Hotels in Puerto Aventuras

"The difference sections of the hotel."

"Overall the stay was good. The property is a little dated but ok for us. The entertainment setup was good nightly with multiple shows. The staff was friendly and helpful. One oddity is If you need more water, beer, pop in the room before the next day, they charge you. Luckily the bellhop told us when he walked us to the room so we didn’t get surprised. The room service wasn’t convenient and the menu was not great."

"This was my 4th visit to Sofia & as usual, the staff was absolutely wonderful. The room/unit was bright & clean & equipped enough supplies to enjoy a nice cup of tea/coffee on the balcony each morning. Unfortunately, the elevator malfunctioned at the midway point of my stay & remained out of order until check out.. Walking up "

"It was a good resort, not great per say. Food was average, Mexican restaurant was great. Most staff were friendly but a few were not the best. The privilege perks were definitely a must, swim up pool to the room was the highlight of our trip. Definitely a big resort and lots to do. At first they try to upsell you and push a timeshare, annoying but once you get past that you're good."

"Excellent customer service. Food was also good. Nice location"

"El sitio, las instalaciones y el personal son excelentes, lo malo fue que me ofrecieron por mi estadía unos bonos de descuento por $200 dólares y cuando fue a utilizar en las tiendas no los aceptaron me sentí estafado"

"Booked the couples romantic room. Ad says pool on your terrace but it’s a big bathtub, we would fill it up and the water leaked out after 20 minutes. Room was nice but the only plug in the bathroom was broken and sparked when you plugged something in. The outlet used for the coffee bar was also broke and would come completely out of the wall. The coffee pot was broken and took 3 days to get one that worked. The power in our room went out due to the faulty plug in the bathroom and it took them almost a hour to come turn the power back on so the air would work. The staff are all very nice and the resort is very clean. "

"We arrived on Friday and had lunch at the club beach, we got a stomach infection that ruined our stay! We left on Sunday feeling terrible and the previous night we missed Xcaret Night show because we were feeling terrible. After we left we went to the doctor and she confirmed we had an infection "

"The resort is very nice and well kept. Staff is very friendly and helpful. The food was great with a lot of different places to eat."