Hotels in Booth

"The parking was easy and secure. We had a hard time getting in our room, the card didn't work on the door that was marked with the room number, our neighbor had to tell us to try the door that wasn't marked because it was a suite. That was the only door that it worked. The room smelled of mold. Other than that it was good."

"Room was ok AC was loud and room didn't really stay cool staff was excellent though"

"The hotel & staff were wonderful. "

"The kitchen could actually use dish detergent for the sink, not that powder. Also, the tub could've been cleaner try a magic eraser and the tub drain was stopped up, but that was fixed during our stay. "

"My suitcase was soaked at the bottom due to a leak from the wall that wasn’t discovered until the next morning after attempting to get dressed. I was overly irritated because I was offered a free upgrade from the room I originally booked and the rooms were not up to par for the amount of money being charged; old bathrooms, insufficient lighting in them "

"Customer service. We know BAD customer service when we see it, but how often do you see GOOD? Even rarer still is GREAT customer service! Today I personally experienced amazing customer service! My team and I were sitting in the lobby of our hotel (Holiday Inn Express, Houston Galleria) working before our next meeting and I was coughing due to my allergies. Dazhanae came over and offered all 3 of us bottled water. We were thankful and then later she came back and brought me 3 cups... hot water, lemon, and condiments and a tea bag (honey, sugar). She even brought me a fresh box of Kleenex!! No questions about why we were still hanging out working in the lobby, why I was coughing, etc. Just genuine care and concern. I went back to talk to her and get a picture, introduced myself and told her how much I appreciated her. I mentioned I live in Ft Worth and run a dementia day program. She then said, "I started in senior living, memory care!" What a small world! I'm happy for Holiday Inn Express for having such a great employee, but I'm sad for the senior living community that doesn't have this great employee, (but that's another post on retaining those gems that work in senior living over the long term!) "I told her, if my day program was in Houston I'd be hiring her!" It's the little things that make a big difference! "

"Clean place, nice people "

"Very good property"

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