Hotels in Port Alto

"Overall the place was good and very clean except for two areas. 1. No amenities and 2. We got a room with a bad toilet tank. They did offer us to change the room but we didn't want to do it because we had already disinfected it."

"I do not have time to enjoy those service"

"Cons: Pool was dirty, no tools to clean it. Staff was NEVER on site, trash bin by the pavilion was full the whole time. All BBQ grills had broken grates making all of them almost impossible to cook on. Room was clean, if you don’t count the areas where the floor meets the wall, especially around the beds, where the hair, dust, and dead roaches gathered. The beds were like a box of springs with a thin blanket on top, very uncomfortable and outdated. We reserved a room that slept 6 for 2 nights and were provided 4 cheesecloth like towels, 3 washrags and 1.5 rolls of toilet paper, once we ran out of both and needed more, you guessed it! Nobody there to provide more. Only the $300/per night rooms have a kitchen. We had to purchase a hot plate and electric skillet to make our meals. Pros: Good WiFi, cable TV, lots of hot water. "

"The property was clean and well kept. However, the continental breakfast was designed for vegans. No proteins at all. Disappointed "

"Room was ok. Staff was rude. My car’s windshield was broken by one of the customers cars "

"Good room for the night. No issues."

"Staff was extremely pleasant. A/C was great. Room was clean"

"Staff was courteous "

"Confirmation 73024356150006. Holiday Inn Express Port Lavaca, Tx. Checked out today. I am writing to formally express my disappointment regarding a recent stay at your hotel. The experience was especially concerning given that it involved accommodations for my handicapped parents. We had specifically reserved a handicap-accessible room with a shower to meet their needs. Upon arrival, we were informed that the room was unavailable due to a water leak. While I understand that maintenance issues can arise, there was no adequate alternative provided that met accessibility requirements. Additionally, the room we were assigned was not clean, which further added to the frustration of the situation. The most serious issue occurred when the elevator was not working. This left my handicapped parents with no choice but to walk downstairs, creating a significant safety concern and unnecessary hardship. When I approached the front desk for assistance, I was met with an unprofessional and dismissive response. I asked what my parents were supposed to do given their condition, and Erica at the front desk replied, “What do you want me to do about it?” This lack of empathy and customer service was extremely disappointing. This experience fell far below expectations, especially for a brand that is expected to provide accessible accommodations and respectful service. I would appreciate a prompt response regarding how this situation will be addressed, including any corrective actions and approp"