Hotels in Gernsheim

"Poor Service"

"Was difficult to find shuttle to hotel. We stood out by where the airport shuttles were but ours was in a whole different area. I had contacted the hotel to ask about this before I left and they told me it was right at the airport. We had to walk toward the medical center and it was the only hotel shuttle that went to that area. The guy at the desk was not very friendly when we checked in. "

"Personal was not professional "

"Difficult to get to check in desk"

"Shuttle nightmare, my husband taken off at airport. Very old towels and stained. Waiter in bar/rest over the top arrogant and lectureing what language we have to speak. Ignoreing us waiting long time for table, putting people on which came much later, even when the young waiter remindet him. Arrogant and we finally ate at fireplace at mini table, very uncomfortable and unprofessional."

"I reached out to the hotel before my stay because my flights got cancelled due to the situation in the Middle East. I was aware the booking was non-refundable and simply asked whether any goodwill solution might be possible. Unfortunately, I never received any response from the hotel at all. The lack of communication is disappointing. If I had known this beforehand, I would likely have chosen a hotel with reception service, something to consider before booking."

"We were quoted a wrong price for the breakfast at check in. We were quoted 18 Euros and charged 22. when I told the clerk at checkout he just said: we, the price is 22 and the other person made a mistake. He didn’t apologize or correct the invoice. In addition the rooms are only cleaned every 4 days. Our room faced the parking lot and every night guest were standing there, talking loudly and smoking. We could not open our window because of the smoke. Overall a rather disappointing experience. "

"Yeterli durumda, ancak kahvaltı ve havlular daha iyi olabilirdi."

"Good size room with parking outside. It should have been easy to access from motorway but due to roadworks in the area there was a complicated detour when we visited. Easy to walk into town centre. Good value for money and good chouce for breakfast. "