Hotels in Merton

"Room was spacious, clean and staff behaviour was very good. Breakfast was average or just ok."

"Good breakfast, pleasant staff"

"Breakfast was great, location was perfect. "

"No air conditioning- bad night of sleep"

"Unpleasant front desk. Paco- He was very rude and did not have good customer service. We felt like walking on eggshells with him. He also covered the black “help” button so that customers couldn’t press it. When we did press it, he scolded us and told us not to press it. Cleaning staff was horribly rude when we asked for extra towels in the hallway. The room smelled really bad. The foyer especially smelled like musky old feet. We had to Clorox the floor to try to get rid of the smell. Pool was not smooth and our kids got cuts and scratches from swimming. The water bubblers didn’t work by the gym. The gym also had no sanitary wipes to clean down the machines. The temperature of the rooms were horrible. It was stuck on 73-74 degrees and we could not lower it. We asked the front desk and was told it wasn’t their fault and nothing can be done. We struggled to sleep all two nights. Overall, we will NEVER recommend this place and will NEVER return. "

"Hotel wasn’t the cleanest. Room was cleaner than the hall ways and elevators areas."

"I wasn’t informed of any breakfast and the hot tub needs to be checkout because you don’t feel the jets guest service was excellent and the parking is a tad bit far"

"There was no fridge in the room to keep any beverages cold :( "

"Room was given away. I reaerved for two nights because we needed an earlier check in around 11am so willing was going to pay extra night for ability. Reached out to hotel twice, first thime responded no problem, second time i didnt hear anything but didnt think it woild be a concern. "