Hotels in Franklin Lakes

"Small room, expensive, loud"

"The hotel and room were extremely clean, and the staff were very helpful! When we arrived, my daughter was a bit upset as she had lost something during our travels. The front desk noticed and immediately offered her some tea, which was greatly appreciated! Location is fantastic close enough to walk to everything far enough away that you’re not great in the tourist type of Times Square. Only thing that would’ve made it better was coffee in the room."

"Front desk was terrible when i aske for some help. Cleaning staff was rushing us before our departure and room wasnt as should felt extreemly dirty. I have stayed pleanty of time at yotel witch is why i decided on spendind my anniversary tgere. This was by far the wlrse experience. "

" ⸻ Disappointed with my stay. The staff were not friendly, and despite arriving 2 hours after check-in time, my room was still not ready. I had paid extra for two beds but they said they have only room for 1bed. What’s worse is there was no apology for the inconvenience. Very unprofessional."

"The staff overall came across as unprofessional, inattentive, and not customer-focused. At the restaurant, I waited over 20 minutes just to place an order and had to call a server myself—there was no acknowledgement of the delay or any basic courtesy. The service felt outright rude. Additionally, the exit process was poorly managed and extremely frustrating. Upon checkout, I specifically asked the front desk if I could exit directly by car as I was running late and surrendering my Fob. I was told the gate will be opened. However, despite pressing the intercom multiple times (over 20 attempts), there was no response. I had no choice but to park, walk back to reception, and resolve the issue—wasting an additional 10–15 minutes during a critical time. Again, there was no apology or acknowledgement of the inconvenience caused. Overall, the staff behavior reflected a lack of accountability and customer care. The impression I was left with is that guest experience is not a priority here and they are definitely not the in the Customer retaintion business. Never staying here again."

"Perfect location to Times Square and Broadway. Subway station right there"

"Room was clean "

"Traveled with a child- everything was clean and safe. Friendly staff. "

"Very good hotel, good location and good stuff. Definitely going to come back."