Hotels in Ruther Glen

"Only one elevator worked in building, waiting for elevator took 5-7minutes every trip. Breakfast area was open 6:30-9:30; but the staff stopped replenishing food at 8:50, both mornings. By 9:10 no bagels, bread, pancake mix, eggs, sausage or fruit was available. "

"Elevators were both out of order all weekend "

"We stayed one night with our Golden Retriever. The room rate and dog rate were very reasonable. The property is in an ok section of town. It is a little worn, but we had a great room with plenty of space for the dog to play ball. They have a fenced in area for dogs as well. Breakfast included. Overall, a good value and place to stay."

"Nice overall experience. Friendly, welcome staff. Clean and comfortable room. Nice breakfast and evening buffet. "

"Absolutely fantastic"

"I booked a reservation through Hotels.com but mistakenly selected the wrong date (4/1 instead of 3/31). We realized the error when my technician attempted to check in. The reservation had been made only about four hours prior to his arrival. When we contacted the front desk to request a correction, the clerk refused to accommodate the change, stating that 24 hours’ notice was required. Meanwhile, Hotels.com spent over 45 minutes attempting to call the front desk, but no one answered. During this time, my technician remained in the lobby for over an hour, waiting in uncomfortable conditions while I coordinated with Hotels.com. He also requested the name of the general manager and the best time to contact him/her but was only handed a business card with the phone number highlighted. The front desk clerk refused to provide the GM’s name or indicate the best time to reach them. At one point, the clerk disappeared entirely and stopped answering calls, only returning when another guest arrived to check in. Ultimately, we were forced to abandon the reservation and book another stay for my technician for the correct night (3/31). This experience was extremely frustrating and unprofessional, and based on this incident, I will not be booking with this hotel brand again in the future. I would appreciate a response regarding this matter."

"We booked a room just to take the kids swimming. They enjoyed the pool and the hot tub. The room was not clean. The arms of the chair was sticky, the lamp switch was sticky, the inside of the bathroom door looks like it had poo smeared on the door. If properly cleaned, I would have liked my stay very much."

"Enjoyed the breakfast, and it's located in a great area."

"Elevators constantly not working over and over "