Hotels in Royal Center

"I have been taken by Expedia I cannot believe that they have done what they have done I have asked many times for someone to call me with Expedia and nothing has been done they have taken 454 of my hard earned money and they have kept it I did not stay one night at this motel I don't have any type of information and therefore it won't prompt me to speak to a customer service person an actual person I'm dealing with this AI idiotic stuff which is absolutely ridiculous I'm requesting once again for a phone call 502-821-3686 my name is Mark Mattingly I'm very concerned with the way I was treated I'm a disabled veteran I was treated at this Best Western certainly with some civil rights issues that could be addressed also I want a full refund please be advised someone needs to contact me ASAP this has been going on for a month you have my money you were supposed to render a service to me you did not render any service to me and you owe me a refund thank you I'm looking forward to someone from Expedia getting in touch with me ASAP my next step will have to go legal because no one is listening"

"They allowed our puppy stay in the room. Our children enjoyed the pool, hot tub,sauna and the gym. we did see the tennis courts, basketball court and other things as well. Breakfast was amazing as well. We want to come back this summer sometime so we can enjoy Indiana beach. "

"Lobby stunk, room stunk, room needs alot of repairs, ceiling paint falling, plumbing hanging off leaking shower. "

"Will stay there again "

"All was good room clean it was quite easy in and out "

"Arrived and the bed our kids were supposed to sleep on was broken and it was unusable. Refrigerator was rusted. Blinds broken in main bedroom. Flooring completely falling apart. Spider webs everywhere. Listing showed it on the lake, it was across a very busy street from the property. This listing was absolutely deceiving. Pictures from when it first opened or remodeled i would assume. Don't waste your money. There is nobody on site either to help. The manager redone quickly which is great but he's the gatekeeper to the owner who does nothing. They would not reimburse us one night stay for the lack of bed. Very frustrating. "