In the heart of Aalborg, Helnan Phønix Hotel offers a sophisticated retreat. Relax on the charming terrace, stay active in the gym, or connect with colleagues in conference space. With helpful staff and convenient amenities like luggage storage and coffee/tea in the lobby.
Located near a train station, Helnan Phønix Hotel is a great choice for a stay in Aalborg. Guests can enjoy the fitness center, and buffet breakfast is available daily. Fellow travelers love the helpful staff.
At a glance
DONE
Hotel size
224 rooms
Arranged over 5 floors
DONE
Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18
Check-out time is 11 AM
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Special check-in instructions
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
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Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
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Pets
Pets not allowed
Service animals welcome
WIFI
Internet
Free WiFi in public areas
Free WiFi in rooms
LOCAL_PARKING
Parking
Uncovered onsite self parking (DKK 100 per day)
Onsite parking limited
DONE
Other information
Smoke-free property
Property amenities
Food and drink
Buffet breakfast (surcharge) 6:30 AM–9:30 AM on weekdays and 7:00 AM–10:00 AM on weekends
Coffee/tea in a common area
Room service (limited hours)
Water dispenser
What to do
Golfing nearby
Working away
Meeting rooms
Conference space
Services
24-hour front desk
Tour/ticket assistance
Luggage storage
Multilingual staff
Facilities
3 buildings/towers
Terrace
Television in common areas
Fitness center
Banquet hall
Accessibility
Elevator
Room amenities
Be entertained
Television
Cable TV channels
Home comfort
Heating
Sleep well
Hypo-allergenic bedding
Bed sheets provided
Freshen up
Private bathroom
Bathtub or shower
Hair dryer
Towels
Stay connected
Desk
Free WiFi
Phone
More
Housekeeping (on request)
Connecting/adjoining rooms available
Guidebooks/recommendations
Fees & policies
Optional extras
Buffet breakfast is offered for an extra charge of approximately DKK 150 for adults and DKK 150 for children
Credit card charges are subject to an extra charge
Children & extra beds
Cribs/infant beds are available for DKK 100.0 per day
Rollaway beds are available for DKK 300.0 per day
Parking
Uncovered self parking costs DKK 100 per day
Policies
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Noise-free guestrooms cannot be guaranteed.
Guests can rest easy knowing there's a smoke detector and a security system on site.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, Eurocard
National rating
Hotelstars Union assigns an official star rating for properties in Denmark. This property is rated 4 stars.
Also known as
Helnan Phoenix
Helnan Phoenix Aalborg
Helnan Phoenix Hotel
Helnan Phoenix Hotel Aalborg
Phønix Hotel Aalborg
Phønix Aalborg
Phønix
Helnan Phønix Hotel Aalborg
Helnan Phønix Aalborg
Helnan Phønix
Helnan Phønix Hotel Hotel
Helnan Phønix Hotel Aalborg
Helnan Phønix Hotel Hotel Aalborg
Frequently asked questions
Does Helnan Phønix Hotel offer free cancellation for a full refund?
Yes, Helnan Phønix Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Helnan Phønix Hotel?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Helnan Phønix Hotel?
Yes. Self parking costs DKK 100 per day. Parking spots may be limited.
What are the check-in and check-out times at Helnan Phønix Hotel?
Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is 11 AM.
What is there to do at Helnan Phønix Hotel and nearby?
Maintain your daily exercise routine at the gym.
What's the area around Helnan Phønix Hotel like?
Helnan Phønix Hotel is in Aalborg Centrum, a short 9-minute walk from Aalborg Station and 3 minutes' walk from Aalborg Monastery.
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Helnan Phønix Hotel Reviews
Reviews
8.4
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
8.2/10
Cleanliness
8.6/10
Staff & service
7.8/10
Amenities
7.4/10
Property conditions & facilities
7.8/10
Eco-friendliness
Popular mentions
Room
Breakfast
Location
Service staff
Parking
Cities
Bathroom
Water
Shower
What guests liked
Breakfast was consistently good with a great selection and variety. (17 reviews)
From real guest reviews summarized by AI.
Reviews
10/10 Exceptional
Sep 21, 2025
Perfekt beliggenhed i gåafstand til mange seværdigheder, fint rent værelse og rigtig god morgenmadsbuffet
Anja
Anja, 1-night trip
8/10 Very good
Sep 20, 2025
Centralt hotel i Aalborg
Hyggeligt gammelt byhotel, stort værelse og god værdi for pengene
Jane
Jane, 1-night trip
8/10 Very good
Aug 7, 2025
Lækker morgenmad
God beliggenhed, ok værelser - meget lækker morgenmad
Annette
Annette, 2-night trip
8/10 Very good
Aug 11, 2025
Rigtig fint hotel - tæt på det hele.
Sally
Sally, 1-night trip
6/10 Good
Aug 31, 2025
Træt og slidt hotel dog med central placering og god morgenmad.
Jan Ingmar
Jan Ingmar, 2-night trip
10/10 Exceptional
Sep 6, 2025
Easy to check in and check out. Really nice room with comfy bed. Deliciouos breakfast
Carina
Carina, 1-night trip
8/10 Very good
Sep 26, 2025
Centralt beliggende i Ålborg
Jens
Jens, 1-night trip
8/10 Very good
Aug 29, 2025
Trevlig personal, tack för ölen vid ankomst.
Mats
Mats, 1-night trip
8/10 Very good
Jul 29, 2025
Excellent bed and improved quality of breakfast buffet
Vibeke
Vibeke, 1-night trip
8/10 Very good
Aug 2, 2025
Fine hotel
Fine hotel in the center of Aalborg, recommended.
christian
christian, 1-night trip
8/10 Very good
Aug 10, 2025
Godt hotel med central beliggenhed.
Centralt beliggende i gåafstand til mange spisesteder.
Dejligt rummeligt værelse med en god seng og sengetøj
Alex
Alex, 1-night trip
8/10 Very good
Aug 31, 2025
Dejligt sted og god central beliggenhed. Der var ikke til at få plads til at spise morgenmad, der manglede afrydningspersonale, så vi sad ude i receptionen og spiste morgenmad
Sten
Sten, 1-night trip
8/10 Very good
Aug 25, 2025
Points forts de l'hôtel : bien situé en centre ville, calme et petit déjeuner +++
Points à améliorer : confort (très chaud dans la chambre alors qu'il faisait 15 degrés dehors), état désuet de l'hôtel qui mériterait une grosse rénovation
guillaume
guillaume, 1-night trip
8/10 Very good
Sep 27, 2025
.
Hanne Sadolin
Hanne Sadolin, 1-night trip
8/10 Very good
Aug 18, 2025
god oplevelse
god oplevelse
alt var i orden på værelse og god morgenmad, personale behjælpsomme,
lidt træls med parkering, men personalet hjalp med at finde en løsning
Ingrid
Ingrid, 2-night trip
8/10 Very good
Jul 25, 2025
Par ophold
Meget centralt beliggende hotel. Lækker morgenmad med et meget varieret udvalg. Vi kunne godt have ønsket aircondition på værelset, da der var meget varmt.
John
John, 4-night trip
6/10 Good
Sep 26, 2025
Ok
Ulla
Ulla, 2-night trip
8/10 Very good
Jul 30, 2025
Riktigt bra city-hotell med utmärkt frukost.
Bra rum. Rent och snyggt. Saknade AC men en fläkt fanns.
Utmärkt frukost. Mycket centralt och bra läge.
Per
Per, 1-night trip
8/10 Very good
Aug 13, 2025
Sehr zentral.
Yilmaz
Yilmaz, 1-night trip
6/10 Good
Jul 13, 2025
Fin men slidt
Fint beliggenhed, slidt men super god morgenmad.
Dyr parkering.
Helle Faurschou
Helle Faurschou, 1-night trip
8/10 Very good
Aug 29, 2025
Parkering god service god
Flemming
Flemming, 1-night trip
6/10 Good
Aug 8, 2025
Morgenmaden og personalet var ikke særligt godt. Især personalet var sure og ubehøvlet.
Reception var søde og hjælpsomme
Verified traveler
1-night trip
8/10 Very good
Aug 11, 2025
Vi hade det bra, gott im resturanger i närheten. Ett litet minus ingen byte av handukar när vi stannade två nätter. Så ingen info om detta.
Maria
Maria, 2-night trip
8/10 Very good
Jul 30, 2025
Nice hotel, but needs an update
Really nice breakfast.
No air conditioning and our room was facing the street, meaning we had to keep the window open and there was a lot of traffic noise from the street keeping us awake during the night