Hotels in Santoy Hanover

"The furniture in every room needs to be replaced and the sofa was so stained and dirty we had to ask for extra towels to put on it (although the bed and pillows were comfortable). Balcony was missing one chair, nether got it after one week. The grounds and beach are beautiful, clean and very well maintained. The boardwalks are in terrible condition, tripping hazard in some areas (would never pass Ontario health and safety). Upholstered furniture across the property is damaged and heavily stained (totally gross). Aside the buffets, the food is atrocious (smelly seafood, canned and frozen products are used, greasy - worse was the Asian restaurant). The service at all à la carte restaurant is extremely slow so your food arrives cold (understaffed). For example, it took two hours to get two of the three courses for our private beach dinner and we ended up skipping dessert or we would have missed the 9:00 pm show. Nightly entertainment was good, preceded by DJ music at 7:00 pm. Guest service was horrible. All you get is empty promises and lip service. We were given a voucher for a free private dinner on the beach ($150 value) for attending their Prestige Club presentation but not told to keep the voucher till check out. The carpet in their presentation area was beyond disgusting - wipe your feet on the way out material. Upon checkout their added the charge to our bill. After 1/2 hour it was apparently sorted out. Only to find out that they still charged our CC. Still zero reply."

"All was good!"

"The resort was beautiful, I’d say 50/50 on the staff some friendly some not so much , the food wasn’t good at all the breakfast was ok , At times I don’t think they had enough staff or overworked the ones there, 1 person at the pool bar ? "

"The staff was the best and the swim out was great!"

"The breakfast buffet was fresh and good, however, a little on the small side."

"Breakfast was made fresh in front of you"

"Amazing!!!"

"Ate at Mobay buffet several times while on vacation. I must compliment the chef down to the waiters and waitresses. On some of those occasions we were served by Odain and Shante and couldn’t have had any better service. Wonderful dining experiences. I stayed at Lady Hamilton room 2721 and cannot complain about the cleaning she did in my room. Satisfied the whole experience was amazing. Can’t wait to come back again. Thank you for a great vacation!"

"Yes the breakfast was fresh and the bar was fantastic "