Hotels in Puerto Aventuras

"Great rooms and very clean."

"We just got back tonight! This was our second time staying at the RIU Palace Riviera Maya and it will not be our last! We truly love it there! The staff is so friendly! The entertainment team were friendly, fun and always full of energy! The drink service at the pool were excellent…always making sure you had something to drink! A big shout out to Adriana! She worked the pool cart and the pool bar! This lady has the best personality, funny as heck and is like the energizer bunny! Didn’t matter what day it was, she remembered what you drank! Love her! Different days of the week they had food carts going around the pool areas with nachos, street corn (so yummy) and popsicles! We enjoyed that! The buffets had good selections! Everything so fresh! The Italian restaurant was phenomenal! Best Chicken Alfredo I’ve ever had! We didn’t do the Krystal, Japanese or Mexican ones! We did do the steakhouse and it was ok! Steaks were over cooked! The only real negative thing was that our mini fridge wasn’t stocked 2 days in a row but Andre made sure it was after that! It’s worth the money! I highly recommend!!"

"Friendly and helpful staff, good options for food at all times of day, good late night entertainment."

"Second time here food is incredible and well maintained property"

"Perfect"

"Buffet was small and didn’t have much for kids. Staff was excellent. Very kind and helpful."

"Staff were extremely kind and helped enhance the stay. Pools were all super nice and rooms were very clean as well."

"Nice property it’s simple but the kitchen is a good addition and the pool is great. But this week I was here. The elevator did not work and I was on the third floor so it’s not too bad. The pool is on the fifth floor. But they should tell you that before you check in. "

"The swim up family room was everything we needed and more, its actually 2 connecting rooms with 2 swim out pools. We had more than enough room for a family of five with 2 adult size kids and one 7 year old. The couch converted into a small bed and the King size bed is huge and comfy. The rooms were extremely spacious and amenities provided by the preferred concierge team were fantastic. The hotel itself was beautiful and food was a great variety, best coffee was found at the coffee shop in the lobby. We were able to access the grounds and surrounding areas easily and the community itself felt very safe and friendly. All staff on property but especially Guillermo our concierge and Nayelly in the restaurants were very helpful. Downside: Not much AC during meal times with the exception of Portofino. All other meal areas are outdoors or dont provide much ac ( world cafe). Corezone: NO AC at all Gym: only 1 working treadmill but very good AC and the other equipment available and location more than make up for it. We didnt use the kids area at all but thats because my little had a swimout to play in when we wanted to rest. "