Hotels in Hato Mayor del Rey

"Majority of the staff was very nice and accommodating especially since we did not speak Spanish. Most speak only Spanish but tried to understand. Be prepared for a lot of cigarette/cigar smoke everywhere especially at the beach "

"la propoedad y planta físicas son buenas, pero es decepcionante que los empleados en general no están preparados a la altura para atender clientes, no tuvimos ni una buena experiencia, no saben hacer tragos, todas las bebidas de baja calidad, o son simpáticos como es el tipico dominicano, el buffet es una cosa insólita, toda la comida frías, nunca tenían los cubiertos y para traerte el cafe o el agua eran atrasos y muy tardes. podría seguir y no pararía m, el restaurante italiano debieran cerrarlos y el oriental, aunque la comida es buena, los empleados no saben atenderte la comidas llega toda junta, entrada, medio y plato fuerte al mismo tiempo y te dicen error de la cocina y muchas cosas más, no saben lo básico de como servir un vino tinto, extremadamente frio.. The property and facilities are good, but it's disappointing that the employees, in general, aren't adequately prepared to serve customers. We didn't have a single good experience. They don't know how to make cocktails, all the drinks are low quality, and they aren't friendly like the typical Dominican. The buffet is an absolute disaster; all the food is cold, they never have cutlery, and bringing coffee or water is always incredibly late. I could go on and on. The Italian restaurant should be closed, and the Asian one too. Although the food is good, the employees don't know how to serve you. The food arrives all at once—appetizer, main course, and main course—and they blame it on a kitchen error and many other "

"It was very easy and quick to check in. Also, they have parking spots on the front of the hotel with security 24/7. It was easy and safe to park. "

"2 of 9 restaurants had availability (booked on day 1 of an 8 day stay) Room was worn, furniture was not comfortable, sheets- no blankets requested from housekeeping- received 2 days later after many many requests. Room service was a joke- ordered a simple drink and it never arrived. If you want a pool chair plan on getting up before sunrise to go 'claim' one. Buffet was BAD some days and ok other days. Spa staff and treatments were ok, no shower/dressing room or sauna/steam before or after booked treatment. This resort is 1.5 hr from the airport. And further from most activities .. $120usd for airport shuttle each way. Would not stay here again."

"Very helpful and friendly staff and a good location for our needs. Set in a golf resort so great for golfers visiting the island. This hotel is in need of a renovation it was looking a little tired. The room was satisfactory the bed was extremely comfortable. The shower worked for the most part, the safe however was broken and the ripped curtains wouldn’t close properly but on the positive side the antiquated fridge and microwave did work. Although this hotel was on the cheaper side of all inclusives in the area I don't feel it was value for money they certainly didn’t invest in good quality alcohol and food. Only one restaurant with buffet style food no à la carte menu choices and very standard offerings such as chicken white fish and pork cutlet, pasta and rice at every meal. I was looking forward to a few nice rum cocktails by the pool and a complete relax but the low quality of the spirits made this impossible. I didn’t know it was possible to have a bad rum in the Caribbean The wine wasn’t good either. The staff were doing the best they could I really couldn’t fault them always smiling and happy to help."

"Excellent "

"Everything was disgusting very disappointing "

"On the first day, I killed a roach. I used the blow dryer and it melted on the plug. They never came to fix it. There was holes in the tiles of the bathroom. The water is warm not hot. The pool paint is old so it gets dirty really quick. You have to request clean up in the morning. The workers talk about how clean or dirty the rooms are and you can hear it last, but at least the breakfast was all right, but it was the same thing just toast with jelly, some fruits, eggs, and ham and cheese croissant, but I wish they could change the menu bc every day was the same thing."

"Parking was not attached to hotel, so there's a walking distance. Parking behind a different building with terrible roads "