Hotels in West Springfield

"Every thing is top notch from the service to the accommodations. "

"Very clean. Friendly staff. Couldn't complain. If i wanted to dig deep to find something to complain about. It wouldn't be a complaint BUT..... the room didn't have the USB charging plugs. Oh how spoiled we have become. That really can't be put on the hotel. Everything was very good."

"At check in, the front desk person thought it would by okay to carry on a conversation with another person while checking me in. That doubled the time to complete the check in. Off to an annoying start. Presently this location is undergoing renovation. So that impacts the "look" and useability of the lobby and the Bistro area. And there were confusing/contradicting signs on when the Bistro opened and closed. The room itself was too dark - just a lot of very low-watt lightbulbs. The toilet had a problem and the first attempt to fix it failed. Had to call the front desk again. The second attempt, later in the evening, got the job done, thankfully, but flooded the bathroom in the process. The maintenance guy on the second visit had to rework the anti-syphon tubing. He was most gracious, knew what had to be done, and stuck to it. So kudos to him."

"The room was noisier than my liking because of air conditioning and bathroom vent, and perhaps some other appliances. Otherwise, it was a good experience. "

"Great price. Great location. Friendly staff and quiet and private."

"Was clean and ppl was nice."

"The bathroom shower water was brown and disgusting. Hopefully get a full refund"

"It is an older property, but it is fine for an overnight stay. The cook to order breakfast was excellent!"

"For 2 nights of our 3-day stay, we did not receive fresh linens or a cleaning service. Even though I complained at the front desk after Day 1, we didn't receive service on Day 2. Very disappointing. "