4/10 Fair
May 2, 2025
I was asked what time I would like to check in, I requested 2pm the reply said I suggested 4pm! I asked to leave luggage at 1pm but no one got there until 2 and said check in is at 3 but they’re running late. Expedia has 2pm check in. They charge early check in fees but you don’t get anything if they’re late! I sat there over an hour and still no cleaners. I was told 2 of them would do the job so it’s quicker. There was only one guy! Apt. was rushed cleaned in about 1 hour and ready at 5:30. You have to take trash out yourself 2 blocks away! There was noise early morning from scaffolding construction and the patio was rearranged and dusty with rusty poles in the space. I notified them and they said construction is allowed and I couldn’t use the sitting area ( chose apt. for patio) next 5 days ! I mentioned the paint dust falling onto the bed from ceiling ( something the cleaner should tell them) and no response. But the next day I received several emails to collect a large package and put it in the apartment and to confirm after doing so. After complying I asked to check out at noon instead of 10 and was told NO! After booking a one week stay and the inconveniences I should have been compensated. All I got was meaningless apologies and thanks for understanding. I didn’t have a choice so I slept on the sofa because I have dust allergies and didn’t want to breathe in flaking paint at night. It felt like after they got the money they didn’t care. They could’ve check things out!
Dawn
Dawn, 7-night trip