The service is poor, after 10 o'clock in the evening, only one window is open for check-in, there is a long queue, and I have three children, and no one cares at all.
Jiong
Jiong,3 晚家庭旅行
Expedia真实住客点评
8/10 很好
2022 年 6 月 26 日
Location is good, room is clean. But I am not pleased with front desk while checking in. I booked hotel through Expedia,but front desk staff told me there wasn’t my reservation in hotel system, they made me wait almost half of an hour and told me it wasn’t their fault, finally I can check in after standing almost 30 minutes in front desk. They make me so upset and nervous because they told me they couldn’t find my reservation in their system!
jiaju
jiaju,10 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 5 月 12 日
Iago
Iago,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 11 日
真实旅客
2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 5 月 10 日
We were very disappointed that they had no amenities. No mini fridge. No coffee pot or even complimentary coffee down stairs. The hair dryer was terrible. I will say the beds were comfortable. They said we could get a microwave, but for an extra charge.
Definitely not worth the price for what we got with our room. I realized what you're really paying for is the hotel name and location . I've been in smaller hotel chains that were much better.
Patricia
Patricia,3 晚结伴旅行
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 10 日
Lee
Lee,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 10 日
Graduation Stay
The hotel was nice, but is in need of an update. The headboards were peeling, furniture in need of repair, wallpaper peeling off, and vents in need of cleaning. The only good thing was the beds were decent since we were only there to sleep.
Asha
Asha,2 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 5 月 10 日
Bye-bye Hilton
This Hilton is needing a fresh update! The air was humid and made bedding moist. Stayed three nights and first room cleaning only towels were changed—the bed was left unmaid and nothing else was as tidy. Bar drinks were terrible. Won’t stay again. Too many other great hotels in the city!
Jennifer
Jennifer,3 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 5 月 9 日
Don't expect to get any sleep
Room 1519 was AWFUL. It was right across from a housekeeping central room, and they were loading and moving housekeeping carts all night long right outside my room. It didn't help there is 1 inch gap under the door to the hallway. I called downstairs at 1am asking them if this was standard. They said they would send security! I informed them it was their own staff making all the noise, but they sent security anyway. But they continued to bang carts around until 3am. Then at 7am, they started again. But at that time, there were about 10 housekeeping staff talking and laughing very loudly right outside my room. This room should not be rented out! No one should pay this crazy amount of money to try to sleep in the middle of housekeeping operations at all hours of the night.
The room also had no fridge. It has an open space for one, but it was missing.
真实旅客
2 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 4 日
Tommy
Tommy,2 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 5 月 4 日
No breakfast except buffet
Very disappointed that a hotel in New York with a breakfast restaurant offers only a buffet.
I eat eggs every day for breakfast, a simple breakfast. Have no need for all the extras. Ridiculous that a full service restaurant set up in NYC does not offer that. Another millennial decision, I'm sure. So dumb.
Mark
Mark,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 5 月 4 日
Hotel barulhento, instalações antiquadas, quarto sem vista, ar condicionado barulhento (tive que desligar). Tela de TV grande com boa oferta de canais. Banheiro muito pequeno.
carlos alberto
carlos alberto,4 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 2 日
Rachelle
Rachelle,2 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 4 月 30 日
We had no air conditioning in our room, next day we phoned for this to be fixed. We were out all day back after dinner and still not fixed.