Hotels in Southborough

"Very happy with the entire experience. "

"Good food!"

"Parking fee $35 per night seems expensive. "

"We have stayed at this hotel before and chose it again for its convenience. This time, when booking a room for our family of four (two adults and two children), I specifically selected a room that included breakfast. Upon arrival, the front desk staff informed me that breakfast was not included in our booking. I had to search through my emails to show them the confirmation that clearly stated breakfast was included. Even then, they only provided breakfast vouchers for two people instead of four. When I questioned this, they explained that the room rate only includes breakfast for two guests. This raises the obvious question: if the room is intended for four people, why does the included breakfast only cover half the occupants? The staff member was quite unhelpful throughout the interaction. It doesn’t make sense that a family room for four people only comes with breakfast vouchers for two."

"We enjoyed our stay. We will stay there again next year for our soccer games. Breakfast bar was a bonus. My wife enjoyed the omelets."

"Staff was untrained. Front desk woman was falling asleep/ nodding off on Sat. morning. Asst. Manager does not know customer service. Housekeepers cannot understand English. I was sick for 6 days with pneumonia and was TOLD to check out a day early with NO REASON. My bank flagged my card for Fraud since no staff checked me out of my reservation on 3/6/26. The Hampton Inn, Waltham STILL HAD AN OPEN reservation for me 5 days AFTER I was TOLD to leave. Unprofessional and untrained staff with zero customer service skills to solve problems. "

"Hotel said it was pet friendly. Not really when you paid 140 for the room and the dog cost 75 bucks. Not listed on fees page for hotel."

"It was OK for food, very clean rooms"

"Very clean, very convenient location for a short and efficient trip viaiting college students. Convenient coffee and tea at all times"