Verified
6/10 Good
Dec 30, 2025
Ligia
Ligia, 3-night trip
Holiday Inn Hotel & Suites Charleston West by IHG
Property class: 3.5
Suburban hotel in South Charleston with indoor pool and restaurant
Choose dates to view prices
Photo gallery for Holiday Inn Hotel & Suites Charleston West by IHG
Close to Charleston Town Center, Holiday Inn Hotel & Suites Charleston West offers an engaging blend of comfort and entertainment. Savor American cuisine at Mosa's Bar and Grille, unwind by the indoor pool with sun loungers or explore the arcade/game room. With a free roundtrip airport shuttle, dry cleaning/laundry services, outdoor furniture and helpful staff leave a lasting impression on previous guests.
Reviews
8.68.6 out of 10
Excellent
Popular amenities
- Pool
- Airport transfer
- Pet friendly
- Free parking
- Free WiFi
- Restaurant
Main amenities (12)
Main amenities (12)
- Daily housekeeping
- Restaurant and bar/lounge
- Indoor pool
- Breakfast available
- Free airport shuttle
- Free area shuttle
- Fitness center
- Room service
- Business center
- Meeting rooms
- Terrace
- 24-hour front desk
Feel at home (6)
Feel at home (6)
- Free cribs/infant beds
- Microwave
- Connecting/adjoining rooms available
- Private bathroom
- Premium TV channels
- Terrace
The current price is CNY779
CNY779
CNY880 total
includes taxes & fees
Apr 26 - Apr 27
Room options
Check availability for these dates
Available filters for rooms
Showing 16 of 16 rooms
View all photos for Suite, 1 Bedroom
Suite, 1 Bedroom
10.010.0 out of 10
Exceptional
1 review
(1 review)
- 1 bedroom
- Sleeps 6
- 1 Double Sofa Bed
View all photos for Standard Room, 1 King Bed with Sofa bed
Standard Room, 1 King Bed with Sofa bed
7.27.2 out of 10
Good
5 reviews
(5 reviews)
- 36 sq m
- 1 bedroom
- Sleeps 4
- 1 King Bed and 1 Double Sofa Bed
View all photos for Standard Room, 1 King Bed
Standard Room, 1 King Bed
8.48.4 out of 10
Very good
21 reviews
(21 reviews)
- 36 sq m
- 1 bedroom
- Sleeps 2
- 1 King Bed
View all photos for Standard Room
Standard Room
8.08.0 out of 10
Very good
4 reviews
(4 reviews)
- 36 sq m
- 1 bedroom
- Sleeps 2
- 1 Twin Bed
View all photos for Suite, 1 Bedroom
Suite, 1 Bedroom
10.010.0 out of 10
Exceptional
1 review
(1 review)
- 1 bedroom
- Sleeps 4
- 1 Twin Bed
View all photos for Standard Room, 1 Queen Bed, Accessible
Standard Room, 1 Queen Bed, Accessible
- 1 bedroom
- Sleeps 2
- 1 Queen Bed
View all photos for Standard Room, 1 Queen Bed, Accessible
Standard Room, 1 Queen Bed, Accessible
8.08.0 out of 10
Very good
1 review
(1 review)
- 1 bedroom
- Sleeps 2
- 1 Queen Bed
View all photos for Standard Room, 1 Queen Bed
Standard Room, 1 Queen Bed
10.010.0 out of 10
Exceptional
1 review
(1 review)
- 1 bedroom
- Sleeps 2
- 1 Queen Bed
View all photos for Suite, 1 Bedroom, Accessible (Roll-In Shower)
Suite, 1 Bedroom, Accessible (Roll-In Shower)
- 1 bedroom
- Sleeps 4
- 1 King Bed and 1 Double Sofa Bed
View all photos for Standard Room, 2 Queen Beds
Standard Room, 2 Queen Beds
9.09.0 out of 10
Wonderful
32 reviews
(32 reviews)
- 1 bedroom
- Sleeps 4
- 2 Queen Beds
View all photos for Suite, 1 King Bed, Accessible (Communications)
Suite, 1 King Bed, Accessible (Communications)
- 1 bedroom
- Sleeps 2
- 1 King Bed
View all photos for Standard Room, 1 King Bed, Mobility Accessible (Communications)
Standard Room, 1 King Bed, Mobility Accessible (Communications)
10.010.0 out of 10
Exceptional
2 reviews
(2 reviews)
- 1 bedroom
- Sleeps 2
- 1 King Bed
View all photos for Standard Room, 2 Double Beds, Accessible (Communications)
Standard Room, 2 Double Beds, Accessible (Communications)
8.08.0 out of 10
Very good
1 review
(1 review)
- 1 bedroom
- Sleeps 4
- 2 Double Beds
View all photos for Standard Room, 1 Queen Bed, Accessible (Communications)
Standard Room, 1 Queen Bed, Accessible (Communications)
- Sleeps 2
- 1 Queen Bed
View all photos for Suite, 2 Queen Beds, Accessible (Communications)
Suite, 2 Queen Beds, Accessible (Communications)
10.010.0 out of 10
Exceptional
1 review
(1 review)
- 1 bedroom
- Sleeps 4
- 2 Queen Beds
View all photos for Standard Room, 1 King Bed, Accessible (Communications)
Standard Room, 1 King Bed, Accessible (Communications)
9.09.0 out of 10
Wonderful
2 reviews
(2 reviews)
- 1 bedroom
- Sleeps 2
- 1 King Bed
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About the neighborhood
400 Second Ave, South Charleston, WV, 25303
What's nearby
- Charleston Coliseum & Convention Center - 4 min drive - 4.9 km
- Patrick Street Plaza Shopping Center - 4 min drive - 3.2 km
- Charleston Town Center - 5 min drive - 5.9 km
- University of Charleston - 8 min drive - 9.0 km
- Mardi Gras Casino - 9 min drive - 15.9 km
Getting around
- Charleston, WV (CRW-Yeager) - 14 min drive
- Charleston Station - 7 min drive
- Free airport shuttle
- Free area shuttle
Restaurants
- Chick-fil-A - 2 min drive
- Los Amigos - 5 min drive
- Cold Spot - 7 min drive
- Little Caesars Pizza - 3 min drive
- Hot Diggity Dogs - 4 min drive
About this property
Holiday Inn Hotel & Suites Charleston West by IHG
At Holiday Inn Hotel & Suites Charleston West by IHG, you'll be within a 10-minute drive of Charleston Coliseum & Convention Center and Charleston Town Center. After splashing around at the indoor pool, you can grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge. A free airport shuttle and a fitness center are offered, and in-room conveniences include refrigerators and microwaves. Fellow travelers love the helpful staff.
At a glance
Hotel size
- 150 rooms
- Arranged over 6 floors
Arriving/Leaving
- Check-in start time: 3:00 PM; Check-in end time: anytime
- Contactless check-in available
- Express check-in/out available
- Minimum check-in age: 21
- Check-out time is noon
- Contactless check-out available
- Late check-out subject to availability
Special check-in instructions
- Front desk staff will greet guests on arrival at the property
- Information provided by the property may be translated using automated translation tools
- Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
- Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
Required at check-in
- Credit card, debit card, or cash deposit required for incidental charges
- Government-issued photo ID may be required
- Minimum check-in age is 21
Pets
- Pets allowed (2 total, up to 100 lbs per pet)*
- Service animals welcome
- Pets must be supervised
- Food and water bowls available
Internet
- Free WiFi in public areas
- Free WiFi in rooms
Parking
- Free onsite self parking
- Free onsite RV/bus/truck parking
- Wheelchair-accessible parking and van parking on site
Transfers
- Free airport shuttle on request (available 24 hours)
Offsite
- Free area shuttle
Property amenities
Food and drink
- Buffet breakfast (surcharge) 6:00 AM–9:00 AM on weekdays and 7:00 AM–10:00 AM on weekends
- Restaurant
- Bar/lounge
- Gas grills
- Room service (limited hours)
Traveling with children
- Free local shuttle
What to do
- Golfing nearby
Working away
- Business center
- Meeting rooms
- Computer station
- Conference space (10000 square feet)
Services
- 24-hour front desk
- Concierge services
- Dry cleaning/laundry services
- Luggage storage
- Wedding services
- Multilingual staff
- Porter/bellhop
- Pool loungers
Facilities
- 1 building/tower
- ATM/banking
- Safe-deposit box at front desk
- Picnic area
- Terrace
- Television in common areas
- Fitness center
- An indoor pool
- Arcade/game room
- Banquet hall
- Reception hall
- Outdoor furniture
Accessibility
- Braille/raised signage
- Elevator
- Wheelchair-accessible parking
- Wheelchair-accessible public washroom
- Wheelchair-accessible van parking
- Wheelchair-accessible path to elevator
- Wheelchair-accessible registration desk
- Wheelchair-accessible spa
- Wheelchair-accessible pool
- Wheelchair-accessible fitness center
- Wheelchair-accessible business center
- Wheelchair-accessible restaurant
- Wheelchair-accessible lounge
- Visual alarms in hallways
- Sign language-capable staff
- Handrails in stairways
- Wheelchairs available on site
- Well-lit path to entrance
- Stair-free path to entrance
- Pool hoist on site
Room amenities
Be entertained
- Flat-screen television
- Premium satellite channels
Home comfort
- Air conditioning (climate-controlled) and heating
- Coffee/tea maker
- Iron/ironing board
Sleep well
- Blackout drapes/curtains
- Free crib/infant bed
- Rollaway/extra bed (surcharge)
- Bed sheets provided
Freshen up
- Private bathroom
- Shower only
- Free toiletries
- Hair dryer
- Towels
Stay connected
- Desk
- Free weekday newspapers
- Free WiFi
- Free local calls
- Desk chair
Food and drink
- Refrigerator
- Microwave
More
- Daily housekeeping
- Connecting/adjoining rooms available
Special features
Dining
Mosa's Bar and Grille - This bar specializes in American cuisine and serves breakfast only. Guests can enjoy drinks at the bar.
Fees & policies
Optional extras
- Buffet breakfast is offered for an extra charge of approximately USD 13.99 per person
- Late check-out can be arranged for an extra charge (subject to availability)
Children & extra beds
- Rollaway beds are available for USD 10.0 per night
Pets
- Service animals exempt from fees
- Pets are allowed for an extra charge of USD 40 per pet, per night
Pool, spa, & gym (if applicable)
- Pool access available from 6:00 AM to 11:00 PM
Policies
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards and debit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Also known as
Holiday Inn Charleston West
Holiday Inn Hotel Charleston West
Frequently asked questions
Does Holiday Inn Hotel & Suites Charleston West by IHG offer free cancellation for a full refund?
Yes, Holiday Inn Hotel & Suites Charleston West by IHG does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Holiday Inn Hotel & Suites Charleston West by IHG?
Yes, there's an indoor pool. Guests have pool access from 6:00 AM to 11:00 PM.
Are pets allowed at Holiday Inn Hotel & Suites Charleston West by IHG?
Yes, pets are welcome, with a limit of 2 total and maximum weight of 100 lbs per pet. There's a charge of USD 40 per pet, per night. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Holiday Inn Hotel & Suites Charleston West by IHG?
Yes, there's free self parking. Free RV/bus/truck parking is available.
Is airport shuttle service offered by Holiday Inn Hotel & Suites Charleston West by IHG?
Yes, a free airport shuttle is available.
What are the check-in and check-out times at Holiday Inn Hotel & Suites Charleston West by IHG?
Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-in and check-out and contactless check-in and check-out are available.
Is there an onsite casino at Holiday Inn Hotel & Suites Charleston West by IHG?
No, this hotel doesn't have a casino, but Mardi Gras Casino (12-min drive) is nearby.
What is there to do at Holiday Inn Hotel & Suites Charleston West by IHG and nearby?
Holiday Inn Hotel & Suites Charleston West by IHG has an indoor pool and a fitness center, as well as an arcade and a picnic area.
Are there restaurants at or near Holiday Inn Hotel & Suites Charleston West by IHG?
Yes, Mosa's Bar and Grille offers American cuisine.
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Reviews
Holiday Inn Hotel & Suites Charleston West by IHG Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
8.6
Cleanliness
7.4
Location
9.0
Staff & service
8.6
Property conditions & facilities
Popular mentions
Room
Service staff
Bed
Bar
Children
Family friendly
Restaurant
Indoor pools
Breakfast
Hot Tub
Reviews
Verified
10/10 Exceptional
Feb 10, 2026
Check-in was easy and quick, room was clean but expected to be so. What was amazing was the pool. Pool had shallow kid area connected to pool that at deepest point was only 4.5 feet deep, and also had hot tub only about a foot higher than the pool. Pool also had three water jets that shot out over the kid pool. My kids LOVED it!!! Awesome pool design!
Ardel
Ardel, 1-night trip
Verified
10/10 Exceptional
Sep 24, 2025
Great pool area, restaurant and bar
MATTHEW
MATTHEW, 1-night trip
Verified
10/10 Exceptional
Sep 1, 2025
Wonderful hotel!
Anna
Anna, 1-night trip
Verified
8/10 Very good
Dec 18, 2025
We had a great stay, the room was plenty big enough. The pool was great. The breakfast buffet was excellent. The only thing that we didn’t like was being right next to the train tracks. That was pretty loud at night.
Brian
Brian, 1-night trip
Verified
10/10 Exceptional
Sep 23, 2025
Comfortable bed and amazing hot tub. Staff and checkin was great.
Serena
Serena, 1-night trip
Verified
10/10 Exceptional
Nov 24, 2025
Room is clean. Pool was warm. All staff is very friendly.
Candace
Candace, 1-night trip
Verified
10/10 Exceptional
Sep 26, 2025
Everything was so nice and clean, staff was super friendly! My daughter loved the pool!
Serina
Serina, 2-night trip
Verified
10/10 Exceptional
Jul 15, 2025
Front Desk and staff were very friendly and helpful.
Sheree
Sheree, 1-night trip
Verified
8/10 Very good
Aug 6, 2025
clean, breakfast is ok for the price you pay
Harbinder
Harbinder, 3-night trip
Verified
10/10 Exceptional
Jun 24, 2025
We had a wonderful stay. The food at the restaurant is delicious and the pool area is really nice. This will be where we stay whenever we stop through.
Nicholas
Nicholas, 1-night trip
Verified
8/10 Very good
Nov 27, 2025
Staff very courteous but had to knock several times to get in front door- room still had hair in sink- 😞
Cheryl
Cheryl, 1-night trip
Verified
10/10 Exceptional
Apr 16, 2025
A good place to stay
Tiffany
Tiffany, 2-night trip
Verified
6/10 Good
Dec 29, 2025
the room was fine for the most part but the curtains and ac area were really dirty.
CAROLYN
CAROLYN, 1-night trip
Verified
6/10 Good
Oct 24, 2025
Room was clean.
David
David, 1-night trip
Verified
10/10 Exceptional
Jul 2, 2025
Convenient, clean, wonderful staff
Allan
Allan, 1-night trip
Verified
10/10 Exceptional
Oct 30, 2025
When I checked in the lady that waited on me was exceptional! My room was next to the elevator and changed my room
Ronald
Ronald, 1-night trip
Verified
8/10 Very good
Jul 13, 2025
Overall, a decent hotel option. I would stay again but it is not anything special.
Timothy
Timothy, 1-night trip
Verified
10/10 Exceptional
Aug 31, 2025
The staff was great. The morning breakfast selection was fantastic. There was plenty of parking. The hotel was just a short commute from downtown Charleston.
Sean
Sean, 2-night trip
Verified
10/10 Exceptional
Jul 31, 2025
The staff were very friendly. Breakfast was good as well. Overall it was great.
Wilma
Wilma, 1-night trip
Verified
10/10 Exceptional
Jul 17, 2025
The staff are so kind and welcoming. Rooms clean and very comfortable
Cristiana
Cristiana, 1-night trip
Verified
8/10 Very good
Jul 6, 2025
Room was nice
And good customer service
Jeff
Jeff, 1-night trip
Verified
10/10 Exceptional
May 17, 2025
Pool and hot tub was very nice
Laurie
Laurie, 1-night trip
Verified
10/10 Exceptional
Apr 22, 2025
Enjoyed my stay
It was awesome… enjoyed and the pool and jacuzzi was so relaxing. Rooms was nice and roomy, nice size bathroom and kitchen.. enjoyed my stay
Verified traveler
4-night trip
Verified
10/10 Exceptional
Jul 15, 2025
Nice clean and nice pool
Shaina
Shaina, 2-night trip