They didn’t arranged my room on time, I waited in the lobby for around an hour. So they offered me free breakfast for the next morning. Both my room and the swimming pool was clean, the bathroom was really nice. All the staffs were very kind, if they didn’t put the hairdryer inside the room, feel free to ask.
The breakfast was great and delicious, they provided many different foods for customers to choose.
YI-FEI
YI-FEI,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 24 日
Best service and hospitality in my life
I would like to extend my heartfelt thanks for the warm hospitality I received at Mercure Hotel.
In particular, I wish to express my sincere appreciation to Miss Suci for her professionalism and the truly delightful kindness she showed me. It made all the difference.
As I often travel to Jakarta and Indonesia for business, I will certainly make a point of returning to your hotel in the future.
With warmest regards,
Thank you to Farhid for giving me a quiet room (even though you can still hear the prayer at night...), but thanks anyway.
Langelo
Langelo,3 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 15 日
WONHWAN
WONHWAN,4 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 13 日
TAEYOUNG
TAEYOUNG,5 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 2 日
I have been staying at this hotel multiple times. Everything is good as usual.
Sue Phay
Sue Phay,1 晚商务旅行
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 1 日
真实旅客
3 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 2 月 25 日
banyak kekurangannya
Shower di kamar mandi kurang panas airnya. sabunnya kayak udah dicampur sama air. bidet di toiletnya airnya bocor.
真实旅客
2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 24 日
Judi
Judi,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 24 日
Mecure Hotel business trip
Clean and quiet hotel
Good spread of breakfast
Roy
Roy,2 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 2 月 16 日
The smell of the room was awful. Then the hotel treated it with ozone, which was also not comfortable for health.
The cause of the smell seemed previous customer's detergent. It was still disappointing that housekeeping didn't consider it as a problem and accept customers in that condition.
The customer service was quick enough. After I claimed, they immediately reached to me and bring solution with ozone treatment. I am happy with the attitude.
However the smell was too strong and I could still feel the chemical smell. The ozone treatment seemed not working enough and not good for health. In the end, my stay was not comfo
NAOHIRO
NAOHIRO,4 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 13 日
만족
방이 깨끗하고, 전망이 좋습니다. 직원들이 친절합니다.
真实旅客
5 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 2 月 12 日
NAOHIRO
NAOHIRO,6 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 12 日
SHIN HA
SHIN HA,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 8 日
Week End
Liburan di down town kota Jakarta
真实旅客
1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 2 月 7 日
Business trip stay
A very clean and quiet hotel with a spread of variations for the breakfast. My choice whenever I come to JKT