The first time, I had an experience where we weren’t checked in immediately, but only later. My friends and I had come from New York and waited until we were finally checked in. Also, no one warned us that cleaning was only done every other day. We stayed there for two nights, but no one changed our towels or removed the trash. After our adventures at Universal Studios, we had to shower with dirty
towels. At the front desk, the staff never once smiled at us or apologized when we asked for new towels. If you want to know, no one ever brought them to us. It was terrible!!!