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温德姆旗下伊斯拉穆赫雷斯岛全包度假村

4.0 星住宿

Esplendor by Wyndham Isla Mujeres All Inclusive Resort

靠近女人岛西岸，坎昆角和尼祖克国家公园的全包海滨酒店，设有海滩酒吧

选择日期以查看价格

入住温德姆旗下伊斯拉穆赫雷斯岛全包度假村，您可以到海滩上享受海滩遮阳伞、海滩按摩和海滨饮品等设施服务，度过一段快乐时光，而且酒店距离女人岛西岸，坎昆角和尼祖克国家公园仅几步之遥。酒店的 2 个室外游泳池带给您无限欢乐；有兴趣的客人还可以去享受深层组织按摩。用餐选择包括 2 间餐厅，3 间酒吧/酒廊则是品尝冷饮的上佳之选。这家全包酒店拥有屋顶露台、池畔酒吧和健身俱乐部等其他特色服务设施。旅客对住宿的游泳池和员工赞不绝口。

点评

8.4/10
非常棒

热门服务设施

  • 游泳池
  • SPA
  • 免费停车
  • 免费 Wi-Fi
  • 餐厅
  • 空调

主要服务设施 (12)

  • 每日客房清洁服务
  • 位于海滩
  • 2 间餐厅和 3 间酒吧/酒廊
  • 2 个室外游泳池和3 个热水浴缸
  • 屋顶露台
  • 健身俱乐部
  • 遮阳伞
  • 海滩躺椅
  • 沙滩毛巾
  • 海滨酒吧
  • 池畔酒吧
  • 客房送餐服务

居家般享受 (6)

  • 儿童免费入住
  • 电视
  • 花园
  • 每日客房清洁服务
  • 咖啡机/沏茶壶
  • 遮光挂帘/窗帘
当前价格为 CNY1,802
总价 CNY2,209
包含税费
5 月 3 日 - 5 月 4 日

我们为什么喜欢这个住宿

沙滩上的幸福
这家酒店坐落在白色沙滩上，配有免费的遮阳伞和躺椅。海边按摩和海滩酒吧增强了海滨体验。
水疗和健康度假
这家宁静的酒店设有海滨按摩和热石理疗服务，让您放松身心。健身房、健康俱乐部和花园可让您全面恢复活力。
奢华睡眠休憩地
躺在配有埃及棉床单的高档床上用品上，安然入睡。遮光窗帘可确保您的隐私，而阵雨过后则提供浴袍。

客房选择

可用的客房筛选条件
显示 12 种房型中的 12 种

显示小型套房, 2 张双人床, 无烟房的所有照片

小型套房, 2 张双人床, 无烟房 | 埃及棉床单、高档床上用品、迷你吧、客房内保险箱

小型套房, 2 张双人床, 无烟房

  • 可容纳 4 人（按实际入住人数收费）
  • 2 张双人床

显示小型套房, 1 张特大床, 无烟房的所有照片

小型套房, 1 张特大床, 无烟房 | 埃及棉床单、高档床上用品、迷你吧、客房内保险箱

小型套房, 1 张特大床, 无烟房

10.0 分，满分 10 分
绝佳
(1 条点评)
  • 可容纳 2 人（按实际入住人数收费）
  • 1 张特大床

显示小型套房, 2 张双人床, 无烟房, 露台的所有照片

小型套房, 2 张双人床, 无烟房, 露台 | 埃及棉床单、高档床上用品、迷你吧、客房内保险箱

小型套房, 2 张双人床, 无烟房, 露台

  • 可容纳 4 人（按实际入住人数收费）
  • 2 张双人床

显示小型套房, 1 张特大床, 无烟房, 露台的所有照片

埃及棉床单、高档床上用品、迷你吧、客房内保险箱

小型套房, 1 张特大床, 无烟房, 露台

  • 可容纳 2 人（按实际入住人数收费）
  • 1 张特大床

显示小型套房, 2 张双人床, 无烟房, 阳台的所有照片

小型套房, 2 张双人床, 无烟房, 阳台 | 埃及棉床单、高档床上用品、迷你吧、客房内保险箱

小型套房, 2 张双人床, 无烟房, 阳台

  • 可容纳 4 人（按实际入住人数收费）
  • 2 张双人床

显示小型套房, 1 张特大床, 无烟房, 阳台的所有照片

小型套房, 1 张特大床, 无烟房, 阳台 | 埃及棉床单、高档床上用品、迷你吧、客房内保险箱

小型套房, 1 张特大床, 无烟房, 阳台

  • 可容纳 2 人（按实际入住人数收费）
  • 1 张特大床

显示华丽套房, 1 张特大床, 无烟房, 海洋景观的所有照片

华丽套房, 1 张特大床, 无烟房, 海洋景观 | 埃及棉床单、高档床上用品、迷你吧、客房内保险箱

华丽套房, 1 张特大床, 无烟房, 海洋景观

  • 可容纳 2 人（按实际入住人数收费）
  • 1 张特大床

显示别墅, 多张床, 露台, 海滨的所有照片

埃及棉床单、高档床上用品、迷你吧、客房内保险箱

别墅, 多张床, 露台, 海滨

  • 1 间卧室
  • 可容纳 6 人（按实际入住人数收费）
  • 1 张特大床和 2 张双人床

显示套房, 1 张特大床, 露台, 海洋景观的所有照片

客房服务设施

套房, 1 张特大床, 露台, 海洋景观

  • 可容纳 2 人（按实际入住人数收费）
  • 1 张特大床

显示小型套房, 2 张双人床, 阳台, 海洋景观 (Non-Smoking)的所有照片

埃及棉床单、高档床上用品、迷你吧、客房内保险箱

小型套房, 2 张双人床, 阳台, 海洋景观 (Non-Smoking)

10.0 分，满分 10 分
绝佳
(1 条点评)
  • 可容纳 2 人（按实际入住人数收费）
  • 2 张双人床

显示总统套房, 1 张特大床, 露台, 海洋景观的所有照片

埃及棉床单、高档床上用品、迷你吧、客房内保险箱

总统套房, 1 张特大床, 露台, 海洋景观

  • 可容纳 2 人（按实际入住人数收费）
  • 1 张特大床

显示别墅, 多张床, 阳台, 海滨的所有照片

埃及棉床单、高档床上用品、迷你吧、客房内保险箱

别墅, 多张床, 阳台, 海滨

  • 可容纳 6 人（按实际入住人数收费）
  • 1 张特大床和 2 张双人床

同类型住宿

住宿正面
Izla Hotel by Fiesta Americana，女人岛
Isla Mujeres
  • 游泳池
  • SPA
  • 免费停车
  • 免费 Wi-Fi
8.6 分，总分 10，超赞，1,094 条点评
新价格 CNY1,335
总价 CNY1,616
包含税费
4 月 19 日 - 4 月 20 日
Izla Hotel by Fiesta Americana，女人岛
对比同类住宿
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街区简介

地图
Laguna Mar M 72 L 5, Isla Mujeres, QROO, 77400

附近有什么？

  • Garrafon 自然礁公园 - 步行 1 分钟 - 0.1 公里
  • 女人岛西岸，坎昆角和尼祖克国家公园 - 步行 2 分钟 - 0.2 公里
  • 乔斯克瑟漂流瓶岛 - 步行 5 分钟 - 0.4 公里
  • 海豚探索馆 - 步行 16 分钟 - 1.4 公里
  • 克雷奥拉之家 - 步行 19 分钟 - 1.6 公里

周边介绍

  • 坎昆国际机场 (CUN) - 122 分钟车程；38.5 公里/23.9 英里

餐厅

  • ‪Dolphin Discovery - ‬车程 4 分钟
  • ‪Icebar - ‬步行 6 分钟
  • ‪oscar's grills pizzas - ‬车程 3 分钟
  • ‪La Carbonera 22 - ‬步行 7 分钟
  • ‪Buffet Restaurant - ‬步行 11 分钟

住宿简介

温德姆旗下伊斯拉穆赫雷斯岛全包度假村

入住温德姆旗下伊斯拉穆赫雷斯岛全包度假村，您可以到海滩上享受海滩遮阳伞、海滩按摩和海滨饮品等设施服务，度过一段快乐时光，而且酒店距离女人岛西岸，坎昆角和尼祖克国家公园仅几步之遥。酒店的 2 个室外游泳池带给您无限欢乐；有兴趣的客人还可以去享受深层组织按摩。用餐选择包括 2 间餐厅，3 间酒吧/酒廊则是品尝冷饮的上佳之选。这家全包酒店拥有屋顶露台、池畔酒吧和健身俱乐部等其他特色服务设施。旅客对住宿的游泳池和员工赞不绝口。

全包

此酒店是全包住宿。房价包含住宿内的餐饮费用（可能会有部分限制）。

小费和税款

小费已包含在内，住客可自愿多付小费。

餐饮

包括自助餐、照单点餐、小吃和精选饮料
包含简单的酒类饮料
限时提供客房送餐服务

住宿一览

DONE

酒店规模

    • 65 间酒店客房
    • 楼高 5 层
DONE

到达/离开

    • 开始办理入住：15:00；停止办理入住：00:00
    • 延迟入住，视供应情况而定
    • 办理入住年龄不小于：18
    • 退房时间为 12:00
    • 提供无接触办理退房服务
DONE

特别入住说明

    • 前台工作人员将在住客到店时接待
    • 住宿提供的信息可以使用自动翻译工具进行翻译
DONE

入住要求

    • 需要信用卡、借记卡或现金押金，以支付杂费
    • 可能需要政府颁发的带有照片的证件
    • 办理入住的客人须年满 18 岁
DONE

儿童

    • 一名 11 岁及以下的儿童如果与父母或监护人同住一房并使用现有床铺，可免费入住
    • 无儿童床（婴儿床）
DONE

宠物

    • 恕不允许携带宠物
    • 欢迎服务类动物
WIFI

网络

    • 公共区域提供免费无线上网接入
    • 房间内提供免费无线上网接入
LOCAL_PARKING

停车场

    • 免费、有看守的、无顶棚的住宿内自助停车场
    • 住宿内轮椅无障碍停车场
DONE

其他信息

    • 无烟住宿场所

住宿服务设施

餐饮

  • 2 间餐厅
  • 3 间酒吧/酒廊
  • 海滩酒吧
  • 池畔酒吧
  • 客房送餐服务
  • 饮水机

带儿童同行

  • 儿童免费入住（详见政策）

游玩项目

  • 海滩
  • 附近有浮潜活动

服务

  • 24 小时前台服务
  • 礼宾服务
  • 旅游/票务服务
  • 行李储存室
  • 婚庆服务
  • 行李员/门卫
  • 沙滩椅
  • 沙滩毛巾
  • 海滩遮阳伞
  • 泳池躺椅

服务设施

  • 建成于 2019
  • 前台保管箱
  • 屋顶露台
  • 花园
  • 公共区电视
  • 蚊帐
  • 公共客厅
  • 健身俱乐部
  • 2 个室外游泳池
  • SPA 服务
  • 3 个热水浴缸
  • 户外家具

无障碍设施

  • 电梯
  • 电梯门宽度（厘米）： 100
  • 轮椅无障碍停车场
  • 1 店内无障碍停车位
  • 轮椅无障碍公共卫生间
  • 轮椅无障碍入住登记处
  • 轮椅无障碍入住登记处高度（厘米）： 119
  • 轮椅无障碍游泳池
  • 轮椅无障碍餐厅
  • 前门坡道
  • 入口处通道光线良好

客房服务设施

娱乐消遣

  • 50 英寸平板电视
  • 有线电视频道

居家般舒适

  • 空调
  • 迷你吧
  • 意式浓缩咖啡机
  • 浴袍
  • 熨斗/熨衣板

安心入睡

  • 遮光窗帘
  • 夜床服务
  • 高档床上用品

清洁梳洗

  • 大花洒淋浴喷头
  • 淋浴设施
  • 免费洗浴用品
  • 毛巾
  • 卫生纸

办公通讯

  • 免费 WiFi
  • 免费市内电话

餐饮

  • 当地送餐服务

其他

  • 每日客房清洁服务
  • 客房内保险箱

特色

SPA

住客可以尽情享受店内的 Spa 服务。服务包括深层组织按摩、热石按摩和瑞典式按摩。

费用和政策

可退款押金

  • 破损押金：每次入住 USD 150

强制收费

在办理入住或退房时，住宿接待方会要求您支付以下费用。费用可能包含适用的税费：
  • 征收城市税：每人每晚 USD2.05

游泳池、水疗和健身房（如适用）

  • 按摩服务和SPA 护理需要预约，请在到达之前通过预订确认邮件上的电话号码联系住宿接待方以作安排

政策

此住宿拥有阳台、庭院、露台等户外空间，可能不适合儿童入住。如果您有顾虑，我们建议您在到店前联系住宿接待方，以确认他们是否可以为您安排合适的客房。
店内配备一氧化碳探测器、灭火器、烟雾报警器和急救包，客人可安心入住。
该住宿接待方接受以信用卡、借记卡和现金付款。
可使用信用卡：Visa、万事达、美国运通

常见问题

可以免费取消我在温德姆旗下伊斯拉穆赫雷斯岛全包度假村的预订并获得全额退款吗？

是的，温德姆旗下伊斯拉穆赫雷斯岛全包度假村在我们网站上提供可全额退款的客房房价。如果您预订了可全额退款的房价，则可以在入住前的一定天数之前取消，具体取决于该住宿的取消政策。请务必查看该住宿的取消政策，了解确切的条款和条件。

温德姆旗下伊斯拉穆赫雷斯岛全包度假村有游泳池吗？

是的，有2 个室外游泳池。

温德姆旗下伊斯拉穆赫雷斯岛全包度假村是否允许携带宠物入住？

很抱歉，不允许携带宠物，但是欢迎服务型动物。

温德姆旗下伊斯拉穆赫雷斯岛全包度假村是否有停车场？

是的，自助停车免费。

何时可在温德姆旗下伊斯拉穆赫雷斯岛全包度假村办理入住和退房？

开始办理入住：15:00；停止办理入住：00:00。退房时间为 12:00。提供无接触办理退房服务。

温德姆旗下伊斯拉穆赫雷斯岛全包度假村是否有内部娱乐场？

不，该酒店不设赌场，但PlayCity赌场 (7.4 mi)和Royal Yak Casino & Sports Book (皇家雅克赌场和赛事投注区) (8.1 mi)都在附近。

在温德姆旗下伊斯拉穆赫雷斯岛全包度假村及其附近有什么游览观光项目？

附近的玩乐活动包括浮潜和帆板运动。从 3 个热水浴缸 中任选一个，舒舒服服地泡澡；或在 2 个室外游泳池中畅游一番。温德姆旗下伊斯拉穆赫雷斯岛全包度假村也拥有3 间酒吧和健身俱乐部，以及SPA 服务和花园。

温德姆旗下伊斯拉穆赫雷斯岛全包度假村店内或附近是否有餐厅？

是的，有 2 家店内餐厅。

温德姆旗下伊斯拉穆赫雷斯岛全包度假村周边区域环境如何？

从温德姆旗下伊斯拉穆赫雷斯岛全包度假村仅需1 分钟步行可至女人岛西岸，坎昆角和尼祖克国家公园，4 分钟步行可至乔斯克瑟漂流瓶岛。旅客们认为该酒店所在地点不错。

点评

关于温德姆旗下伊斯拉穆赫雷斯岛全包度假村的点评

8.4

很好

9.2

清洁度

8.2

服务设施

8.8

员工和服务

8.8

住宿条件和设施

点评

10/10 绝佳

服务人员热情，食物美味
Yongsen，6 晚浪漫旅行
Expedia真实住客点评

6/10 好

The hotel is small and family-friendly with welcoming, helpful staff. The decor is really nice and the property is very clean. Our room was spacious and modern with very comfortable beds. The shower is glass and basically in the open, so there's not a lot of privacy. The balconies are beautiful and the balcony doors are very high quality so they keep out a lot of noise from the music by the pool and nearby bars. The pool is stylish and clean and it was great to have hot tubs right beside it. They play loud music by the pool from about 7:30 am, which I found annoying. There is one main restaurant that serves a great breakfast and does a late lunch/dinner service. The portions are small but there are no issues if you order multiple items. There is also a good snack bar. I chose the hotel because I thought it was on a beach. This is technically true, but the sand is very gravelly and it's not suitable for swimming. The water is shallow and silty. You can't go out very far because there is boat activity in the area. I hoped to walk around the local area to see sights and explore, that's not really possible. There's not much to see nearby and a lot of the island is hidden away behind high walls or bushes. It costs $10-$15 US to get a taxi to the town/beaches in the north. Those beaches are nice but crowded. There are some great beach clubs like Mayan with sun loungers and good food. Overall, I found the town tacky and hectic and a lot of the island run-down and depressing.
Sarah，3 晚家庭旅行
Hotels.com真实住客点评

8/10 很好

Christina，3 晚行程
Hotels.com真实住客点评

8/10 很好

Fint rum, bra personal
Torgny，3 晚行程
Hotels.com真实住客点评

6/10 好

Hotellanläggningen är mycket mindre än vad man tror. Fint rum men tyvärr hade vi ingen balkong vilket vi förväntat oss, (eftersom man tror att alla rum har balkong på den här typen av hotell).Vi hade All inclusive men maten var sådär, och vid alla måltider inklusive frukosten behövde man sitta ner och beställa det man ville äta och dricka vilket tog lång tid. Det var för få personer som jobbade i restaurangen och de var ganska buttra och oengagerade. Det var ett begränsat antal vattenflaskor och drycker som ingick i minibaren per dag. Hotellets poolområde var fint och hotellet hade en fin liten strand, men det var en obehaglig botten som man sjönk ner i som gyttja och sen en stor konstgjord vall som man behövde klättra över. Bättre då att ta en taxi till Playa Norte som var väldigt fin, vilket kostade 200 pesos enkel resa. Att ta sig till Isla Mujeres med färjan från Cancun var smidigt. Från färjeläget på Isla Mujeres tog det ca en kvart med taxi till hotellet, vilket var smidigt och kostade 150 pesos. Hotellet hade en takbar med pool och jättefin utsikt, men när vi var där var det så blåsigt att det inte gick att sitta där. Wifi vid poolområdet fungerade dåligt, man blev frånkopplad var tredje sekund. Drinkarna i poolbaren var goda. Gymmet på hotellet var helt okej. Hotellet hade inga aktiviteter.
Åsa，2 晚结伴旅行
Hotels.com真实住客点评

6/10 好

Frukost bra men långsam service. Lunch alternativ inget bra. Middagsalternativ bara OK. Trevligt POOL område. Fin utsikt över havet. Bra drinkar i baren. Trevlig liten strand men inte så bra att bada vid. Gyttjig botten. Åkte taxi till playa Norte för att bada i havet. Dålig täckning på wifi vid poolen och ingen täckning vid stranden Obs tänk på att välja balkong vid bokning! Inga aktiviteter på hotellet men bra gym.
Mona，2 晚结伴旅行
Hotels.com真实住客点评

6/10 好

The staff was great. The room was clean, but it was a jr suite with kitchen ect.. but no dishes/pots/glasses. We had the all inclusive pkg and if we had been there longer would not have been happy with the food. Only two places to eat and the open times and menus were very limited. The hotel emailed me prior to our visit offering to help with transportation to the hotel. I replied that that would helpful. They never returned my email. We were able to figure it out but that's not the point. Also the name of the hotel has changed from whats listed on Hotel.com and this was also very confusing. Will not be going back. also hotel.com needs to make sure of hotel name change and notify customers.
Karen，3 晚行程
Hotels.com真实住客点评

8/10 很好

Estancia diciembre de 2025. La habitación estuvo bien, todo el personal del hotel muy atento, sobre todo Hugo, servicio a la habitación bueno, la comida días buenos y otros no tanto dependía del chef en turno. La música y los videos en la pantalla del sky bar del terror, nada actual solo música de los 70'S para dormir a mis abuelos, subí un día de los 5 que me hospedé y jamás quise volver, vacío sin alma ni experiencia agradable, nadie atendía el bar, dos personas trabajadores del hotel sentadas sin moverse, me hubiera gustado disfrutar ese lugar. Muy agradable el jacuzzi y la playa con la vista hermosa de la puesta de sol. En general la pasé muy bien.
Tania，5 晚家庭旅行
Expedia真实住客点评

10/10 绝佳

Our room was beautiful and had plenty of room for 3 people. The food was excellent and the service was the best we had ever had at a resort. The entire staff was friendly and accommodating in every way possible.
Heather，4 晚家庭旅行
Expedia真实住客点评

2/10 很差

We chose Hotel Belo’ for our honeymoon because we had stayed here before and truly loved it. Unfortunately, this visit did not live up to our previous experiences. We were offered an upgrade to a balcony room for an additional $50 per night, which we accepted. While the balcony itself was nice, the room had some notable issues. The walls were extremely thin, and there was an adjoining door to the next room that was not properly sealed—you could actually see light coming through it. This caused significant noise and privacy concerns, which was disappointing, especially on a honeymoon. The bathroom was also a major letdown. When we arrived, the hot water was not turned on, and we had to ask staff to come and restore it. Even after that, the water pressure was horrible, making showers uncomfortable and frustrating throughout our stay. The service overall felt like it had declined compared to our previous visit. Staff were polite, but the level of attentiveness was not the same. The menu had also changed, and unfortunately not for the better. The food quality and selection were disappointing compared to what we remembered. This is really too bad, because we genuinely like this hotel and have fond memories here. This stay simply didn’t meet expectations for such a special occasion. For now, I don’t think we’ll be back for a while, but I do hope the hotel can address these issues and return to the quality it once had.
Rob，7 晚行程
Expedia真实住客点评

10/10 绝佳

Room was clean and staff were genuine and curious.
Carol，1 晚行程
Expedia真实住客点评

6/10 好

Yes, in general it was ok.
Eduardo J，1 晚行程
Expedia真实住客点评

4/10 尚可

I’m really sorry to have to write this review. The front desk, staff and doorman Mateo. We’re very nice and understanding. Also, Jorge and Victor in the dining room were attentive and very pleasant to deal with. We travel frequently. I am a nurse and my husband is a mechanic. We work very hard to afford vacations. We are not picky and like any local dive bar we come across with good food and drinks. The food here was cafeteria food at best. The breakfast was edible. It was hard to find anyone to wait on you for lunch and when you did, you got attitude. The dinner was disgusting. The room service was disgusting. The room themselves were nice, clean and comfortable. My suggestion is if you stay there, don’t go all inclusive. I tipped every single person that waited on me. Most of the time I felt like I was bothering people when I asked for a drink or food. It seems like they are cutting corners at this hotel. For example, they use red solo cups, and we’re reusing them behind the bar when they couldn’t find any new ones. I spoke with a couple that stayed there three times. They said it has gotten progressively less nice and accommodating. We left a day early. Again, I named the staff above because it was not their fault. The cleaning staff is also excellent. I hope this review helps.
Erin C，4 晚行程
Expedia真实住客点评

8/10 很好

Wendy，5 晚行程
Expedia真实住客点评

10/10 绝佳

Staff courteous and helpful. Explained all amenities and policies.
Sunset
Sunrise
Elizabeth，7 晚浪漫旅行
Expedia真实住客点评

10/10 绝佳

Edgar，2 晚行程
Expedia真实住客点评

8/10 很好

We enjoyed our stay. There were pros and cons. Our room was beautiful howevwr they didnt provide waah cloths and the walls are thin. Could hear every word and sound our neighbors made. Bathroom was nice. Showerhead which was supposed to be a rainfall type didnt work properly. Staff was very friendly and polite. Pool area was also nice bit rhe fountain wasnt working and the jets in the round pool part ne er turned on. We dont understand why the jacuzzis arent warm at all. If we want cold we would get in the pool. Beach front kept very clean and view was quite beautiful. Restaurant had good food. Small portions. Skip the snack bar all together. Not good good at all.
Stephanie，6 晚浪漫旅行
Expedia真实住客点评

8/10 很好

Resort was well kept and relaxing, I would stay again.
Lugarda，3 晚行程
Expedia真实住客点评

6/10 好

Tyler，7 晚行程
Expedia真实住客点评

4/10 尚可

On our last night, the linen placed on one of the beds reeked of urine. It was disgusting. We ended up combining beds because honestly, even if changed who would want to sleep there. When I mentioned it at check out, the response was underwhelming. Every other part of the stay fell firmly in the average range. Food, service, amenities, all mediocre. Obviously we will not stay here again.
Douglas，3 晚家庭旅行
Expedia真实住客点评

10/10 绝佳

The room we stayed in was large, comfortable and clean for a family of 4. We were ocean front with a beautiful view. The pools were clean and big, the kids loved both pools and the hottubs upstairs are hot, so it was nice to use them in the evenings with a beautiful view. What stood out the most though was the staff. They were so attentive, fun, kind and accomdating. Mateo,
Scott Jamison，8 晚行程
Expedia真实住客点评

2/10 很差

Even though I had reserved a balcony room, I was given the only room without a balcony. When I asked them to move us to a room with balcony, I was told that was not possible because I had booked through Expedia which I did not understand.
Vera，6 晚家庭旅行
Expedia真实住客点评

4/10 尚可

The staff was friendly but not attentive. It was hard to find someone to get a drink and when we did find someone we had to wait a good 10-15 minutes before we received our drink. The pool has a swim up bar but there was never a bartender there since the same staff member is waiting tables at the snack bar. The food was not good and the portions were small. They do not cater to people with food sensitivities. They were constantly running out of things from one day to the next. There are zero activities. If you want something to do, you have to go offsite. The music is loud until late at night and it's all EDM. We were there for Christmas and had dinner where a family member joined us later and she was given a special Christmas menu. This menu was not offered to us for unknown reasons. The room was small and clean but the bathroom counter was covered in stains. There were not many guests so we often had the rooftop pool to ourselves. The beach is small but clean.
Anna Justine，7 晚家庭旅行
Expedia真实住客点评

8/10 很好

Balcony ropedboff
Garett，1 晚浪漫旅行
Expedia真实住客点评

6/10 好

The food quality has gone down at Beló. We were there in March of 2025 and returned in December. The food quality has gone down significantly since March, with smaller portions, fewer options to choose from, etc. the bar kept running out of red wine!!! They only had like 4 bottles for the entire restaurant for the night. However, the bar did the best they could to save some bottles for us, so we are still grateful!! The staff was awesome, best staff in cancun, very attentive, helpful. Some good drink selection at the sky bar. Not much to do at night, restaurant closes early. Overall still good, we love how peaceful this property is, the staff makes you feel home, catering to your every need. Hope they can elevate their menu and do some updates to the property - bathroom design is just not good, showers flood the entire bathroom.
romald，4 晚家庭旅行
Expedia真实住客点评