Hotels in Capistrano Beach

"Very nice!"

"I initially booked one night in a two-queen suite via Hotels.com. The following evening, I called at 9 PM to extend my stay. Though my original room wasn’t available, the receptionist assured me that I could move rooms the next day and that I could stay in my current room until the new one was ready—no need to leave the hotel. The next day, the receptionist on duty (the manager) denied this arrangement ever existed, and I was told to leave. Only after I insisted they confirm with the previous staff did they ‘let it slip this time,’ implying I was being dishonest. I felt disrespected and let down by the inconsistency in service and tone. The second room I booked was an ocean view only to find it out it was partial ocean view and my request to change the room was denied by the same manager. I would have expected more professionalism and accommodation from a hotel manager! Breakfast options are basic, prepackaged pastries were disappointing. "

"The location was great but the room needs some upgrades the carpet was dirty. shampoo it or remove it "

"After COVID the hotel rates increased dramatically based on the few improvements to the rooms~ The bathtubs still have no mats in the tubs so they're very slippery~ Bathroom flooring always seems dirty~ The bed coverings are 2 sheets and a thin blanket, we froze both nights! But it's one individual in particular, Kevin, who is very matter of fact and never friendly or helpful! I've been staying at LHL several times a year for the last 10 years and every front desk agent is helpful and friendly, all but Kevin! It was 2 years ago, when I booked through the hotel directly, tgat I was charged a "BED TAX" which resulted in another $100 being added to my bill! I questioned it and Kevin became argumentative and couldn't explain what this tax was for and why isn't it mentioned on their website! That's when I stopped staying there~"

"Clean room. "

"Great stay!"

"Room was clean, ac was good. "

"The entire building smelled like mildew my clothes stink the building is old the lights flicker and elevator even glitched wouldn't work had to hold the button down"

"Great breakfast! Helpful staff. Highly recommend."