"Everything is perfect, employees are always smiling and friendly, food is great and location is good.
But the carpet in the room is shedding everywhere, even after room cleaning. The carpet should be removed in the riom."
"Our stay at Aloft Bali was a wonderful experience from start to finish. We were so impressed with the staff, who were consistently nice, friendly, and incredibly helpful. Their warm hospitality truly made us feel welcome.
The location was also fantastic. We were being surrounded by lots of activities and a great variety of restaurants just a short walk away. It made exploring and dining incredibly convenient and enjoyable.
We highly recommend this hotel for anyone looking for a vibrant and comfortable stay with excellent service and a superb location!"
"If you’re traveling with young children, please be aware that this hotel poses serious safety risks, particularly around the swimming pool. While the property is beautiful and the staff are friendly and polite, our stay nearly ended in tragedy due to a lack of safety measures and proper pool maintenance.
The main pool is poorly maintained, with broken tiles and sharp edges in multiple areas (see photos). I cut my foot on one of these edges, requiring medical attention from the hotel doctor. While I was being treated, my 2-year-old son fell into the pool and nearly drowned. Thankfully, an alert guest rescued him—no staff intervened.
It turns out, according to the Duty Manager, that the hotel's official policy is that there are no lifeguards on duty and that hotel guests swim at their own risk. Apparently, there are signs to that effect scattered around the property. I saw no such signs on the property and if they exist, are not clearly visible. Nor is this No Lifeguards policy stated on the hotel's website.
Had the pool been properly maintained, I wouldn’t have been injured and could’ve supervised my children. The absence of lifeguards at a supposedly family-friendly resort is a major problem.
We won’t be returning. The hotel’s failure to ensure basic child safety overshadows its beauty and service. Until they install lifeguards and repair the pool, I cannot recommend Andaz Bali to families."
