Hotels in Harbor City

"Appreciated that the hotel had shuttle from and to the airport. On site food, 24 hours! Came here for a concert and they had contracted a shuttle to Sofi Stadium! Overall worth the stay, can hear the planes but it wasn’t too bothersome. Con- tv remote control didn’t work, sometimes the water wasn’t very warm it was lukewarm. "

"Need fruit at coffee stand."

"Beautiful hotel, breakfast was wonderful. "

"So close to Knottsberry farm and so cute inside."

"Great services overall. Nice and clean room. "

"I was in town for an event and check in seem to run smoothly however the hallways smelled like cigarettes smoke their was stinch in the hallway of dirty carpet and once I returned from the event I was locked out of the room for about hour. I attempted to contact the front least 7 times to get assistance having to speak with reservation dept to get assistance with reaching front once I did the agent was rude and stating that it was not there job to come up to assist. I’d also sufffered a foot injury while at the event which was explained to reservations. I was so frustrated and requested a refund immediately at 2:45 am in the morning but the agent only transferred me. I’d been hung up by agent and transferred so many times during the incident Very poor customer service from agents an inconvenience of having to be locked out of the room that was paid for under any circumstances And to additionally I could have stayed at any other hotel with impeccable customer service and breakfast included…paying 25.00 for breakfast just shows IHG chooses profit or the very reason for being their business is for customers and comfort But my interactions were recorded for quality assurance and training so that is proof that my grievance was ignored properly "

"Dirty. Elevators didn’t work nearly half the time. Stairs didn’t reach all the way down to floor one so we couldn’t take the stairs either. Trapped at 11pm with no way to get to the room after a long day out with two kids was unacceptable. Asked several times for clean towels. Answer always was “we’ll call you when they’re ready.” They never ever called. We survived a whole week with 4 towels. Hotel stinks of people smoking weed. Pool area only had towels one time (tried to get towels from pool area because lobby didn’t have any). Pool was poorly maintained and dirty. Room was either freezing or hot. Staff was not professional while handling customers. They’d interact with each other inappropriately in front of a customer. The room service didn’t hesitate to use offensive language over the radio which was in ear shot of customers. Overall a 2/10- one of the worst hotels I’ve ever stayed at. "

"Clean room, friendly staff"

"Stayed in a female quad, staff was lovely as super helpful. Rooms were clean and mostly well designed. "