Hotels in New Haven

"just an ok place"

"Front desk was impossible to reach to address noise issue with other guests for over 4 hours. I couldn’t physically leave the room to go to the front desk in the middle of the night due to being alone with a young child in/out of sleep all night. Horrible smell in the room and hall (sewage) the entire stay. Hot tub was out of order. The restaurant wasn’t open on a Friday evening. The pool area was filthy with chewed gum and used bandaids in several areas. The room had trash present in the corner and a bathroom that didn’t look to be cleaned. The stopper in the bathtub also did not work preventing my young child from taking a bath. It was an overall terrible stay."

"We brought expensive food back to the room just to find out the room refrigerator was running on max but barely had a few spots cool at best. the rest of the refrigerator areas were not cool at all. luckily we had a cooler with us and packed it with ice to keep the food from going bad. I am a coffee drinker and before our arrival I had called the hotel to see what type of coffeemaker was in the room. It was a Keurig. So I brought some of my favorite Kcups. The Keurig was dirty and looked like it had not been clean in a long while. So I couldn't make coffee. Coffee was only available in the lobby at breakfast time. The bathroom floor was dirty in spots especially areas in front of walls. Maybe housekeeping only sweeps & mops pathways where they think people walk. these problems were reported to staff - twice even. Got one "I am sorry" as the clerk wrote on a post it note. The other time when reported, the clerk said these problems would be addressed. No one came to our room to clean the kuerig & the bathroom floor and no one came to check the refrigerator. One unreported issue was the floors must be paper thin because I could hear steps from the room above us. these steps were not quiet at all. We were disappointed for sure that reported issues were not fixed. In the elevator, a sign said Hilton guarantees issues get fixed during your stay. yeah right! the positives about our stay - bed & pillows were comfortable, the room was big and spacious. Would not stay here again."

"Rooms were clean but outdated, lobby smelled badly of marijuana odor as did hallways and elevator. "

"This was clean and the atmosphere was friendly."

"It was very clean, great location for us. Really liked the room. "

"Very friendly staff, great for a short travel!"

"Stayed there for a concert at the war coliseum. Not a far drive and plenty of restaurants."

"We only had a quick stay overnight. Over all we thought it was great. There were minor things that are broke in the room that you find at most hotels from use. Things seemed clean and for once in a long time it was a place that offered a pool area that was warm and the water wasn't an ice bath. Stay all were super friendly. We will stay again when in the area."