This stay was completely unacceptable and a major decline from our visit two years ago. We booked two Executive King rooms, both of which failed basic hygiene and comfort standards. The bathrooms smelled like public restrooms, and we found a used, wet towel folded in the bathroom. The TV was blaring on entry, which was alarming and showed poor room checks.
There was no phone or contact information in the room to reach reception, forcing us to go downstairs ourselves. Staff showed no apology, urgency, or effort to fix the issues. The centrally controlled heating made the room unbearably hot, the fans were dirty, and the night was extremely uncomfortable—especially when planning to wake early for Amrit Vela.
Breakfast timings on the website did not match what was followed at the hotel, and we were questioned for not calling from the room despite no contact option being provided. Overall, this reflects serious lapses in hygiene, maintenance, communication, and guest care. Not recommended.