The smell in the room is very bad, the sanitation is not clean, the kitchen is very old, the swimming pool is not available, the attitude of the staff is very bad, and the overall feeling is very unhappy
Sammy
Sammy,5 晚行程
Expedia真实住客点评
8/10 很好
2023 年 6 月 8 日
Weiguang
Weiguang,4 晚行程
Expedia真实住客点评
4/10 尚可
2025 年 6 月 20 日
A trip to forget. Out sourcing doesnt pay.
I have stayed various times at Marco Polo and never had a bad experience. This time around it was a real nightmere as my family and I travelled for a wedding and tecnically I almost missed it because of the bad judgement of the valet parking group.
I came to the lobby to request for my car to be brought and the response was less than welcoming as I was told that since I didnt reqiest the car via the phone it would take from 20 to 30 to get it.
I explained the situation that I need it rigjt away as I had to be at the court house to sign as a witness to the wedding. The valet service told me that it wasnt their problem and that they would get to me when it was my turn.
As a result my cousins had to ask the judge to delay the ceremony and I had to end up paying a penalty for the delay.
Also the following day I requested towels to my room and it took four calls and me having to go to the reception to pick them up.
When I got home upon looking at my bill I noticed that I was billed for 3 extra night of valet parking and local taxes.
Eduardo
Eduardo,4 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 13 日
Nice start to our cruise vacation.
Nicole
Nicole,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 12 日
Beautiful view quality service
Always a pleasant experience, very nice front desk staff and valet workers
Kevin
Kevin,5 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 8 日
Good pet friendly hotel with pool, next to the beach and close to Aventura mall
Carolina
Carolina,5 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 6 月 3 日
Totally run down hotel. Bathroom was so unsanitary. Bedding was unsanitary and stained , yellow in color.
Never again
Dennis
Dennis,5 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 5 月 31 日
El hotel queda muy bien ubicado, fueron amables y la habitación tenía lo indispensable. Si encontramos un poco sucio la habitación.
Karen
Karen,2 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 27 日
Leisha
Leisha,3 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 26 日
michel
michel,2 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 5 月 26 日
Mala experiencia
Le falta mantenimiento al hotel y fumigación. Dejamos encargadas las maletas mientras salía nuestro vuelo y nos la entregaron con cucarachas. El personal de limpieza no es amable.
Laura
Laura,1 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 5 月 25 日
La habitación se demoró en estar lista más de 40 m
Zady
Zady,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 5 月 25 日
Never Again
Let me start with the one positive. There is a fantastic Italian pizza joint in the Lower Level (LL) with the kindest staff and excellent food. Arrival is chaotic due to the valet parking, and their limited instructions. This began a repeated issue with language, apparently if you don’t speak Spanish it’s going to be a problem. We often had to give up on what we needed because staff could not understand us. Our room remodel seemed to be incomplete. Fellow travelers had toiletries dispensers and toilette paper holder. Our room did not have these items. Pools closed earlier than we would have expected for a Friday and Saturday night. Finally security will harass you, in Spanish, if you are eating food that was not purchased at their pool bar. Area felt safe and clean, but we will not stay here again.
真实旅客
2 晚结伴旅行
Hotels.com真实住客点评
2/10 很差
2025 年 5 月 24 日
Paid extra for the partial ocean view room. The room I received had Zero view. I took pictures and went right bact to
Brian
Brian,2 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 23 日
perfect hotel!
excellent location staff was great!
Angel
Angel,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 23 日
Happy
Nice place, pool was perfect temperature!
Matt
Matt,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 5 月 20 日
there were no restaurants in the hotel.
The help was not very happy to see guests.
christine
christine,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 13 日
Cathy
Cathy,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 13 日
Cuando llegue a la habitación no tenían suficiente toallas y luego en el área de la piscina tampoco tenían toallas. En el área de la piscina no tenían suficiente sombrillas y luego al otro día ,no había ninguna sombrilla ,el sol me quemaba demasiado ;pienso deberían tener las sombrillas disponibles para quien las necesite; otro detalle los de seguridad se referían a las personas con un tono que parecía agresivo y en un tono de voz elevado ,que tal parece estuviesen cometiendo delitos los huéspedes ;he ido a muchos hoteles y nunca vi nada igual a lo que presencié en este hotel
Kenia
Kenia,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 12 日
nicolas
nicolas,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 12 日
Beautiful weekend gateway, beachfront room and great price
真实旅客
1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 12 日
Sarah
Sarah,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 5 月 7 日
Marco Polo Resort at Sunny Isles beach
We arrived and stayed for one night, unfortunately our room was a bad experience. It was right behind the elevator on the first floor with a horrible view and the elevator noises kept us awake all night. When I asked front desk to change our room they were rude about it and said there was nothing they could do. There was also no amenities and drinks were extremely overpriced.