The customer service has turned out to be horrible. There was a mix up in the dates for the reservation. It was off by one day and needed to be modified. I did not cancel my stay a modification was made for the dates. So I am being charged $369.24 cancellation for the stay even though I didn’t cancel. I was advised the modification could be made when I called and would not be charged a cancelation fee. I am at a complete loss, there is zero understanding, empathy for the situation.
真实旅客
1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 19 日
Jonathan
Jonathan,2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 2 月 16 日
Lacy
Lacy,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 2 月 16 日
Good stay
Nice hotel, lots of amenities on lobby and surrounding area. Beds a little former than I like. Rooms clean and easy to get around hotel and conference area.