Hotels in Scotch Plains

"Convenient. Small tiny room. Dinner was expensive but great. Breakfast good but ridiculous cost"

"Staff was great, location is very convenient to Subway and shopping. My only complaint was the elevators weren’t working the first day were there. The staff had to operate manually and it took very long to get up to the 36th floor. Would stay again as long as the elevators are working. "

"The staff overall came across as unprofessional, inattentive, and not customer-focused. At the restaurant, I waited over 20 minutes just to place an order and had to call a server myself—there was no acknowledgement of the delay or any basic courtesy. The service felt outright rude. Additionally, the exit process was poorly managed and extremely frustrating. Upon checkout, I specifically asked the front desk if I could exit directly by car as I was running late and surrendering my Fob. I was told the gate will be opened. However, despite pressing the intercom multiple times (over 20 attempts), there was no response. I had no choice but to park, walk back to reception, and resolve the issue—wasting an additional 10–15 minutes during a critical time. Again, there was no apology or acknowledgement of the inconvenience caused. Overall, the staff behavior reflected a lack of accountability and customer care. The impression I was left with is that guest experience is not a priority here and they are definitely not the in the Customer retaintion business. Never staying here again."

"Room was clean and nice! Just wish the ac worked faster"

"During a snow storm when you can't get to restaurants, having 1 microwave to serve the entire clientele was ridiculous!! I stood in line for 40 minutes behind 8 other people waiting to heat up theitem purchased in the lobby. No microwave in any rooms!!! Awful!!!"

"Was ok"

"Hotel was great other than elevators. You have to wait a long time to catch an elevators. "

"Nice and clean "

"Such a perfect location! The hotel has a great vibe, nice rooms and the staff is exceptional - especially the entire group at the front door ! The 24hr diner is convenient, and there’s lots of key amenities surrounding the hotel location. We will definitely stay there again. "