Hotels in Thorn Hill

"The knob on the microwave was broken. The water on the bathroom wouldn't turn off all the way. The door wouldn't shut all the way. And the " Free" breakfast was a joke there was a waffle maker but no mix or much of anything. It was a very sad experience "

"Booked a hotel room for two nights. Was left standing there on the phone for an hour and a half with my kids in the lobby with me because the hotel apparently didn’t have my reservation in the computer. When I had multiple confirmation emails and called Expedia and they said that my reservation was there on their end. Ended up being moved to another hotel that didn’t have a pool, so my kids were all bummed out. That’s the reason we booked this one in the first place. The poor front desk guy was very nice, but I felt bad because he was new and didn’t have an idea on what to do either. I don’t think he shouldn’t been left there alone if it was only his second day working there. Won’t be booking here again. "

"The breakfast was mediocre at best. The room was missing a light bulb; which we were able to obtain from the desk. The room itself just felt like it was a downgrade from a normal hotel room"

"No pets."

"Additional charge for two very small yorkies was too high, $140 for two nights. Also, The floor of the room should be wet mopped between customers, as our feet became dirty if we walked barefoot in the room even from the bathroom to the bed. "

"Have stayed at this property several times with excellent experiences. However, there was a noticeable difference in this stay. The entire back wall of the shower had been shattered and patched back together with epoxy. A very shabby repair and less than welcoming. Your beds are comfortable; however they were too high for my mother to get in and out off. When I requested a step stool from the desk you would have thought I had four heads. While checking out I needed to speak to someone in person. My elderly mother and I stood at the desk for more than 5 minutes as the attendant and another employee stood talking and laughing loudly about personal issues. Customer service went from very good to nonexistent in the six months from our previous visit. We paid higher than normal rates to visit family - no doubt in part to opening day at the local theme park. We won’t be back. "

"Room was dirty, breakfast was aweful"

"Broken bathroom door and shower curtain rod, stained bed linens, smoke alarm was beeping from the moment we walked through the door. Canceled our stay and went to a different place."

"Terrible dirty room broken furniture smelled like smoke and holes in walls. "