Homewood Suites by Hilton San Jose Airport-Silicon Valley

3.0 star property
San Jose hotel with outdoor pool and 24-hour fitness

Choose dates to view prices

Photo gallery for Homewood Suites by Hilton San Jose Airport-Silicon Valley

Terrace/patio
Exterior
Deluxe Room, 2 Double Beds | 1 bedroom, hypo-allergenic bedding, desk, blackout drapes
Lobby
Business center
Golf enthusiasts and tech-savvy travelers alike will appreciate the warm welcome at Homewood Suites by Hilton San Jose Airport-Silicon Valley, near SAP Center at San Jose. Enjoy a free breakfast buffet, unwind in the spa tub or outdoor pool, and take advantage of dry cleaning services to keep your wardrobe fresh. Previous guests rave about the delicious breakfast and helpful staff.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Electric vehicle charging point
  • Parking available
  • Pet friendly
  • Non-smoking

Main amenities (12)

  • Housekeeping (on request)
  • Outdoor pool
  • 24-hour fitness center
  • Self parking
  • Hot tub
  • 24-hour business center
  • Business center
  • Terrace
  • 24-hour front desk
  • Coffee/tea in a common area
  • Computer station
  • Lobby fireplace

Feel at home (6)

  • Free cribs/infant beds
  • Kitchen
  • Separate bedroom
  • Living room
  • Cable/satellite TV service
  • Terrace
The current price is CNY843
CNY970 total
includes taxes & fees
Nov 27 - Nov 28

Room options

Available filters for rooms
Showing 26 of 26 rooms

Suite, 1 King Bed

8.6 out of 10
Excellent
(24 reviews)

Highlights

Separate sitting area
Air conditioning
Free cribs/infant beds
Kitchen
Refrigerator
Dishwasher
Flat-screen TV
Hypo-allergenic bedding
Separate sitting area
Air conditioning
Free cribs/infant beds
Blackout drapes/curtains
Ceiling fan
Hypo-allergenic bedding available
  • 58 sq m
  • Sleeps 4
  • 1 King Bed

Deluxe Room, 1 King Bed

8.0 out of 10
Very good
(1 review)

Highlights

Separate sitting area
Air conditioning
Free cribs/infant beds
Kitchen
Refrigerator
Dishwasher
Flat-screen TV
Hypo-allergenic bedding
Separate sitting area
Air conditioning
Free cribs/infant beds
Blackout drapes/curtains
Ceiling fan
Hypo-allergenic bedding available
  • 65 sq m
  • Sleeps 4
  • 1 King Bed

Suite, 1 King Bed (Office)

Highlights

Separate sitting area
Air conditioning
Free cribs/infant beds
Kitchen
Refrigerator
Dishwasher
Flat-screen TV
Hypo-allergenic bedding
Separate sitting area
Air conditioning
Free cribs/infant beds
Blackout drapes/curtains
Ceiling fan
Hypo-allergenic bedding available
  • 65 sq m
  • Sleeps 4
  • 1 King Bed

Suite, 2 Bedroom, 2 King Beds

8.8 out of 10
Excellent
(5 reviews)

Highlights

Separate sitting area
Fireplace
Air conditioning
Free cribs/infant beds
Kitchen
Refrigerator
Dishwasher
Flat-screen TV
Separate sitting area
Fireplace
Air conditioning
Free cribs/infant beds
Blackout drapes/curtains
Ceiling fan
  • 65 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds

Suite, 2 Bedroom, 1 King Bed, 1 Double Bed

Highlights

Separate sitting area
Fireplace
Air conditioning
Free cribs/infant beds
Kitchen
Refrigerator
Dishwasher
Flat-screen TV
Separate sitting area
Fireplace
Air conditioning
Free cribs/infant beds
Blackout drapes/curtains
Ceiling fan
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 1 Double Bed

Deluxe Room, 2 Double Beds

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Separate sitting area
Air conditioning
Free cribs/infant beds
Kitchen
Refrigerator
Dishwasher
Flat-screen TV
Hypo-allergenic bedding
Separate sitting area
Air conditioning
Free cribs/infant beds
Blackout drapes/curtains
Ceiling fan
Hypo-allergenic bedding available
  • 65 sq m
  • Sleeps 4
  • 2 Double Beds

Suite, 1 King Bed, Accessible, Bathtub

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Free cribs/infant beds
Kitchen
Refrigerator
Dishwasher
Flat-screen TV
Hypo-allergenic bedding
Sofa bed
Air conditioning
Free cribs/infant beds
Blackout drapes/curtains
Ceiling fan
Hypo-allergenic bedding available
Sofa bed
  • 65 sq m
  • Sleeps 4
  • 1 King Bed

Suite, 1 King Bed, Accessible (Roll-in Shower)

Highlights

Air conditioning
Free cribs/infant beds
Kitchen
Refrigerator
Dishwasher
Flat-screen TV
Hypo-allergenic bedding
Sofa bed
Air conditioning
Free cribs/infant beds
Blackout drapes/curtains
Ceiling fan
Hypo-allergenic bedding available
Sofa bed
  • 58 sq m
  • Sleeps 4
  • 1 King Bed

Suite, 1 King Bed, Accessible, Bathtub

Highlights

Air conditioning
Free cribs/infant beds
Kitchen
Refrigerator
Dishwasher
Flat-screen TV
Hypo-allergenic bedding
Sofa bed
Air conditioning
Free cribs/infant beds
Blackout drapes/curtains
Ceiling fan
Hypo-allergenic bedding available
Sofa bed
  • 58 sq m
  • Sleeps 4
  • 1 King Bed

Premium Suite, 1 Bedroom, Non Smoking

Highlights

Air conditioning
Free cribs/infant beds
Kitchen
Refrigerator
Dishwasher
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Air conditioning
Free cribs/infant beds
Blackout drapes/curtains
Ceiling fan
Hypo-allergenic bedding available
Sofa bed
  • 65 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Premium Room, 1 King Bed (Mobility & Hearing, Bathtub)

Highlights

Air conditioning
Free cribs/infant beds
Kitchen
Refrigerator
Dishwasher
Flat-screen TV
Hypo-allergenic bedding
Sofa bed
Air conditioning
Free cribs/infant beds
Blackout drapes/curtains
Ceiling fan
Hypo-allergenic bedding available
Sofa bed
  • 65 sq m
  • Sleeps 4
  • 1 King Bed

Premium Room, 1 Bedroom, Non Smoking

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Free cribs/infant beds
Kitchen
Refrigerator
Dishwasher
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Air conditioning
Free cribs/infant beds
Blackout drapes/curtains
Ceiling fan
Hypo-allergenic bedding available
Sofa bed
  • 65 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed (Peloton Bike)

Highlights

Air conditioning
Free cribs/infant beds
Kitchen
Refrigerator
Dishwasher
Flat-screen TV
Hypo-allergenic bedding
Sofa bed
Air conditioning
Free cribs/infant beds
Blackout drapes/curtains
Ceiling fan
Hypo-allergenic bedding available
Sofa bed
  • 65 sq m
  • Sleeps 2
  • 1 King Bed

One-Bedroom King Office Suite

Air conditioning
Heating
Free cribs/infant beds
Blackout drapes/curtains
Ceiling fan
Hypo-allergenic bedding available
  • Sleeps 4

One-Bedroom King Suite - Mobility Accessible

Air conditioning
Free cribs/infant beds
Blackout drapes/curtains
Ceiling fan
Hypo-allergenic bedding available
Sofa bed
  • Sleeps 4

One-Bedroom Suite with Fireplace

Air conditioning
Free cribs/infant beds
Blackout drapes/curtains
Ceiling fan
Hypo-allergenic bedding available
Sofa bed
  • Sleeps 4

Two-Bedroom King Suite

Fireplace
Air conditioning
Free cribs/infant beds
Blackout drapes/curtains
Ceiling fan
Hypo-allergenic bedding available
  • Sleeps 6

Two-Bedroom Suite with King Bed and One Double Bed

Fireplace
Air conditioning
Heating
Free cribs/infant beds
Blackout drapes/curtains
Ceiling fan
  • Sleeps 6

Mobility Access King Suite with Fireplace and Tub

Air conditioning
Free cribs/infant beds
Blackout drapes/curtains
Ceiling fan
Hypo-allergenic bedding available
Sofa bed
  • Sleeps 4

Mobility Access King Suite with Roll in Shower

Air conditioning
Free cribs/infant beds
Blackout drapes/curtains
Ceiling fan
Hypo-allergenic bedding available
Sofa bed
  • Sleeps 4

Premium 1 Bedroom 1 King Bed Suite with Fireplace

Air conditioning
Free cribs/infant beds
Blackout drapes/curtains
Ceiling fan
Hypo-allergenic bedding available
Sofa bed
  • Sleeps 4

1 King Bed One Bedroom Suite Non-Smoking

Air conditioning
Free cribs/infant beds
Blackout drapes/curtains
Ceiling fan
Hypo-allergenic bedding available
Sofa bed
  • Sleeps 4

One Bedroom King Premium Suite-Non-Smoking

Air conditioning
Heating
Free cribs/infant beds
Blackout drapes/curtains
Ceiling fan
Hypo-allergenic bedding available
  • Sleeps 4

1 King Bed One Bedroom Fireplace Suite Non-Smoking

Air conditioning
Free cribs/infant beds
Blackout drapes/curtains
Ceiling fan
Hypo-allergenic bedding available
Sofa bed
  • Sleeps 4

King Master Suite with Sofa Bed

Air conditioning
Free cribs/infant beds
Blackout drapes/curtains
Ceiling fan
Hypo-allergenic bedding available
Sofa bed
  • Sleeps 4

Room, 1 King Bed (Peloton Bike)

Air conditioning
Heating
Free cribs/infant beds
Blackout drapes/curtains
Ceiling fan
Hypo-allergenic bedding available
  • Sleeps 2

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About the neighborhood

Map
10 West Trimble Road, San Jose, CA, 95131

What's nearby

  • PayPal Park - 7 min drive - 5.7 km
  • SAP Center at San Jose - 7 min drive - 7.9 km
  • San Jose McEnery Convention Center - 8 min drive - 8.6 km
  • Cisco Systems Corporate Headquarters - 8 min drive - 3.9 km
  • Levi's Stadium - 9 min drive - 5.0 km

Getting around

  • Norman Y. Mineta San Jose Intl. Airport (SJC) - 4 min drive
  • San Carlos, CA (SQL) - 27 min drive
  • San Francisco Intl. Airport (SFO) - 36 min drive
  • Oakland Intl. Airport (OAK) - 49 min drive
  • San Jose College Park Station - 6 min drive
  • Sunnyvale Lawrence Station - 7 min drive
  • Santa Clara Station - 8 min drive
  • Bonaventura Station - 5 min walk
  • Component Station - 7 min walk
  • Orchard Station - 16 min walk

Restaurants

  • ‪The Good Salad - ‬2 min drive
  • ‪Starbucks - ‬2 min walk
  • ‪Dish N Dash - ‬3 min walk
  • ‪Thai Orchid Cuisine - ‬1 min walk
  • ‪PayPal Building 17 - ‬18 min walk

About this property

Homewood Suites by Hilton San Jose Airport-Silicon Valley

When you stay at Homewood Suites by Hilton San Jose Airport-Silicon Valley, you'll be within a 10-minute drive of SAP Center at San Jose and Levi's Stadium. Guests can take a dip in the outdoor pool or visit the 24-hour fitness center for a workout. A hot tub and a terrace are offered, and in-room conveniences include sofa beds and refrigerators. Fellow travelers say great things about the helpful staff and breakfast. Public transportation is just a short walk: Bonaventura Station is 5 minutes and Component Station is 7 minutes.

At a glance

DONE

Hotel size

    • 140 rooms
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: midnight
    • Contactless check-in available
    • Express check-out available
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age: 21
    • Check-out time is 11:00 AM
    • Contactless check-out available
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation
    • For any questions, please contact the property using the information on the booking confirmation
DONE

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 21
DONE

Pets

    • Pets allowed (dogs and cats only, 2 total)*
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
LOCAL_PARKING

Parking

    • Uncovered onsite self parking (USD 8.00 per night; includes in/out privileges)
    • Wheelchair-accessible parking on site
    • Electric vehicle charging point on site
DONE

Other information

    • Smoke-free property
    • No stag/bachelor or hen/bachelorette parties

Property amenities

Food and drink

  • Free buffet breakfast 6:00 AM–9:00 AM on weekdays and 7:00 AM–10:00 AM on weekends
  • Coffee/tea in a common area
  • Barbecue grills
  • Free reception (select days)
  • Water dispenser

Traveling with children

  • Pool gate

What to do

  • Golfing
  • Private winery tours
  • Winery tours nearby

Working away

  • 24-hour business center
  • Meeting room
  • Computer station
  • Conference space (592 square feet)

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff

Facilities

  • 5 buildings/towers
  • Built in 1991
  • ATM/banking
  • Safe-deposit box at front desk
  • Picnic area
  • Terrace
  • Fireplace in lobby
  • Television in common areas
  • 24-hour fitness center
  • An outdoor pool
  • Hot tub
  • Reception hall
  • Outdoor furniture

Accessibility

  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible lounge
  • Closed captioned TV
  • Phone accessibility kit
  • Well-lit path to entrance
  • Stair-free path to entrance

Room amenities

Be entertained

  • 27-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Climate-controlled air conditioning and heating
  • Ceiling fan
  • Coffee/tea maker
  • Iron/ironing board
  • Window screens

Sleep well

  • Hypo-allergenic bedding
  • Blackout drapes/curtains
  • Sofa bed
  • Alarm clock
  • Free crib/infant bed
  • Bed sheets provided

What to enjoy

  • Separate living room

Freshen up

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • Free local calls
  • Electrical adapters/chargers

Food and drink

  • Refrigerator
  • Freezer
  • Microwave
  • Kitchen
  • Stovetop
  • Toaster
  • Cookware, dishes, and utensils
  • Dishwasher
  • Paper towels

More

  • Housekeeping (on request)
  • Mobile key entry

Fees & policies

Refundable deposits

  • Deposit: USD 500.00 per stay

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 75 per accommodation, per stay

Parking

  • Uncovered self parking costs USD 8.00 per night with in/out privileges

Pool, spa, & gym (if applicable)

  • Pool access available from 9:00 AM to 9:00 PM

Policies

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
Only registered guests are allowed in the guestrooms.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Guests whose residence is within 2-hour driving distance of this property will only be allowed to check in with a USD 750 credit card authorization.

Also known as

Hilton Homewood Suites San Jose
Homewood Suites Hilton Hotel San Jose
Homewood Suites Hilton San Jose
Homewood Suites San Jose
San Jose Homewood Suites
Homewood Suites Hilton San Jose Hotel
Homewood San Jose
Homewood Suites By Hilton San Jose-Silicon Valley Hotel San Jose
Homewood Suites Hilton San Jose Airport-Silicon Valley Hotel
Homewood Suites Hilton Airport-Silicon Valley Hotel
Homewood Suites Hilton San Jose Airport-Silicon Valley
Homewood Suites Hilton Airport-Silicon Valley
Homewood Suites By Hilton San Jose-Silicon Valley Hotel Jose
Homewood Suites by Hilton San Jose
Homewood Suites by Hilton San Jose Airport Silicon Valley
Homewood Suites by Hilton San Jose Airport-Silicon Valley Hotel

Frequently asked questions

Does Homewood Suites by Hilton San Jose Airport-Silicon Valley offer free cancellation for a full refund?

Yes, Homewood Suites by Hilton San Jose Airport-Silicon Valley does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Homewood Suites by Hilton San Jose Airport-Silicon Valley?

Yes, there's an outdoor pool. Guests have pool access from 9:00 AM to 9:00 PM.

Are pets allowed at Homewood Suites by Hilton San Jose Airport-Silicon Valley?

Yes, cats and dogs are welcome, with a limit of 2 total. There's a charge of USD 75 per accommodation, per stay. Service animals are exempt from fees.

Is parking offered on site at Homewood Suites by Hilton San Jose Airport-Silicon Valley?

Yes. Self parking costs USD 8.00 per night. Electric vehicle charging is available.

What are the check-in and check-out times at Homewood Suites by Hilton San Jose Airport-Silicon Valley?

Check-in start time: 3:00 PM; Check-in end time: midnight. There's a charge for early check-in (subject to availability). Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability). Express check-out and contactless check-in and check-out are available.

Is there an onsite casino at Homewood Suites by Hilton San Jose Airport-Silicon Valley?

No, this hotel doesn't have a casino, but Casino M8trix (2-min drive) is nearby.

What is there to do at Homewood Suites by Hilton San Jose Airport-Silicon Valley and nearby?

Homewood Suites by Hilton San Jose Airport-Silicon Valley has an outdoor pool and a 24-hour fitness center, as well as a hot tub and a picnic area.

Does Homewood Suites by Hilton San Jose Airport-Silicon Valley have self-catered rooms fitted with kitchens or kitchenettes?

Yes, a kitchen is available in every room, and also includes a coffee maker, a toaster, and cookware.

What's the area around Homewood Suites by Hilton San Jose Airport-Silicon Valley like?

Homewood Suites by Hilton San Jose Airport-Silicon Valley is in North San Jose, a short 5-minute walk from Bonaventura Station.

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Homewood Suites by Hilton San Jose Airport-Silicon Valley Reviews

Reviews

8.8

Excellent

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Popular mentions

Room
Service staff
Breakfast
Kitchen
Location
Airport
Restaurant
Food
Bathroom
Family friendly

What guests liked

  • Breakfast was great, convenient, and had plenty of delicious options for guests. (25 reviews)
  • Good dining options were available within walking distance of the property. (5 reviews)
  • The pool was a real bonus, with kids loving the heated pool and hot tub. (3 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10 Exceptional

This is an excellent property with great service!
Darlington, 10-night trip

10/10 Exceptional

One of the more unique hotels I’ve stayed at. Set up in numerous buildings that remind me of apartments. We were updairs and had a massive 2 bedroom 2 bath full living room and full kitchen for a very fair price. Definitely the best bang for your buck. Close to the tram to walk to the 49ers games too!
Brian, 1-night trip

10/10 Exceptional

Nice property easy and fast check in
Biancha, 2-night trip

10/10 Exceptional

Helpful staff, good price
AQUILES, 7-night trip

10/10 Exceptional

This was a great start has an amazing breakfast
Charla, 1-night trip

10/10 Exceptional

All was good.
Maria G Perez, 1-night trip

10/10 Exceptional

Spacious &

Friendly reception with quick & easy check in. Grateful to find a nice spacious suite with kitchen that is pet friendly
4-night trip

10/10 Exceptional

Good breakfast Free parking good location quiet

10/10 Exceptional

This is just my favorite hotel! Super clean, friendly and willing staff, the rooms are perfect and spacious. I love staying here! And buffet breakfast is the best.
Kenia, 2-night trip

10/10 Exceptional

Rooms are very clean and comfortable. Beds are amazing.
MARCELINA, 1-night trip

10/10 Exceptional

Very accommodating hotel. Clean room and easy to access. A little older on certain buildings because they don’t have an elevator but not a long flight of stairs. Lobby was clean and spacious as well.
Ashley, 3-night trip

10/10 Exceptional

Fely has great customer service skills. It was nice to work with someone professional and polite
Lynn, 1-night trip

10/10 Exceptional

Very cozy hotel close to many businesses in the area as well as close to the airport. Hotel staff was wonderful. Great breakfast, clean rooms, everything you need for a perfect stay. Thank you!
Samuel, 6-night trip

8/10 Very good

Our room smelled like pot. There’s some really good restaurants very close.
Jared, 1-night trip

10/10 Exceptional

Loved this property. Comfy, spacious apartment-like rooms. Staff bent over backward to provide us extra pillows, complimentary taxi service, and re-keying the room at least once on checkout when I forgot things in the room and had to go back in. They were great.
Lyndon, 2-night trip

10/10 Exceptional

Very pleasant stay!

Hotel staff was super...Friendly, personable & professional. I was fortunate to find a place that took my 2 dogs for the week while my house was being remodeled. Room was comfortable with all the conveniences. The complimentary breakfast each morning was delicious & very appreciated. Even my picky adult daughter loved it. The only negative thing I have is that there was a carrot & crumbs under the beds, & someone's balled up socks under the nightstand. Saw this the second last day of our stay while looking for one of the dog toys lol. So, maybe not as thoroughly cleaned as I thought...but I would stay there again
7-night trip

8/10 Very good

Front desk lady was very personal. Her dinner suggestion was great. The bed was very firm, but uncomfortable. Great lighting in the bathroom!!!
Judith, 1-night trip

10/10 Exceptional

Awesome
Blanca, 1-night trip

10/10 Exceptional

The property was very clean overall and the lobby smelled so good. Super inviting. The staff was also very friendly and helpful. The room was a nice size and had a small kitchen and pull out sofa. I also really enjoyed the complementary breakfast. So much to choose from. I will definitely be returning :)
Neala, 1-night trip

8/10 Very good

Like about the breakfast & full amenities with kitchen, fridge, pool, jacuzzi, etc. But need the room cleaning service more often than “every five days” though clean towels are available at the lobby but still a hassle to get it.
AUVI, 3-night trip

6/10 Good

The rooms were clean, i do feel like the overall feel and vibe could be updated. Room felt dated
Breona, 1-night trip

2/10 Poor

Dirty, old feeling and not a lot around the location. Stains on the carpet and smudges on the walls. Wouldn’t stay here again.
Chelsea, 1-night trip

4/10 Fair

Room filled with cigarette smoke from someone either smoking outside room or in the suite below. They offered a new room instead of addressing the individual causing the problem. So I had to pack up and Move rooms with no compensation or discount for the enormous inconvenience. Both suites I was in the bathroom exhaust fan was filthy and noisy.
Lee, 2-night trip

6/10 Good

the carpet was so dirty that we we took our shoes and socks off the bathmat showed black dirt. The manager was quite unfriendly about our complaint. Other staff were helpful and pleasant. We would not return based on the manager's response to our complaint. I even took a photo with cell phone to show her but she was not receptive. she offered carpet cleaning or change rooms but her manner was unwelcoming to say the least
Peter, 5-night trip

10/10 Exceptional

Staff are really nice and helpful. Rooms are nice and big, very clean.
eric, 5-night trip