Hotels in Big Lake

"The front desk manager was absolutely amazing! We had a large group of 10 that travel all the time. She was extremely helpful and very accommodating!"

"Always my favorite place over the Christmas Holidays "

"You need a better breakfast quality. Charge if you have to but the frre breakfast is a train wreck I choose to eat else where which is fine. "

"Paid $30 for early check in and there was no room available as it still needed to be cleaned. When I let the receptionist know that we paid the $30 fee to be able to check early. She went to say there was still no room available until I stated I paid that fee, then there was a room available. We were on the first level, walked down the stairs and it smelled like weed and cigarettes. Then we we got to our room, my husband went to use the bathroom and went to dry his hands and the towel he grabbed had make up all over it. They had rolled up a dirty towel to make it seem clean. The bed was made and when we went to pull the blankets off there were crumbs and stains. The pillowcase had like sweat stains on them? We left immediately and were told they couldn’t check us out until the manager was in and he would he in at 4pm. We went back at 6pm and were told he doesn’t come in that late he will be in at 8 am in the morning the next day. We went the next day and he was not available, but we were able to get him on the day we were supposed to be checked out. He was very helpful and was apologizing. "

"Could do with a better snack selection and maybe a selection of OTC medicine. "

"Very disappointed on the shuttle bus service which is AWFUL!! Airport pickup: the bus driver was so rude and threw the luggages onto the bus. Airport drop-off: the bus driver disappeared at the last minute. We had already left a reservation for the shuttle service during lunch for mid-night drop-off to make sure we could arrive at the airport on time. However we still need to call Uber instead. When I were back home, I called and the customer service answered me that there were no guarantee for the shuttle bus!! Think twice If the shuttle service is your reason to choose Wingate by Wyndham Downtown Ship Creek!! "

"Was clean. Staff ok. No thermostat in room. Open window to cool. Note on wall to tell you this. Then you hear traffic. Coffee not working. Sink clogged. If all you need is a place to sleep this is it. "

"The hotel was undergoing some renovations. The TVs were not working on either night of my stay. If the TVs had been Smart TVs connected to the internet, the issue could have been avoided. It's difficult to say what the rating would be after the renovations."

"Clean with a friendly staff"