I was put into a room next to a family and it had an attached door. When I went to make sure my side of the door was locked my “neighbor” accused me of knocking on the door very loudly and decided to threaten me.
I went to the front desk and asked to be moved as my “neighbor” followed me down there.
The staff put me on the other side of this person instead of somewhere else in this big empty hotel.
The lobby smells like cannabis and cigarettes, and there are loud, cursing children running around.
I did not even spend the night. I left and found a new hotel to stay up.
Good luck
I’m very thankful to Hotels.com for helping me handle this customer service nightmare.
Janeen
Janeen,1 晚行程
Hotels.com真实住客点评
8/10 很好
2026 年 4 月 20 日
Sean
Sean,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 4 月 5 日
Ilene
Ilene,1 晚行程
Hotels.com真实住客点评
2/10 很差
2026 年 3 月 28 日
You had people screaming in the hallways and smoking weed. The alarm went off at 1152pm it took 5 minutes for them to silence it Never again. It’s nor the hotel it’s the people that they allow to stay there
Elson
Elson,1 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2026 年 3 月 10 日
We didn't know if the stink bugs that littered the room floor were free, or if we took them we would be charged. So we left the dozen or so.that were on the floor alone.
Diego
Diego,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2026 年 2 月 24 日
The rooms are always clean when I check in. The staff is friendly and helpful. This location is very convenient to my job and the prices are wallet-friendly!
Nicole
Nicole,1 晚行程
Hotels.com真实住客点评
2/10 很差
2026 年 2 月 15 日
I’ve stayed at this hotel many times before when it was The Four Seasons and always had exceptional service so I expect nothing other than that. I noticed the name change but thought nothing of it. Besides I live in Newburgh. We stayed for Valentines. One night added later, I went to inform the front desk I was told they had to close out the first and open the second and charge a second deposit. We went back and forth, she called her manager Victoria who was very rude on the phone, I eventually just paid it. Customer service has went right out the window in this place. Later that evening I called for towels, from my cell phone cause they have no phones in the rooms. I was told by Jessica that she was with a customer and I needed to come to the front desk. I went out and as I expected, no customer and Jessica sitting legs crossed, at the front desk on her cell phone talking to her friend on speaker. She immediately gives me attitude because I was recording her and she goes on to say “You should have left when you had a chance”. Clearly referring to the morning incident that she was not present for. The rooms are poorly heated. Hot water is not hot. I was told it’s now privately owned by Victoria and it’s showing. Kids running through hallways. Weed smells. It’s becoming run down and turning into a hotel for our local DSS clients. Abandoned cars in rear parking area. Rude staff! Don’t book here if you looking for upscale customer service.
Cherie
Cherie,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 2 月 14 日
Willie
Willie,2 晚行程
Hotels.com真实住客点评
2/10 很差
2026 年 2 月 11 日
Stefanie
Stefanie,1 晚行程
Hotels.com真实住客点评
8/10 很好
2026 年 1 月 31 日
Willie
Willie,1 晚行程
Hotels.com真实住客点评
8/10 很好
2026 年 1 月 28 日
The room was clean and staff was very helpful and professional.
paul
paul,3 晚行程
Expedia真实住客点评
2/10 很差
2026 年 1 月 25 日
Not much to say about this will never stay here again.
allison
allison,1 晚行程
Expedia真实住客点评
6/10 好
2026 年 1 月 21 日
Cory
Cory,1 晚行程
Hotels.com真实住客点评
2/10 很差
2026 年 1 月 20 日
Patrick
Patrick,1 晚行程
Expedia真实住客点评
6/10 好
2026 年 1 月 12 日
Crossroads is on the decline
My family and I have had multiple stays at The Crossroads over the last 5 years. My most recent stay was less than desirable. I booked a room for a king size bed and the bed was closer to the size of a Full. The curtains were stained and it bathroom ceiling looked like they had moldy spots.
We used to love staying here but the facility appears to be in the decline
I can say I did get a good rate for the 2 nights and the service at the desk and from housekeeping was good.
Greg
Greg,2 晚家庭旅行
Expedia真实住客点评
2/10 很差
2026 年 1 月 7 日
frank
frank,1 晚行程
Hotels.com真实住客点评
2/10 很差
2026 年 1 月 7 日
Love
Love,1 晚行程
Expedia真实住客点评
10/10 绝佳
2026 年 1 月 5 日
All good
Theodore
Theodore,3 晚行程
Expedia真实住客点评
4/10 尚可
2026 年 1 月 4 日
frank
frank,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 31 日
Beds comfy. Clean and quiet.
Theodore
Theodore,1 晚浪漫旅行
Expedia真实住客点评
2/10 很差
2025 年 12 月 29 日
frank
frank,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 12 月 29 日
frank
frank,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 12 月 29 日
Mario
Mario,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 12 月 28 日
The place could use a handyman. But the beds were really comfortable and the staff was excellent and the location was good for our needs.