Hotels in Syracuse

"Run down, the air system made noise all night, the drawer on the built in dresser wouldn’t stay shut. The room was very dark and not clean, the walls around doors filthy. I left behind a curling iron, a very expensive one. I realized when I got home that it was missing and called right away. They did take care of sending it to me via my cost, which was fine. What wasn’t OK, it came to me broken. So either the person that packaged it or the cleaning crew broke it and didn’t say anything. When I talked to the GM, he put it on me for leaving it behind and it wasn’t their responsibility and even if it was their maid service, they weren’t gonna do anything about it. This is a nearly $200 hair tool. Absolutely terrible customer service, if he had been honest about how it got broke, I probably would still be disappointed, but I would let it go. I really felt like he was lying to me and he’s probably the one that dropped it. I hope it district manager sees this. I will never stay there again."

"Clean enough room but the last night we did not have hot water"

"If you’re attending an event and you have to take things back and forth it’s inconvenient bc you have to unload your things at the entrance and drive to a parking lot around the block and walk back to the hotel. The downstairs at the entrance always smells like cigarettes, the check out time on the door in the room said 12 and it was actually 11. We had no pets but we were put in a pet room with queen beds that were not queen beds, room was very small and near the bathroom there was a cat urine smell and no microwave. "

"I did pay at location when i booked. When i arrived i asked if i could out the payment on a different card. They said yes. Gave them the new card. There was a hold on the new card when i checked my account. 5 days later (3 days after the stay concluded) the payment came out in the old card causing issues. The hold is still on the new card and doesnt show released. "

"Very friendly and accommodating"

"Did not need or use laundry or business center."

"great property"

"Bed needed to be replaced, lots of highway noises... did seem to be reduced even after midnight. :("

"Flood light in parking lot. Very bright. Pointed directly into window. Blocked it out with shades. Elector and business center out of order. Why not fix right away?"