课程/教练
- 酒店内可进行滑水运动
- 酒店内设有有氧运动设备
通知和费用
除非另有说明，否则以下费用未包含在总房价内。如果未包含在总房价内，酒店会在入住或退房时收取相关费用。依据住宿天数、预订的房型等，具体费用可能会有所变化。我们从该酒店得知，将向您收取以下费用：
- 将会收取 16.4 % 的市税/本地税
这里已包括酒店所提供的全部收费。但是，收费可能会因不同情况而有所变化，例如，不同住宿天数或客房类型则收费也不同。
以下费用和押金由酒店在提供服务、办理入住或退房手续时收取。
- 客房内无线上网费用：USD9.95（包 24 小时，费率可能会发生变化）
- 自助泊车费用：每天 USD32（自由进出）
- 代客停车费用：每天 USD54（自由进出）
- 押金：每晚 100 USD
- 提前入住费：USD50
- 延时退房费用：USD60
- 折叠床使用费：每天 25 USD
上面所列内容可能并不完整。这些费用和押金可能不包括税款，并且可能会随时发生变化。
条款和条件
若住客超过房型限定人数，可能需收取加人费用，具体费用取决于酒店的规定。
入住时需要出示政府核发的身份证件（带照片）和信用卡或者缴付现金押金，以便于支付其他杂项的费用。
特殊要求视入住时的具体情况而定，可能产生额外的费用。不能保证满足特殊要求。
- 入住时用于支付其他杂项的信用卡上的姓名必须与预订客房时使用的原始姓名相同。
附近的活动场所和景点
不到 1 公里
- 黄金海岸 - 100 米内
- Broadway Playhouse - 100 米
- 汉考克大厦 - 200 米
- 900 North Michigan Shops - 200 米
- 900 North Michigan Shops - 200 米
- 水上塔楼 - 200 米
- Lookingglass Theatre - 300 米
- 当代艺术博物馆 - 300 米
- 芝加哥水上城堡 - 300 米
- Loyola University Museum of Art - 400 米
5.0+ 公里
- Chicago Midway Airport - 16 公里
- Chicago O'Hare Airport - 25 公里
- 芝加哥, 伊利诺伊 (PWK-芝加哥商务机场) - 33 公里
- 加里, 印第安纳 (GYY-加里 - 芝加哥国际机场) - 36 公里
- Romeoville Lewis University Airport (LOT) - 51 公里
- 芝加哥, 伊利诺斯 (DPA) - 52 公里
- 沃基根, 伊利诺伊 (UGN-沃基根地区机场) - 61 公里
- 乔利埃特, 伊利 (JOT-乔利埃特地区机场) - 63 公里
- 密歇根城, 印第安纳 (MGC-密歇根城市政机场) - 70 公里
- 瓦尔帕莱索, 印第安纳 (VPZ-波特市政机场) - 71 公里
- 奥罗拉, 伊利诺 (AUZ-奥罗拉市政机场) - 72 公里
点评： 综合
Raffaello Hotel - 芝加哥
卓越
此住客未发表评论。Hotels.com 真实住客点评
结伴旅行
2013年05月03日
Yun
CN
下方的英文点评由其他国家/地区的 Hotels.com 住客发表
Raffaello Hotel - 芝加哥
卓越
此住客未发表评论。Hotels.com 真实住客点评
全家住宿2 晚 - 2013年05月
一位旅客
IE
Raffaello Hotel - 芝加哥
优秀
Wonderful hotel. Don't know why they have to charge for wifi in the room.Hotels.com 真实住客点评
与朋友一同住宿5 晚 - 2013年05月
Rachelle
US
Raffaello Hotel - 芝加哥
卓越
"excellent hotel for a good rate"
The people working there are super friendly. The room we got was a suite gigantic. Little noisy at night but not a big deal. The location is excellent in the heart of downtown. The rate are not huge for a 4 stars: 300$ for 2 nights. The only downside is that they don't have parking space if you come by car which was our case and we had to pay 30$/24h […] just behind the Raffaello, 1min walking. 阅读更多信息Hotels.com 真实住客点评
2 晚之旅 - 2013年05月
Mohamed
CA
Raffaello Hotel - 芝加哥
优秀
"Boutique Hotel Near Magnificent Mile"
I enjoyed my stay at this boutique hotel. It is a charming place that used to be a dormitory for the Northwestern University nursing students years ago. There was a bit of confusion when I arrived on where my room would be. After a 15 minute wait, I was upgraded to a nice suite on the second floor! I would not hesitate to stay at the hotel again the […] next time I am in Chicago. 阅读更多信息Hotels.com 真实住客点评
全家住宿3 晚 - 2013年05月
Margie
US
Raffaello Hotel - 芝加哥
优秀
Room was on the smallish side. Two small elevators for a hotel with 18 floors and about 12 rooms per floor is inadequate and results in long waits and crowded conditions. Otherwise we like this hotel, the service and great location.Hotels.com 真实住客点评
3 晚之旅 - 2013年05月
一位旅客
US
Raffaello Hotel - 芝加哥
卓越
此住客未发表评论。Hotels.com 真实住客点评
2 晚之旅 - 2013年05月
一位旅客
US
Raffaello Hotel - 芝加哥
卓越
"Great Hotel"
I will be staying here in the future! The staff was friendly, and very helpful.The room was spacious, clean and quite comfortable.Hotels.com 真实住客点评
Raffaello Hotel 的回复 On behalf of the entire Raffaello Hotel we would like to say thank you for sharing such warm comments about your recent stay. We look forward to your next stay with us and the opportunity to continue to exceed your expectations.
全家住宿1 晚 - 2013年05月
Chenara
US
Raffaello Hotel - 芝加哥
卓越
"Only one little hiccup..."
...there is no door on the shower. It's a rain shower, so it's not a huge deal, but you do have to be aware so as not to soak the dry towels.Hotels.com 真实住客点评
Raffaello Hotel 的回复 It is always so humbling for us to receive such a high rating from our guests while staying at The Raffaello Hotel. Thank you for you warm regards and the time you spent to share your experience. I do apologize however for the modern furnishing of our bathrooms that might have caused a "hiccup" in your stay. I'll have you know that your comments have been noted and will be shared with management for the idea of improvement. Thank you again, and we will see you soon.
1 晚之旅 - 2013年05月
一位旅客
US
Raffaello Hotel - 芝加哥
良好
"Good location for shopping only."
Very small room. No lobby. No breakfast buffet. The only good thing is that it is close to expensive stores. And close to the lake. Not for my kind for sure.Hotels.com 真实住客点评
Raffaello Hotel 的回复 We appreciate the time you took to share about your stay with us at The Raffaello Hotel. I am happy to hear that you found our location as convenient as you did. We are very near to the lake, which is great especially as summer time approaches. We are also just steps away from the Magnificent Mile where one can find fantastic shopping. I am sorry that you were not satisfied with the accommodations of your room. In the future please know that we have numerous floor plans for all of our rooms. Based on availability, if you are not pleased with the room that you checked into, our front desk agents would be glad to find you a room that will better satisfy your stay. No we do not have a breakfast buffet offered to our guests. But we do offer room service from our exquisite restaurant, located in the lobby. Or try our new amazing coffee and doughnut shop, also located in the lobby. We hope you decide to come stay with us again, so that we may show you all that we have to offer.
其他旅行
2013年05月05日
Zee
US
Raffaello Hotel - 芝加哥
优秀
"Close to anything you might want to do"
I loved it as usualHotels.com 真实住客点评
Raffaello Hotel 的回复 As usual, we loved having you as our guest! It is great to hear that we are continuing to provide you with the service and hospitality that allows us to have you stay with us over and over again. We are located in prime Gold Coast Chicago, which will have you enjoying all the best that Chicago has to offer just right outside your door. We thank you again for your continued patronage and look forward to having you stay with us again.
与朋友一同住宿2 晚 - 2013年04月
一位旅客
US
Raffaello Hotel - 芝加哥
卓越
"Excellent"
Stayed 3 nights. Great price for the neighborhood, right next door to the Hancock tower. Clean rooms although a bit small.Hotels.com 真实住客点评
Raffaello Hotel 的回复 The Raffaello Hotel is in the perfect neighborhood for any traveler. We are located just a block off of Michigan Avenue and The Magnificent Mile. Here you will find the best the city has to offer in dining, shopping, night life and entertainment. But we are far enough away from busy Michigan Avenue to give you the peace and quiet you deserve. On your next stay please inquire about the various room types and floor plans we have. I am sure that we will have one that will fit exactly what you are looking for. We'll see you then!
全家住宿3 晚 - 2013年04月
Abc
US
Raffaello Hotel - 芝加哥
卓越
"even great hotels have glitches"
a wonderful place in a great location. the hotel was not responsible for lack of internet due to an outside cable mishap. My room's heating was misbehaving. not a horrible thing, but chicago weather being what it is it was just a bit chilly at times. that did not take away from the experience and will not stop me from going back. so obviously this is […] a great place. 阅读更多信息Hotels.com 真实住客点评
全家住宿4 晚 - 2013年04月
penny k
US
Raffaello Hotel - 芝加哥
卓越
Fabulous and friendlyHotels.com 真实住客点评
与朋友一同住宿1 晚 - 2013年04月
一位旅客
US
Raffaello Hotel - 芝加哥
优秀
此住客未发表评论。Hotels.com 真实住客点评
家庭旅行
2013年05月01日
Shana
US
Raffaello Hotel - 芝加哥
优秀
此住客未发表评论。Hotels.com 真实住客点评
与爱人住宿1 晚 - 2013年04月
一位旅客
US
Raffaello Hotel - 芝加哥
优秀
Very nice hotel, great location and the rooftop bar/patio is very cool.Hotels.com 真实住客点评
2 晚之旅 - 2013年04月
一位旅客
US
Raffaello Hotel - 芝加哥
良好
"Roof leaked mediocre breakfast choices"
Awesome donuts for breakfast. But, that's all. Also, my last night there, the roof leaked and drips kept me up from 0200 to when I left. Weak wifi signal that I had to pay for. I'll proably look elsewhere next time in town. Meh value for the moneyHotels.com 真实住客点评
全家住宿3 晚 - 2013年04月
一位旅客
US
Raffaello Hotel - 芝加哥
优秀
此住客未发表评论。Hotels.com 真实住客点评
全家住宿1 晚 - 2013年04月
一位旅客
US
Raffaello Hotel - 芝加哥
优秀
Clean, friendly, spacious rooms, good location. Preferred over the high end named hotel down the road.Hotels.com 真实住客点评
与朋友一同住宿1 晚 - 2013年04月
一位旅客
US
Raffaello Hotel - 芝加哥
优秀
"Really good, but..."
You can't ask for a better location than this hotel. The adjoining restaurant was terrific and the donut shop in the lobby is divine. However, the bathroom needed a little maintenance (the toilet wobbled, the faucets were wonky), and the elevator situation is a bit comical. Don't attempt to use them in the late morning during heavy checkout times. One […] failed during my stay and it was being repaired noisily for several hours (my room was just across) but the wonderful cleaning staff let me use the service elevator. 阅读更多信息Hotels.com 真实住客点评
3 晚之旅 - 2013年04月
JR
US
Raffaello Hotel - 芝加哥
卓越
"very close tp great shopping as well as the lake"
very nice hotel. Gets a little crazy in the lobby on the weekend as everyone trying to get to the 18th floor bar. Outside of that I always enjoy staying here as it is very comfortable.Hotels.com 真实住客点评
1 晚之旅 - 2013年04月
一位旅客
US
Raffaello Hotel - 芝加哥
良好
"1st time in Chicago"
Hotel was very nice and well kept! Front desk was understaffed both at check in and check out. Had to wait in line bothe times while 1 person worked the desk and other employees/manager wlked by numerous times without offering help! Requested a roll away when booking, when checking in and after checking in only to be told none were available after being […] told it would be no problem at check in! 阅读更多信息Hotels.com 真实住客点评
1 晚之旅 - 2013年04月
JDM
US
Raffaello Hotel - 芝加哥
差
"Internet service advertised did not work."
Won't be staying at this hotel again!Hotels.com 真实住客点评
1 晚之旅 - 2013年04月
一位旅客
US
Raffaello Hotel - 芝加哥
优秀
"great location"
Nice boutique hotel, very small elevators involve making new friends, clean, deluxe room was spacious. Unfortunately, I was lied to by a lady at the front desk regarding the Italian eatery adjoining the hotel. The same lie was told to me by the hostess at the eatery. They both told me I could not get food to-go. Evidently they would rather make you […] order room service and pay much more than necessary. Not cool and will keep me from staying there again. Too bad 阅读更多信息Hotels.com 真实住客点评
4 晚之旅 - 2013年04月
一位旅客
US
Raffaello Hotel - 芝加哥
卓越
此住客未发表评论。Hotels.com 真实住客点评
商务差旅
2013年04月18日
Tina
US
Raffaello Hotel - 芝加哥
良好
此住客未发表评论。Hotels.com 真实住客点评
2 晚之旅 - 2013年04月
一位旅客
US
Raffaello Hotel - 芝加哥
优秀
Loved the hotel and staff. My only complaint is the parking, very inconvenient. The hotel was well secured and very clean. I was traveling alone and felt very safe.Hotels.com 真实住客点评
3 晚之旅 - 2013年04月
Gail Butcher-Tynan
US
Raffaello Hotel - 芝加哥
优秀
此住客未发表评论。Hotels.com 真实住客点评
2 晚之旅 - 2013年04月
一位旅客
US
Raffaello Hotel - 芝加哥
良好
"Disappointed"
The hotel looked nice but it was so hot and the ac did not work. Staff wasn't friendly at the front desk. Disappointed. Won't be backHotels.com 真实住客点评
与爱人住宿1 晚 - 2013年04月
Linds
US
Raffaello Hotel - 芝加哥
卓越
"Charming near the Magnificent Mile"
Great location, just a block east of Michigan Ave...weekend trip for the girls...hotel was comfortable and clean with everything you would want in your room...the bar at on the rooftop is trendy and pricey but also nice to visit - we used the drink coupons provided but then moved on to another less expensive site to continue having some cocktails - […] hey, atmosphere is great but sometimes you have to spend your money wisely even on a weekend trip with the girls! Staff very friendly and helpful - would stay again. 阅读更多信息Hotels.com 真实住客点评
2 晚之旅 - 2013年04月
Kathleen
US
Raffaello Hotel - 芝加哥
卓越
Loved it! They did not have a room for us when we arrived but they upgraded us to a suite immediately.Hotels.com 真实住客点评
Raffaello Hotel 的回复 It is always so good to hear that our guests are well served and satisfied while staying with us at The Raffaello. Thank you for posting your positive experience. We do all we can to make sure each and every guest has a memorable experience. I am pleased to find out we have done that for you. We look forward in continuing to do so.
3 晚之旅 - 2013年04月
一位旅客
US
Raffaello Hotel - 芝加哥
优秀
Room temp was warm, AC didn't seem to cool the room much, but we were able to open the windows (30 - 40 degrees outside). Front desk employees were very helpful.Hotels.com 真实住客点评
全家住宿3 晚 - 2013年04月
一位旅客
US
Raffaello Hotel - 芝加哥
优秀
We loved the Raffaello Hotel. Our only complaint was the temperature of the room. It was unbearably hot. There was no way to adjust the heat/air. We complained to the front desk only to be told that the ac had not been turned on yet. They suggested turning the fan off. That did not work. We complained again on our second night to no avail. I would stay […] there again if this problem could be fixed. We felt very safe in this hotel. 阅读更多信息Hotels.com 真实住客点评
2 晚之旅 - 2013年03月
Marilyn
US
Raffaello Hotel - 芝加哥
优秀
此住客未发表评论。Hotels.com 真实住客点评
2 晚之旅 - 2013年03月
一位旅客
US
Raffaello Hotel - 芝加哥
卓越
此住客未发表评论。Hotels.com 真实住客点评
与朋友一同住宿2 晚 - 2013年03月
一位旅客
US
Raffaello Hotel - 芝加哥
卓越
Very nice hotel, only issue was the heat was too high and could not be regulated, But location was great and so was serviceHotels.com 真实住客点评
2 晚之旅 - 2013年03月
Rafeallo
US
Raffaello Hotel - 芝加哥
优秀
"Very nice hotel"
The location of the hotel, as well as the door men, valet parking people was great. The room was clean and comfortable, except for the fact of it being extremely warm. The air conditioning was set on 60 degrees, the fan ran non stop, but never cooled off. Mind you that this is the end of March when it was 40 degree outside!! For the price it was a great […] hotel. The hotel has no lobby to speak of, or morning breakfast. It has a doughnut shop that was really crowded, so we didn't visit it. 阅读更多信息Hotels.com 真实住客点评
全家住宿2 晚 - 2013年03月
一位旅客
US
Raffaello Hotel - 芝加哥
优秀
"Big and Comfortable"
Will stay at Hotel again.Hotels.com 真实住客点评
Raffaello Hotel 的回复 The accommodations we offer at The Raffaello are luxurious and in place to offer our guests the best. From our spacious and comfortable rooms, to our onsite coffee/doughnut shop, restaurant, spa, fitness center and rooftop lounge. All is here to offer our guests an exceptional stay. I am delighted to hear you enjoyed your stay and look forward to seeing you again soon.
3 晚之旅 - 2012年10月
一位旅客
US
Raffaello Hotel - 芝加哥
优秀
great location, friendly staffHotels.com 真实住客点评
Raffaello Hotel 的回复 It is always appreciated when a guest takes time to share and reflect about their time spent with us. I am thrilled to hear that you had a memorable experience at The Raffaello. Our luxurious four star hotel is located in the heart of the amazing Gold Coast Chicago, where the best of the city is right outside our doors. We pair that with our extraordinary hospitality to treat our guests to an experience you can only find here. We look forward to your next stay with us.
1 晚之旅 - 2013年03月
一位旅客
US
Raffaello Hotel - 芝加哥
卓越
此住客未发表评论。Hotels.com 真实住客点评
与朋友一同住宿2 晚 - 2013年03月
一位旅客
US
Raffaello Hotel - 芝加哥
良好
The hotel was a bid dated and dirty. small things like grout, fans with dust and lightbulbs that were burned out. Food for room service was expensive for what it was.Hotels.com 真实住客点评
1 晚之旅 - 2013年03月
一位旅客
US
Raffaello Hotel - 芝加哥
优秀
"Raffaello Hotel March 2013"
We had stayed about a month earlier and had been disappointed. Amenities were lacking but it was clean.This time our suite was larger and we had a bigger bathroom. Location can not be beaten. In the hotel is Pelago: a great fine dining italian restaurant w remnants of the staff at the departed nearby Pane Caldo. On the roof is the Drumbar with a loud, […] young vibe and terriffic, friendly bartenders like Paul. No brainer to stay here again. 阅读更多信息Hotels.com 真实住客点评
3 晚之旅 - 2013年03月
arnie j
US
Raffaello Hotel - 芝加哥
卓越
此住客未发表评论。Hotels.com 真实住客点评
全家住宿3 晚 - 2013年03月
一位旅客
US
Raffaello Hotel - 芝加哥
卓越
"EVERTHING WAS HANDY-PERFECT"
I WOULD HAVE LIKED AT LEAST QUEEN SIZE BEDS. EVERYTHING ELSE WAS GREAT.Hotels.com 真实住客点评
1 晚之旅 - 2013年03月
一位旅客
US
Raffaello Hotel - 芝加哥
优秀
此住客未发表评论。Hotels.com 真实住客点评
1 晚之旅 - 2013年03月
一位旅客
US
Raffaello Hotel - 芝加哥
卓越
此住客未发表评论。Hotels.com 真实住客点评
全家住宿3 晚 - 2013年03月
一位旅客
CA
Raffaello Hotel - 芝加哥
尚可
"Good location but suite beyond disappointing"
Reservation for Grand Suite....BIG DISAPPOINTMENT. "Kitchenette" simply a counter space with a mini fridge. Bedroom--VERY small. Couldnt even walk around the bed because the bottom corner of the bed was against a part of the wall. Bathroom was ridiculously small-like two people can't stand in there together without touching unless one is halfway in […] the shower. Speaking of which is a stand up shower with only a half clear glass panel so you froze while showering. Oh and the bathroom did not have a fan, could be very awkward given the closeness to the bed of two feet. When I first walked in I was so shocked that this was the grand suite--I even called the front desk to ensure we received the right room. The guy said he check to see if we could get a different room layout and then never called back. Needless to say, pictures are decieving and I have stayed at other hotels standard rooms and they have been better for the same price. It is a pretty clean hotel despite the old building feel and the fact we were at the end of a hall that was a sloppy storage corner. It is in a good location, right by hancock building, mag mile & water tower mall. I felt secure staying there-keycard for elevator which was kind of a con too since it was slower because of it. There was close parking for a decent amount given the location. I will not be staying here again. 阅读更多信息Hotels.com 真实住客点评
Raffaello Hotel 的回复 Thank you for the time you took to write about your experience at The Raffaello Hotel. First let me apologize for your dissatisfaction you had with your room. We do offer different layouts for all of our room types. The fact that you expressed displeasure with your room and were not met with at least a phone call back in not acceptable. All of your comments will be reviewed by the management team to use for training purposes and to ensure any guest complaints are handled to guest satisfaction in the future. Please consider staying with us again in the future so that we may have the opportunity so share with you a true experience at The Raffaello Hotel.
与朋友一同住宿1 晚 - 2013年03月
Much Better Out There
US
Raffaello Hotel - 芝加哥
卓越
"Great location,"
Great location, very friendly and attentive staff. Beautiful room. Great coffee shop right in the building? Would highly recommend it.Hotels.com 真实住客点评
Raffaello Hotel 的回复 We are happy to hear such positive things about your stay with us at The Raffaello Hotel. Our entire team works very hard to make these experiences possible for all of our guests. It is very rewarding to see that hard work pay off. We can’t wait to see you again soon. Next time be sure to enjoy our new Spa and lounge. Not to mention our delicious Italian restaurant. See you soon.
与朋友一同住宿2 晚 - 2013年03月
Annalise
US
Raffaello Hotel - 芝加哥
卓越
"fantastic!"
We loved it! We were upgraded to a suite free of charge!!Hotels.com 真实住客点评
Raffaello Hotel 的回复 We are pleased that you had such a wonderful stay and enjoyed your complimentary upgrade. We do all we can to make sure our guests feel welcome and enjoy their stay with us. We look forward to continuing to serve you in the future.
2 晚之旅 - 2013年03月
一位旅客
US
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