Shower drain was clogged and air conditioning was not working properly.
Terrance
Terrance,2 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 6 日
More front desk staff please
Everything was great except for having to wait 10 minutes in line to check in. We were told ahead of time that we wouldn’t been able to check in earlier than the normal 4pm. That’s understandable. But when we arrived back at the hotel at 4pm, there was a long line to check in- at least 5 people were ahead of us. It wouldn’t have bothered me, but there were only 2 people at the front desk to check people in. If u mandate not checking in until a certain time for ALL guests, please have more than only 2 people working, so there wouldn’t be long lines. Thank u.
Matthew
Matthew,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 5 日
Josh
Josh,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 5 日
Itacir
Itacir,2 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 5 月 5 日
Very very noisy room
Negative: Our room was the noisiest room I've ever stayed in. There is a large busy road nearby and the door of the room has large gaps around it, meaning it is absolutely not soundproof, it's like sleeping outside. The room was in the west wind, which is motel-like (outside corridor). The other building might not have this issue.
Positive: clean. Free shuttle to Universal parks (make sure to book). Swimming pool
Helene
Helene,3 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 5 月 3 日
真实旅客
2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 2 日
Jessica
Jessica,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 1 日
Pretty cool for large pets and families
Thanks for being the one hotel that allows pets over 30lbs.I did enjoy my stay and the security of your property.Was very eye attracting on the landscaping too.Nice veiws. Thanks for having us.