The wait staff at restaurant was over worked, waited to long for the breakfast. Others were seated after, were fed and left before we received our food. The waitress did what she could. Then to find out that the buffet? was not available
Kevin
Kevin,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 16 日
Me gusta que está a un lado del observatorio icónico de dallas
Claudia Alejandra
Claudia Alejandra,2 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 12 月 14 日
Room furnishing is scuffed, bathroom too
Need updating carpet areas and ensure team cleans, our room had hair in the bathroom and dirty counter in the room with crumbs. Pillows are subpar for hotel and mattress is lumpy one one side. Walls are paper thin and doors are too heavy that slamming all note keeps guest awake. Bathroom sliding doors do not allow for privacy. Auto Light under bed nice idea but too bright
Margaret
Margaret,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 14 日
Great day, would recommend
Brad
Brad,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 14 日
All good
Casey
Casey,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 13 日
Had drinks at the bar and decided to stay for a burger—which was delivered quickly and was delicious! Our waitress was very friendly and solicitous. Our breakfast waitress was wonderful, super friendly and again, kept us with fresh and hot coffee and checked in often.
Beth
Beth,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 12 月 12 日
Timothy
Timothy,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 11 日
Danielle
Danielle,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 12 月 11 日
Not sure what management has done to the staff at this hotel. You can sense when people are unhappy and hopeless. The worst example was at the bar on Thursday night. We wanted a light meal and cocktail before the show. We were given the impression we were imposing by doing so. The exception was the kitchen worker who brought out the sandwich and salad. He was enthusiastic and helpful, highlighting the crummy attitude of the bar staff. When I see this sort of thing being pervasive (the registration staff and valet staff had the same negative attitude) I believe it comes from poor management. You can inspire people or beat them down. It looks like hotel mgt has chosen the beat-down approach. Sad. The hotel has a brilliant lobby and atmosphere, though the rooms are obviously dated.
Gregg
Gregg,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 10 日
Super friendly staff, beautiful room and city view (Atrium Tower 24th floor); great gym with view of the downtown from 3rd floor; great restaurants, grab and go, shops; facilitated a late checkout easily; and tunnel access to Reunion Tower, conference center, and Union Station. Awesome stay!!!
Kathleen R
Kathleen R,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 10 日
Excelente, muy recomendado
Gracia
Gracia,2 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 8 日
It was a very busy day. There was a cheer competition and the Dallas Christmas parade all on the same day. Our checkin was quick and painless. The staff was kind and courteous. We were in a room at the end away from the cheer kiddos so it was a comfortable and quiet night. Will stay again.
Jessica
Jessica,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 8 日
Staff was great and by far the fastest I’ve ever checked into a hotel. The rooms were clean.
German
German,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 12 月 8 日
Checking into hotel was one of the worst experiences ever at a nice resort like Hyatt. We arrived late in evening, no one allowed to drop off luggage at front desk. Valet service was fully booked. We were told to go to south parking lot and enter through the tower location. It was at least a half mile walk to unload the car and enter hotel. The check in staff just said it was an unfortunate weekend due to cheer and dance team competition being held at the location. We would have never booked the hotel if we had been informed of the activity.