2/10 Poor
Sep 13, 2021
One of the worst days of my life
This was one of the worst experiences of my life. There was an incident at my house so I had to find somewhere quickly to lay my head down for the night, I was also with my young child let me add. I found this place and it was cheap but looked nice enough. I got a cab there and once the cab got to the address, that was when I realised the advert on Hotels.com did not have a door number just the name of the street. After walking up and down trying to locate the house I called the number on the check in info. Nobody picked up! Then I tried calling Hotels.com and I kept getting put through to an automated system which didn’t give me an option to get hold of the owners of the property. I had to then call a friend and pay for a cab to drop me at her house. This experience with Hotels.com & the people who are putting up apartments with minimal information and not being available to check their clients in is appalling. Also let me add that when I got there I knocked on an apartment where I thought the place was and a guy answered the door and said earlier on another person had come looking for the bed & breakfast (if that’s what you want to call this place) and was experiencing the same issue with there being no door number and they were repeatedly calling the place and they couldn’t get through. I’m extremely unhappy and I will be requesting my money back!!!
Victoria
Victoria, 1-night trip
