Hotels in North Gates

"My husband had to take a quick trip as his father passed away recently. After a very long day of making funeral plans he checked in to the hotel only to be put into a room that had large holes in ceiling with leaky pipes. Exhausted from the day he stayed the night. He checked out in the morning and ask the receptionist if they knew of the hole in the ceiling and they said yes. So somehow this hotel thought it was appropriate to put someone in that room. He was suppose to stay two nights, he checked out early. We aren’t familiar with Rochester and the area of this hotel is also very bad. The hotel and hotels.com refused a full refund. This is the first time I’ve had an issue with hotels.com and it’s appalling they were unreasonable with us after choosing to be affiliated with such a terrible hotel. Would never stay here again. "

"Nice stay "

"It looks like a hotel that was high end way back in the day, but its strughling to hang on. I had to get my own hand soap etc.at the front desk. I booked 2 queen beds but was put in a king room. Bed was clean and comfortable though. Im glad my teenager was ok to share. Only one elevator was working for 7 floors and it was just barely working. Not a lot of explanations or information from staff eg: you have to swipe your room key when you press your floor button or the elevator will just go back down to the lobby. You also have to press door open when you reach your floor or you will go back down. Otherwise it was clean, comfortable, and a beautiful view of the city at night."

"Everything was amazing. I just had very noisy neighbors and after driving from NC to NY all I wanted was quiet and sleep "

"It was a ok stay. They rented us a room that was having work done in the bathroom that was not finished. Refrigerator was not working, it was running but was not cold.. We were planning on using it, but had to rely on ice packs. It was ok, but stayed at better Best Westerns in the surrounding area."

"We'd stayed at this hotel last year and while it was cleaner this time around, the breakfast was not nearly as good. We had a good stay and would return again if we are in the area."

"Parking was easy and secure. Room was clean and sufficient. My go to place when visiting Rochester."

"An excellent stay and a very good value"

"Clean room/property and the staff were great!"