40 mile hotel solution at 1 AM after a 3 hour wait
Horrible experience. I always use hotels.com for business trips. This time I used it for a family vacation. We booked a room at the Hilton Garden Inn in Key West, FL. When we went to check in, the woman and man at the desk both said they did not receive a confirmation from Hotels.com and the manager is the one who gets the confirmations who apparently was not on the premises and they were unable to reach him on the phone. I was waiting with my wife and three small kids, one of which is a baby, in the lobby while on the phone with hotels.com, for 3 hours into the next day. The hotel and Hotels.com did not provide us with a proper solution leaving us at 1AM driving hotel to hotel to find a hotel that wasn’t fully booked.
David
David,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 18 日
Meredith
Meredith,1 晚结伴旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 4 月 17 日
Ava
Ava,5 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 11 日
Julie
Julie,3 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 4 月 10 日
Room very noisy. Received charges after the fact to credit that was extra.
Nancy
Nancy,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 4 月 4 日
- elevador não estava funcionando, tivemos que subir pro segundo andar carregando as malas pesadas com um idoso
marcella
marcella,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 3 日
Madonna
Madonna,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 22 日
John
John,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 9 日
Quick response to issue
Amazing stay with fantastic service. I had a small issue and both maintenance and housekeeping were at my room in under 10 minutes to resolve issue. Pool, hot tub and Salty Lime bar were all top notch and very refreshing on a warm day. Would definitely recommend as long as you're OK with not being in Old Town Key West!
Nathan
Nathan,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 7 日
Craig
Craig,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 6 日
Conforto em Key
Hotel aprazível, muito bom café da manhã, camas boas, banheiro de bom tamanho, porém a piscina não estava acessível. Havia algumas pessoas tomando banho, mas interditada para os outros hóspedes. Acho que isso deveria ser avisado antes do pagamento ou ter uma redução no valor da diária.
Andréa
Andréa,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 5 日
Mysael
Mysael,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 2 日
Francis
Francis,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 1 日
Hanne
Hanne,2 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 2 月 26 日
Not worth the money
Room was half way cleaned. Wi-fi went down 1st night. Didn’t have dinner service at restaurant ( which is why I stay at Hilton garden) it lists a restaurant in description. Couldn’t get hold of desk. Tried 3 times this morning. TV didn’t work first nite.
Sandra
Sandra,2 晚结伴旅行
Hotels.com真实住客点评
8/10 很好
2025 年 2 月 24 日
First time in Key West
This hotel is an older building which has undergone renovation, but still "feels" old. Beds are comfortable, rooms are clean, breakfast was good, but pricey.
Noise wasn't a problem until you sit by the pool. The highway noise is somewhat annoying.
真实旅客
4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 22 日
Very accommodating and friendly
Wonderful trip,we enjoyed sitting on Balcony listening to the roosters
william
william,2 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 2 月 22 日
Poor example of a Hilton
Facilities were in disrepair. Elevators had very rancid odors - probably from carpeting that had spills. I had to reach the front desk to ask an important question about our bags and it was impossible due to the way calls are outsourced to another country that screens the calls. Dropped my calls 5 times and was never allowed to talk to someone at the desk directly. There was a lot of banging and construction that started early in the morning. Not a typical Hilton experience.