Av de los Héroes 181, Centro, Chetumal, QROO, 77000
What's nearby
Museum of Maya Culture - 2 min walk - 0.2 km
Museo de la Ciudad - 5 min walk - 0.4 km
Explanada de la Bandera - 15 min walk - 1.3 km
Palacio de Gobierno - 16 min walk - 1.4 km
Palacio Municipal De Othon P. Blanco - 18 min walk - 1.5 km
Getting around
Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 9 min drive
Corozal (CZH) - 43 min drive
Restaurants
Restaurante " Los Cocos - 2 min walk
Restaurante el Vaticano - 3 min walk
Capital Plaza Hotel - 2 min walk
Los Cocos - 2 min walk
Restaurant Chetumal - 1 min walk
About this property
Hotel Villa Fontana
Enjoy your visit to Chetumal with a stay at Hotel Villa Fontana. Fellow travelers say great things about the helpful staff.
At a glance
DONE
Hotel size
15 rooms
DONE
Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 15
Check-out time is noon
DONE
Special check-in instructions
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6:00 AM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
DONE
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 15
DONE
Pets
Pets not allowed
WIFI
Internet
Free WiFi in public areas
Free WiFi in rooms
LOCAL_PARKING
Parking
Wheelchair-accessible parking on site
Free offsite parking within 7 ft
Street parking available
DONE
Other information
Smoke-free property
Property amenities
Services
24-hour front desk
Accessibility
Wheelchair-accessible parking
Wheelchair-accessible registration desk
No elevator (single level property)
Room amenities
Be entertained
Flat-screen television
Cable TV channels
Sleep well
Bed sheets provided
Freshen up
Private bathroom
Shower only
Towels
Stay connected
Free WiFi
More
Housekeeping once per stay
Fees & policies
Policies
This property does not have elevators.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard
Also known as
Villa Fontana
Hotel Villa Fontana Hotel
Hotel Villa Fontana Chetumal
Hotel Villa Fontana Hotel Chetumal
Frequently asked questions
Does Hotel Villa Fontana offer free cancellation for a full refund?
Yes, Hotel Villa Fontana does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Hotel Villa Fontana?
Sorry, pets aren't allowed.
Is parking offered on site at Hotel Villa Fontana?
No, unfortunately, but there's free parking nearby.
What are the check-in and check-out times at Hotel Villa Fontana?
Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is noon.
What's the area around Hotel Villa Fontana like?
Hotel Villa Fontana is a short 9-minute drive from Chetumal, Quintana Roo (CTM-Chetumal Intl.) and 15 minutes' walk from Palacio de Gobierno.
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Reviews
Reviews
7.8
Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
8.4
Cleanliness
8.0
Location
8.4
Staff & service
7.6
Property conditions & facilities
Popular mentions
Service staff
Air conditioning
Bed
Room
Reviews
Verified
8/10 Very good
Dec 10, 2025
Clean room, good location, friendly staff
Katherine
Katherine, 2-night trip
Verified
10/10 Exceptional
Apr 22, 2025
I loved the view from the lobby.
Ceon
Ceon, 2-night trip
Verified
10/10 Exceptional
Nov 2, 2024
The hotel is convenient o a market, lots of places to eat. Staff very helpful
Anna
Anna, 2-night trip
Verified
8/10 Very good
Dec 30, 2024
There were a few issues, but overall a good place.
Sally
Sally, 1-night trip
Verified
10/10 Exceptional
Oct 31, 2023
Best Staff Ever!!!
The staff was incredible.. from check in to check out.. absolutely WONDERFUL.. housekeeping as well. I will ALWAYS stay there when I come to town! Fabulous staff!!
Anthony or Lisa
Anthony or Lisa, 1-night trip
Verified
8/10 Very good
Mar 13, 2024
Excellent customer service.
Ortwin
Ortwin, 1-night trip
Verified
10/10 Exceptional
Mar 16, 2024
Nice room and location
Great receptionist. Very friendly and efficient. Room was large with a king and a double bed. Bathroom spotless, good shower with hot water and good flush. AC excellent. Location was good with about a 10 minute walk to the oceanside boardwalk (malecon). Good restaurants nearby. I would stay again. Good price.
John
John, 1-night trip
Verified
8/10 Very good
Mar 8, 2024
The service was so nice with us
the Hotel is simple but have everything in a good condition.
Emilia
Emilia, 1-night trip
Verified
8/10 Very good
Jul 13, 2025
Checkin was flawless. There is coffee at the lobby as well as purified water. Room was very clean. Ample bathroom. Located downtown.
Jesus
Jesus, 1-night trip
Verified
6/10 Good
Dec 20, 2022
Was an average hotel
ADRIAN
Verified
10/10 Exceptional
Jul 25, 2025
Ok
pedro
pedro, 2-night trip
Verified
10/10 Exceptional
Jan 1, 2023
Yes good i like it’s safe
MD ALI
Verified
2/10 Poor
Mar 14, 2023
I booked and paid for two separate rooms,
The desk insisted that I had booked one room for two people. I had to book another room in desperation.
The hotel is spotless!
andrea
andrea, 1-night trip
Verified
2/10 Poor
Jan 31, 2025
Nothing
Marco
Marco, 3-night trip
Verified
2/10 Poor
May 5, 2023
Ac not working. Not good water service .no soap washroom
MD ALI
MD ALI, 2-night trip
Verified
4/10 Fair
May 27, 2024
This hotel is just OK at best. Nothing better.
I am use to the photos being from good angles to only show the best parts. But their photos are down right lies. I was not upset that the towels were not animals. But this is not even close to the type of hotel to have anything fancy. The fountain in their photo is not at the hotel and i have no idea where that fountain is.
The "parking available" is just driving around the bock looking for street parking.
This hotel is a step below a Motel 6 or the sort of travel log you stay at only because you are too tiered to drive any farther.
Sheri
Sheri, 1-night trip
Verified
4/10 Fair
Jun 14, 2023
This was my first time at this hotel. I thought, maybe I'll give it a shot. When we arrived, we got our rooms and I notice there was a roach under the corner of the bed. >.< I also felt warm in the room, thought maybe the AC isn't low enough. I charged the setting and it didn't make much of a difference. There's also the wifi that wasn't working as good; and this is with the modem literally right outside the door. Then there's also customer service. We had to ask for a soap bar at the front desk just for them to let me know they don't have. Thankfully, I brought my body wash. Now, when leaving the hotel to go get lunch, we noticed there were 3 rooms that were being cleaned. Each with a soap bar on the side of the bed. We were basically lied to, over soap!? We asked again just to be lied to again for not having any soap bars when we passed 3 rooms with them on the bed. It's sad to have such customer service along with the other things listed. I really wanted to like this hotel. But I now understand why the price is low.
Jyoti
Jyoti, 1-night trip
Verified
4/10 Fair
Feb 12, 2026
El baño muy deteriorado
David
David, 1-night trip
Verified
10/10 Exceptional
Dec 15, 2025
Muy buena relación. Precio servicio
juan enrique
juan enrique, 1-night trip
Verified
6/10 Good
Nov 17, 2025
todo bien, solo no me dieron toalla, hay cosas que pueden mejorar
Eliu
Eliu, 1-night trip
Verified
6/10 Good
Oct 17, 2025
En mal edo gral el hotel
Esau
Esau, 2-night trip
Verified
8/10 Very good
Sep 25, 2025
Buen servicio, limpio, pero en las noches se escucha mucho ruido ya que está justo junto al mercado y un Oxxo, tiene poco estacionamiento y está un poco inseguro ya que las puertas con trabajos tienen el seguro de botón en las puertas
Alejandra
Alejandra, 1-night trip
Verified
8/10 Very good
Sep 21, 2025
Esta en el centro, personal excelente, muy amables, lo unico que entre al baño y salio una cucaracha