Hotels in Teno

"Amazing stay. Great hotel and team "

"Go there, trust."

"Not Quite 5-Star: Great Food, But Several Frustrations"

"Yes"

"Overall great, toilet needed some maintenance with leaking shower box"

"The restaurant staff were very good, but the food wasn’t great. The pool lifeguard with the towels was so rude nearly every day. It’s a shame you don’t get basic amenities in the room like water and better bathroom amenities. "

"Lot of noise in the evening and the food was poor for the price"

"This is a truly exceptional hotel. Everywhere is so beautifully thought out and peaceful. The villas are amazing, with everything you need. The pools in the villas mean you don’t need to use the main pools, but you should still experience them both. The whole hotel is clean, with staff attending to it throughout the day. Breakfast is great, fantastic staff."

"We have stayed here many times before but this was the first time we were disappointed with our visit. The property itself is good with comfortable rooms and a lovely outdoor pool. However, the service fell below what we would expect at this price point and based on our previous experiences. Each day at breakfast, we were not offered coffee as before, and had to make it ourselves. At one evening meal, we had to get a high chair for our baby ourselves despite asking the staff for it 3 times. I had arranged with the staff for a cake and candle for my wife's birthday in advance and this did not happen. I brought this to guest experience the next day who promised they would make sure it happened that night. It did not. We brought up all these issues on check out and were promised a phone call from a manager that day which again did not happen. We were left very disappointed with the level of service from an expensive resort and we will not be going back. "