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Serenity Hotel Boutique by Alsol

4.0 star property
Hotel with outdoor pool, near Mamitas Beach

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Photo gallery for Serenity Hotel Boutique by Alsol

Outdoor pool, open 8:00 AM to 7:00 PM, pool umbrellas, sun loungers - Serenity Hotel Boutique by Alsol (Playa del Carmen)
50-inch LCD TV with digital channels, TV, iPod dock - Serenity Hotel Boutique by Alsol (Playa del Carmen)
Exterior - Serenity Hotel Boutique by Alsol (Playa del Carmen)
Outdoor pool, open 8:00 AM to 7:00 PM, pool umbrellas, sun loungers - Serenity Hotel Boutique by Alsol (Playa del Carmen)
Balcony - Serenity Hotel Boutique by Alsol (Playa del Carmen)
Near the vibrant Quinta Avenida, Serenity Hotel Boutique offers an upscale retreat with a rooftop terrace and poolside bar. Relax by the outdoor swimming pool or indulge in delicious meals at the on-site restaurant. With helpful multilingual staff, luggage storage, and concierge services, this hotel is sure to provide a serene getaway.
VIP Access

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Airport transfer
  • Pet friendly
  • Parking available
  • Internet access
  • Restaurant

Main amenities (12)

  • Daily housekeeping
  • Near the beach
  • Restaurant and bar/lounge
  • Outdoor pool
  • Rooftop terrace
  • WiFi in the lobby
  • Beach club nearby
  • Valet parking
  • Self parking
  • Pool bar
  • Room service
  • Airport drop-off service

Feel at home (6)

  • Television
  • Terrace
  • Daily housekeeping
  • Laundry facilities
  • Blackout drapes/curtains
  • Elevator
The current price is CNY546
CNY681 total
includes taxes & fees
Jan 4 - Jan 5

Why we love this property

Culinary delights galore
This hotel tempts taste buds with a full breakfast, enticing restaurant fare, and evening cocktails at the bar. A culinary journey awaits.
Sleep like royalty
Premium bedding adorns every guestroom in this hotel. Guests can select from a pillow menu and enjoy total darkness with blackout drapes.

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Deluxe Suite

View from room

Deluxe Suite

9.6 out of 10
Exceptional
(12 reviews)

Highlights

Air conditioning
LCD TV
Pillow menu
Premium bedding
Fan
Blackout drapes/curtains
Private bathroom
Shower/tub combination
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Double Suite

Premium bedding, in-room safe, laptop workspace, blackout drapes

One Bedroom Double Suite

9.2 out of 10
Wonderful
(5 reviews)

Highlights

Separate sitting area
Air conditioning
Kitchen
Full-sized refrigerator/freezer
LCD TV
Pillow menu
Premium bedding
Fan
  • 40 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for One Bedroom Suite

One Bedroom Suite | Living area | 50-inch LCD TV with digital channels, TV, iPod dock

One Bedroom Suite

9.2 out of 10
Wonderful
(17 reviews)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Kitchen
Full-sized refrigerator/freezer
LCD TV
Pillow menu
Fan
  • 56 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for One Bedroom Corner Suite

Premium bedding, in-room safe, laptop workspace, blackout drapes

One Bedroom Corner Suite

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Kitchen
Full-sized refrigerator/freezer
LCD TV
Pillow menu
Fan
  • 64 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Sofa Bed

View all photos for Grand Junior Suite

50-inch LCD TV with digital channels, TV, iPod dock

Grand Junior Suite

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Kitchen
Full-sized refrigerator/freezer
LCD TV
Pillow menu
Fan
  • 77 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Sofa Bed

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About the neighborhood

Map
Avenida 10 con Avenida 40, Playa del Carmen, QROO, 77720

What's nearby

  • Mario Villanueva Stadium Madrid - 5 min walk - 0.4 km
  • Quinta Avenida - 5 min walk - 0.5 km
  • Mamitas Beach - 6 min walk - 0.6 km
  • Playa del Carmen Main Beach - 8 min walk - 0.7 km
  • Quinta Alegría Shopping Mall - 10 min walk - 0.9 km

Getting around

  • Cancun Intl. Airport (CUN) - 48 min drive
  • Cozumel Intl. Airport (CZM) - 12.3 miles/19.9 km
  • Airport drop-off service

Restaurants

  • ‪Ah Cacao Chocolate Café - ‬3 min walk
  • ‪Mariskinky - ‬2 min walk
  • ‪Colectivo Mexicano Cervecero - ‬2 min walk
  • ‪Tacos El Cuñao - ‬3 min walk
  • ‪De Local - ‬2 min walk

About this property

Serenity Hotel Boutique by Alsol

Serenity Hotel Boutique by Alsol features a rooftop terrace and puts you within a 10-minute walk of Playa del Carmen Main Beach and Mamitas Beach. The restaurant is the perfect spot for a bite to eat, and after having fun at the outdoor pool, you can unwind with a drink at the bar/lounge. A poolside bar, a snack bar/deli, and a terrace are other highlights. Fellow travelers say great things about the helpful staff and location.

At a glance

DONE

Hotel size

    • 30 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: midnight
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
    • Late check-out subject to availability
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • The front desk is open daily from 7:00 AM - 11:00 PM
    • Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
    • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
    • If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cribs (infant beds)
DONE

Pets

    • Pets allowed (dogs only, 1 total, up to 33 lbs per pet)*
    • Service animals welcome
    • Specific rooms only, restrictions apply*
    • Pets must be supervised
WIFI

Internet

    • WiFi in public areas*
    • WiFi (speed: 50+ Mbps) in rooms*
LOCAL_PARKING

Parking

    • Onsite self parking (USD 15 per night)
    • Onsite valet parking (USD 15 per night)
DONE

Transfers

    • Airport drop off on request(available 24 hours)*
DONE

Other information

    • Designated smoking areas (fines apply)

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Room service (limited hours)
  • Snack bar/deli

What to do

  • Beach club nearby (surcharge)
  • Beach nearby

Services

  • Front desk (limited hours)
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Pool loungers
  • Pool umbrellas

Facilities

  • Safe-deposit box at front desk
  • Rooftop terrace
  • Mosquito nets
  • An outdoor pool

Accessibility

  • Elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Accessible airport shuttle

Room amenities

Be entertained

  • 50-inch LCD TV
  • Digital TV channels

Home comfort

  • Air conditioning
  • Fan
  • Iron/ironing board
  • Window screens

Sleep well

  • Pillow menu
  • Blackout drapes/curtains
  • Premium bedding

Freshen up

  • Shower/tub combination
  • Free toiletries
  • Hair dryer (on request)
  • Towels
  • Toilet paper

Stay connected

  • Laptop-friendly workspace
  • WiFi (surcharge) (speed of 50+ Mbps)
  • Phone
  • Electrical adapters/chargers

Food and drink

  • Free bottled water
  • Paper towels

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Refundable deposits

  • Deposit: USD 100 per accommodation, per stay

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: USD 2.83 per accommodation, per night

Optional extras

  • WiFi is available in guestrooms for USD 5 per night (rates may vary)
  • WiFi is available in public areas for USD 5 per night (rates may vary)
  • Airport shuttle service is offered for an extra charge of USD 85 per vehicle. Maximum occupancy 4
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Airport shuttle service for children up to age 15 costs USD 10

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 20 per pet, per night

Parking

  • Self parking costs USD 15 per night
  • Valet parking costs USD 15 per night

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 7:00 PM

Policies

Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
Cashless transactions are available.

Also known as

Serenity Hotel Boutique
Serenity By Alsol Del Carmen
Serenity Hotel Boutique by Alsol Hotel
Serenity Hotel Boutique by Alsol Playa del Carmen
Serenity Hotel Boutique by Alsol Hotel Playa del Carmen

Frequently asked questions

Does Serenity Hotel Boutique by Alsol offer free cancellation for a full refund?

Yes, Serenity Hotel Boutique by Alsol does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Serenity Hotel Boutique by Alsol?

Yes, there's an outdoor pool. Guests have pool access from 8:00 AM to 7:00 PM.

Are pets allowed at Serenity Hotel Boutique by Alsol?

Yes, dogs are welcome, with a limit of 1 total and maximum weight of 33 lbs per pet. There's a charge of USD 20 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

Is parking offered on site at Serenity Hotel Boutique by Alsol?

Yes. Self parking costs USD 15 per night. Valet parking costs USD 15 per night.

Is airport shuttle service offered by Serenity Hotel Boutique by Alsol?

Yes, a shuttle from the hotel to the airport is available. The charge is USD 85 per vehicle.

What are the check-in and check-out times at Serenity Hotel Boutique by Alsol?

Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-out is available.

Is there an onsite casino at Serenity Hotel Boutique by Alsol?

No, this hotel doesn't have a casino, but Riviera Gran Casino (20-min walk) is nearby.

What is there to do at Serenity Hotel Boutique by Alsol and nearby?

Serenity Hotel Boutique by Alsol has an outdoor pool.

Are there restaurants at or near Serenity Hotel Boutique by Alsol?

Yes, there's an onsite restaurant.

What's the area around Serenity Hotel Boutique by Alsol like?

Serenity Hotel Boutique by Alsol is a short 7-minute walk from Playa del Carmen Main Beach and 6 minutes' walk from Mamitas Beach. The local area is walkable and popular for its beaches.

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Reviews

Serenity Hotel Boutique by Alsol Reviews

9.0

Wonderful

9.4

Cleanliness

8.6

Amenities

9.2

Staff & service

9.0

Eco-friendliness

9.2

Property conditions & facilities

What guests liked

  • The rooftop pool was a lovely and relaxing feature with great views and nice amenities. (12 reviews)
  • The property is close to the beach and offers convenient access to the beach and surrounding areas. (7 reviews)
  • Breakfast was delicious and freshly made to order, with a variety of tasty options available. (17 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Popular mentions

Service staff
Room
Location
Restaurant
Breakfast
Beach
Shower
Store
Food
Kitchen

Reviews

4/10 Fair

The main issue which was not communicated was that the front of hotel was undergoing major road construction.Being that i had a lot of luggage it was a big inconvenience,i had to walk 2 blocks to get a taxi .Along with the noise of jackhammers late into the night ,my stay was less than comfortable
Chad, 1-night trip

10/10 Exceptional

Great stay in Playa Del Carmen. This hotel was close to 5th Ave and quiet and comfortable. Would definitely stay again.
Andrew, 6-night trip

10/10 Exceptional

Everything was great we would stay there again
Mike, 3-night trip

10/10 Exceptional

Great place! Live every day we stay at this hotel.
Julia, 7-night trip

8/10 Very good

Nice place to stay
Tony, 1-night trip

10/10 Exceptional

Nice hotel with kitchen
Gloria, 1-night trip

10/10 Exceptional

Our stay at the hotel was wonderful, we slept well, the bed was extremely comfortable, our towels were changed every day, we were satisfied)
Anna, 7-night trip

8/10 Very good

We enjoyed our stay everyone is very nice and attentive
Esmeralda, 4-night trip

10/10 Exceptional

One block off main strip, this is a fabulous option.
Lisa, 2-night trip

10/10 Exceptional

Stopped for one night, very close to beach and town, loved it!
Ragheeba, 1-night trip

10/10 Exceptional

Excellent
Karen, 1-night trip

8/10 Very good

We only stayed one night but were happy with the place. It was clean, safe neighborhood, easy walk to shops & restaurants, & good value for the money.
Irene, 1-night trip

10/10 Exceptional

Excellent place
Francisco, 1-night trip

10/10 Exceptional

Beautiful rooms , and fantastic location.
Orlando, 4-night trip

10/10 Exceptional

Excellent hotel, clean, spacious, good location.
Carol, 5-night trip

10/10 Exceptional

The Waiters and Lupita at tge main desk were excellent
Mike, 3-night trip

10/10 Exceptional

excelent plac, very confortable and with a lot of space.
DIEGO ALBERTO, 2-night trip

10/10 Exceptional

Clean room, friendly staff, good breakfast and walking distance to the beach 🏖️
Jose, 2-night trip

8/10 Very good

Great location near shopping and restaurants. Roof top pool was fun and good pool bar. We arrived Friday where they had a roof top party from 8pm-1am which we didn’t go since we were exhausted but noise wasn’t bothering us. Only stayed for 1 night and it was a great experience.
Rosa, 1-night trip

10/10 Exceptional

Quiet, clean, comfortable, excellent service.

Quiet but close two blocks from 38th street, nicest street in all of Playa. Great friendly service. Very large and comfortable apartment. Looks like photos. Seven minute walk to beach.
Michael, 7-night trip

10/10 Exceptional

In excelente ubicación, very clean good continental breakfast
Sandra, 3-night trip

10/10 Exceptional

This was our second time staying here because our first was so pleasant. We loved the staff, large clean and quiet rooms. We find the location really convenient and still just enough removed from the loud areas of 5th Ave. We will continue to go back here again and again. No reason to look for a different hotel.
Charles, 5-night trip

10/10 Exceptional

Very clean and great location. Staff was superb and bed was comfy. we enjoyed afternoons in the pool before getting ready for dinner and a stroll on 5th. Negative- the generator needa to be vented. Fumes come up from the basement/parking garage. We wouod definitely stay here again!
Memory, 3-night trip

8/10 Very good

The service at the hotel restaurant was lovely.
Geanella, 6-night trip

10/10 Exceptional

It was very centrally located to everything that we needed.
Christopher Shaun, 15-night trip