Hotels in Evergreen West Central

"First, there was no hot water the entire stay. I checked in around 6 PM and was told the boiler had been turned back on and I would get hot water soon. I waited until 2 AM—still no hot water. The next morning, there was still none. On top of that, the shower wouldn’t drain properly. I called to speak to a manager, but he was not helpful and never followed up. I was unable to take a proper shower the entire weekend. Housekeeping was also a major issue. I had my Do Not Disturb sign on, yet staff entered my room twice without knocking. I told them we were checking out the next day (we had to use Google Translate since they didn’t speak English), and they acknowledged it. Despite that, about an hour later, another housekeeping staff member tried to enter again while I was getting dressed. Thankfully, I had the safety chain on. To be honest, the situation felt very uncomfortable and unprofessional. The food at the restaurants was also underwhelming, and prices were extremely high (for example, $10 for a bottle of Fiji water). On the last night, a group of about 10 people were partying loudly in a nearby room for over 2 hours. There was no response from security or management, despite the disturbance. The rooms were somewhat clean, but overall, the experience was unacceptable for the price"

"Don’t stay here! Especially if you have kids! I am already used to and desensitized by ridiculous resort fees, sure we paying for hotel but need to pay extra to use amenities??! This time they tried to charge $26.99 or so plus tax (don’t wanna forget that) for early check-in, since we dared to come in an hour early(around 3pm). They just started this policy a few weeks earlier, before you could check-in at 2pm with no extra fees. I guess they figured a new way to take peoples hard earned money, slots were not doing enough. Somebody probably even got a promotion out of it. By the way pool closes for kids at 6pm, so if you come check-in around 4pm, stand the line, go change, etc. you may have 1 whole hour to enjoy it!! Stay away from this place and save your money! Go to Ameristar, at least they let you check-in at 2pm! Thank you Expedia for having my back and refunding my money!"

"I was so disappointed. I will NOT be staying again. The property gives off a work and tired feeling. This feeling is confirmed by the dated furniture and scratch marks throughout the hotel room. The nice thing about the room is the bathroom. The bathroom is pretty nice. And the price is just a few dollars less expensive than The Monarch down the street. And The Monarch is such a nicer property. "

"The room was not as clean as it could have been and the cable wasn’t working. "

"You get what you pay for, this is a very cheap property so facilities and rooms go accordingly to what you pay. Staff is really lovely and friendly. "

"Breakfast usually included with other hotels was very pricey. They never supplied our rooms with enough towels, hand towels or washcloths. They were apparently ordered, and on back order. Otherwise, the rooms were very nice, staff was excellent. "

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"The room was old and had some internal grafitti. The bathroom floor was dirty, but the bed was clean. All of the lamp shades were missing. But what else to expect for the price. The room allocation was a bit chaotic. On my first night, someone opened the door (so had the same key) at about 230 am. Luckily I had the chain closed."

"Everything about our stay here was okay. I just wish they exempt the fees for esa dog."