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Kempinski Hotel Hangzhou

5.0 star property
Luxury Hangzhou hotel with full-service spa, connected to a shopping center

Choose dates to view prices

In Hangzhou's vibrant heart, Kempinski Hotel Hangzhou offers a serene oasis with a rooftop terrace, lush garden and rejuvenating spa. Unwind in the sun by the pool or indulge in local flavors at one of three on-site restaurants.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Spa
  • Free parking
  • Free WiFi
  • Restaurant
  • Connecting rooms available

Main amenities (12)

  • Daily housekeeping
  • 3 restaurants and 2 bars/lounges
  • Full-service spa
  • Indoor pool
  • Rooftop terrace
  • Breakfast available
  • Health club
  • Sauna
  • Steam room
  • 24-hour room service
  • Coffee shop/cafe
  • Massage/treatment rooms

Feel at home (6)

  • Connecting/adjoining rooms available
  • Separate bathtub and shower
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
The current price is CNY850
CNY991 total
includes taxes & fees
May 5 - May 6

Why we love this property

Soothing spa escape
The hotel's spa provides daily massages and body wraps in couples' rooms. A steam room, sauna, and garden complete the wellness experience.
Luxury above and beyond
This hotel elevates relaxation with a vibrant garden-view restaurant and rooftop terrace. Luxury awaits at every corner of this verdant escape.
Epicurean journey
Chinese cuisine and garden views entice at three restaurants. A cafe and two bars enhance the epicurean journey. Morning buffet breakfast delights.

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Deluxe Room, 1 King Bed (Executive King Room)

Deluxe Room, 1 King Bed (Executive King Room) | 1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room, 1 King Bed (Executive King Room)

  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds, River View (Executive Twin Room)

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room, 2 Twin Beds, River View (Executive Twin Room)

  • River view
  • 46 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Suite, 1 King Bed, City View (Junior Suite)

Suite, 1 King Bed, City View (Junior Suite) | 1 bedroom, premium bedding, minibar, in-room safe

Suite, 1 King Bed, City View (Junior Suite)

  • City view
  • 53 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, River View (Grand Canal View King Room)

1 bedroom, premium bedding, minibar, in-room safe

Superior Room, 1 King Bed, River View (Grand Canal View King Room)

10.0 out of 10
Exceptional
(1 review)
  • River view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, City View (Deluxe King Room)

1 bedroom, premium bedding, minibar, in-room safe

Standard Room, 1 King Bed, City View (Deluxe King Room)

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Twin Beds, City View (Deluxe Twin Room)

1 bedroom, premium bedding, minibar, in-room safe

Standard Room, 2 Twin Beds, City View (Deluxe Twin Room)

  • City view
  • 46 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Executive Suite, 1 King Bed (Executive Suite)

Executive Suite, 1 King Bed (Executive Suite) | 1 bedroom, premium bedding, minibar, in-room safe

Executive Suite, 1 King Bed (Executive Suite)

  • 89 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Suite, 1 King Bed (Superior Suite)

1 bedroom, premium bedding, minibar, in-room safe

Standard Suite, 1 King Bed (Superior Suite)

  • 80 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Suite, 1 King Bed (Deluxe Suite)

1 bedroom, premium bedding, minibar, in-room safe

Standard Suite, 1 King Bed (Deluxe Suite)

  • 61 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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CNY1,119 total
includes taxes & fees
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About the neighborhood

Map
No. 66, Lishui Road, Gongshu District, Hangzhou, Zhejiang, 310015

What's nearby

  • Westlake Culture Plaza - 5 min drive - 5.1 km
  • Hangzhou Peace International Convention and Exhibition Center - 5 min drive - 5.4 km
  • Zhejiang University Yuquan Campus - 6 min drive - 4.9 km
  • Hangzhou China Silk Town - 6 min drive - 6.1 km
  • Xixi National Wetland Park - 8 min drive - 7.2 km

Getting around

  • Hangzhou (HGH-Xiaoshan Intl.) - 45 min drive
  • Yuhang Railway Station - 18 min drive
  • Hangzhou Yuhang Station - 18 min drive
  • East Railway Station (East Square) Station - 19 min drive
  • Xiangji Temple Station - 6 min walk
  • Daguan Station - 10 min walk
  • East Gongcheng Bridge Station - 23 min walk

Restaurants

  • ‪江南驛 - ‬9 min walk
  • ‪Green Tea Restaurant 绿茶餐厅 - ‬3 min walk
  • ‪天伦里 - ‬8 min walk
  • ‪蓝蛙 - ‬6 min walk
  • ‪杭一末 - ‬6 min walk

About this property

Kempinski Hotel Hangzhou

Featuring a rooftop terrace, Kempinski Hotel Hangzhou puts you within a 10-minute drive of Hangzhou Botanical Garden and Xixi National Wetland Park. Guests can grab a bite to eat at one of the 3 restaurants and visit the spa to be pampered with deep-tissue massages, body wraps, or facials. Other highlights at this luxurious hotel include 2 bars/lounges, an indoor pool, and a health club. Public transportation is just a short walk: Xiangji Temple Station is 6 minutes and Daguan Station is 10 minutes.

At a glance

DONE

Hotel size

    • 326 rooms
DONE

Arriving/Leaving

    • Check-in start time: 2:00 PM; Check-in end time: anytime
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Wheelchair-accessible parking on site
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 7:00 AM–10:00 AM on weekdays and 7:00 AM–10:30 AM on weekends
  • 3 restaurants
  • 2 bars/lounges
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

Working away

  • 24-hour business center
  • Meeting rooms
  • Conference space (21528 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Pool loungers
  • Pool umbrellas

Facilities

  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Health club
  • An indoor pool
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Banquet hall

Accessibility

  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Well-lit path to entrance

Room amenities

Be entertained

  • 50-inch flat-screen TV

Home comfort

  • Air conditioning
  • Minibar
  • Bathrobes and slippers
  • Children's slippers
  • Window screens

Sleep well

  • Pillow menu
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding

Freshen up

  • Separate bathtub and shower
  • Rainfall showerhead
  • Designer toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water
  • Reusable coffee/tea filters

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • LED light bulbs
  • Recycling

Special features

Spa

Kempinski The Spa has 5 treatment rooms including rooms for couples. Services include deep-tissue massages, sports massages, facials, and body wraps. The spa is open daily.

Dining

Morph Rooftop Bar - This rooftop bar overlooks the garden.
Zi Chen - Overlooking the garden, this restaurant specializes in Chinese cuisine and serves lunch and dinner. Open daily.
Freida - This restaurant specializes in German cuisine and serves lunch, dinner, and light fare. Open daily.
Berthold Delikatessen - This delicatessen serves light fare only. Open daily.
Kitchen at K - Overlooking the garden, this restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately CNY 186.56 for adults and CNY 93.28 for children

Pool, spa, & gym (if applicable)

  • Pool access available from 6:00 AM to 10:00 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a fire extinguisher on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International

Also known as

Kempinski Hangzhou
Hotel Kempinski Hotel Hangzhou Hangzhou
Hangzhou Kempinski Hotel Hangzhou Hotel
Hotel Kempinski Hotel Hangzhou
Kempinski Hotel Hangzhou Hangzhou
Kempinski Hotel
Kempinski
Kempinski Hotel Hangzhou Hotel
Kempinski Hotel Hangzhou Hangzhou
Kempinski Hotel Hangzhou Hotel Hangzhou

Frequently asked questions

Does Kempinski Hotel Hangzhou offer free cancellation for a full refund?

Yes, Kempinski Hotel Hangzhou does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Kempinski Hotel Hangzhou?

Yes, there's an indoor pool. Guests have pool access from 6:00 AM to 10:00 PM.

Are pets allowed at Kempinski Hotel Hangzhou?

Sorry, pets aren't allowed.

Is parking offered on site at Kempinski Hotel Hangzhou?

Yes, there's free self parking.

What are the check-in and check-out times at Kempinski Hotel Hangzhou?

Check-in start time: 2:00 PM; Check-in end time: anytime. Check-out time is noon.

What is there to do at Kempinski Hotel Hangzhou and nearby?

Kempinski Hotel Hangzhou has 2 bars, a spa, and an indoor pool, as well as a steam room and a garden.

Are there restaurants at or near Kempinski Hotel Hangzhou?

Yes, there are 3 onsite restaurants, featuring alfresco dining, Chinese cuisine, and garden views.

What's the area around Kempinski Hotel Hangzhou like?

Kempinski Hotel Hangzhou is in Gongshu, a short 6-minute walk from Xiangji Temple Station.

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Reviews

Kempinski Hotel Hangzhou Reviews

9.4

Exceptional

9.6

Cleanliness

8.0

Location

9.6

Staff & service

9.4

Property conditions & facilities

Reviews

Verified

10/10 Exceptional

Lovely room with super soft bathrobes and we liked so much we have bought one for home. Staffs were helpful and efficient and they kindly extended our check out time to take into account our late flight. The hotel is just by the side of the Grand Canal with a shopping center, plenty restaurants literally outside and metro was a short walk away. Brilliant stay and can’t fault it at all.
Cathy, 5-night trip
Verified

10/10 Exceptional

Amazing healthy selection of breakfast and there's a tea bar with a wide variety of local teas. Room had a beautiful canal view, spacious and modern amenities. The gym was very well equipped and that is a plus point.
Abbey, 2-night trip
Verified

10/10 Exceptional

Great place to stay. Great location too. Will revisit if I travel to Hangzhou
Ching Yieng, 5-night trip
Verified

8/10 Very good

Nice hotel near grand canal
Shane, 1-night trip
Verified

10/10 Exceptional

Classy business style hotel
LIN, 5-night trip
Verified

10/10 Exceptional

Wonderful hotel everything in top notch condition brand new highly recommend. Bellboy Yann was very helpful and friendly
Enkhzul, 1-night trip
Verified

10/10 Exceptional

Great Location as it is next to the shopping center. The canal can be seen from the room. The big windows make the room bright and pleasant.
HUAZHI, 3-night trip
Verified

8/10 Very good

Overall decoration is chic and room is spacious, with view of the canal, staff is helpful, buffet breadfast is great! The disadvantage is not all the facilities available, e.g. swimming pool
3-night trip
Verified

8/10 Very good

Hangzhou Kempinski Hotel Concierge Yann

3 days stayed in this hotel. Concierge Mr Yann who helps me booked train ticket since I am a foreigner. Yann is very helpful. He helps me buy train ticket, reminding me to be on time before train departure and ensure I arrive safely and without any issue. He really care about his hotel guest. I really impress with his attitude and service. Will recommend this hotel
LEE, 2-night trip
Verified

8/10 Very good

There was one night where people were smoking in a non smoking room accross from my room
Linda, 3-night trip
Verified

10/10 Exceptional

很好
Yu Wai, 3-night trip
Verified

10/10 Exceptional

服務良好，細心
shuk ching, 1-night trip
Verified

10/10 Exceptional

房間舒適，有氣派！服務亦不錯，唯獨是沒有機械人送餐服務及電視不是智能，略為差一點
shuk ching, 3-night trip
Verified

10/10 Exceptional

Flinke ansatte, nydelig rom

Flott standard på rom og generelt god beliggenhet i Hangzhou. God hjelp på både kinesisk og engelsk.
Stine, 1-night trip
Verified

10/10 Exceptional

酒店內設施，房間和酒店服務員都十分好。還有周邊的環境也有得多餐廳和步行區，總體來說非常舒適。
Kim Chun, 1-night trip
Verified

8/10 Very good

Food, gym, pool are highlights here

Hotel feels new and clean. Gym, pool, and food definite highlights. Buffet, German, Chinese restaurants all worth it. Rooms are ok. Executive Suite is large but lacks detail and warmth. Regular king room has a strange layout with the bathroom sink and mirror in the entranceway. All in all a decent and relaxing stay at this property.
Christopher, 5-night trip
Verified

10/10 Exceptional

挺不错的，服务态度也很好，下次来还会定
Ming, 2-night trip
Verified

10/10 Exceptional

Great hotel.

Wonderful hotel. Friendly staff, great facilities like a great German cafe and restaurant, pretty nice afternoon tea (setting and service is great, but food quality could be slightly better), and great pool and huge jacuzzi (but a swimming hat is non negotiable). Location isn't great for west lake but if you know how to order taxis and avoid rush hour it's fine to get around. Some nice restaurants in the next door shopping mall like a Vietnamese and there's a blue frog too. The breakfast buffet was wide ranging and pretty good, but the quality of most things wasnt up to true 5 star level. I personally found the bed too hard, but after mentioning this they put a second mattress topper on it and I was fine after that. A final negative is there is a bit of a dodgy smell from the toilet. But the electronic bidet somewhat makes up for that! Overall I'd recommend this place though and would return.
ben, 1-night trip
Verified

10/10 Exceptional

Brand new hotel with very tasteful decoration. Staff are friendly but some definitely require more training. As the hotel is new and probably so as the staff, given them more time, they should be great. Room is comfortable with camel view; however, the design of it is probably only for couple as the bath tub is right in the center of the room with no partition. The shopping mall is right next to hotel, so if you don’t want hotel food, there are plenty of choices. The room service food; however, is below standard. Definitely need great imporovement in this area.
Bedroom
Lobby
Lobby
Suk Ling, 2-night trip
Verified

6/10 Good

Feedback

第一次來杭州家庭旅遊，因之前入住泰國Kempinski感覺後好，得知杭州Kempinski剛開業不久，特意來住幾天試試。 酒店大堂精致，但較小。Check-in時前台服務員表情很木納，沒有笑容。 房間潔淨，但浴缸設在大床隔壁，設計不方便住客使用，因每次用後房間地板會很濕。 大堂吧設計優美，但有些地板看起來已很陳舊，不像只開業一個多月的酒店。 早餐不錯，很多選擇。感覺自助晚餐應該也不錯(因已安排很程，這次沒品嘗) 。 泳池是最好的一環，但住客要穿過餐廳才能去到，不方便。 因酒店位置在滴滴上有誤差，每次用滴滴叫車都要找hotel concierge幫忙。 前台服務是比較差的一環，希望只是個別員工問題。在此感謝前廳部經理處理。 整體感覺，酒店不錯，但服務上個別員工有待改進。
4-night trip
Verified

8/10 Very good

Cheung yiu, 1-night trip
Verified

10/10 Exceptional

HOI YING, 3-night trip
Verified

10/10 Exceptional

Dani, 3-night trip
Verified

10/10 Exceptional

Man Ching, 2-night trip
Verified

10/10 Exceptional

Hui Tong, 1-night trip