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SureStay by Best Western Charlotte Matthews

3.0 star property
Charlotte hotel with 24-hour fitness

Choose dates to view prices

East Forest is home to The Independence Inn Charlotte/Matthews Hotel, where you can enjoy a free breakfast buffet, dry cleaning services and stay active at the 24-hour gym. With in-room WiFi, luggage storage and multilingual staff on hand you'll feel right at home.

Reviews

7.4 out of 10
Good

Popular amenities

  • Free parking
  • Free WiFi
  • Connecting rooms available
  • Air conditioning
  • Gym

Main amenities (12)

  • Daily housekeeping
  • 24-hour fitness center
  • Business center
  • 24-hour front desk
  • Computer station
  • Front-desk safe
  • ATM/banking services
  • Vending machine
  • Laundry service
  • Self-serve laundry
  • Multilingual staff
  • Luggage storage

Feel at home (6)

  • Children stay free
  • Microwave
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Daily housekeeping
The current price is CNY537
CNY619 total
includes taxes & fees
May 13 - May 14

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave | In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave (Bathtub)

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave (Bathtub)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

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includes taxes & fees
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About the neighborhood

Map
2501 Sardis Road N, Charlotte, NC, 28227-7724

What's nearby

  • Cinemark Bistro Charlotte - 3 min drive - 2.4 km
  • McAlpine Creek Greenway - 3 min drive - 3.4 km
  • Spectrum Center - 15 min drive - 18.3 km
  • SouthPark Mall - 16 min drive - 13.4 km
  • Bank of America Stadium - 16 min drive - 19.6 km

Getting around

  • Charlotte-Douglas Intl. Airport (CLT) - 28 min drive
  • Concord, NC (USA-Concord Regional) - 33 min drive
  • Charlotte Station - 18 min drive

Restaurants

  • ‪McDonald's - ‬3 min drive
  • ‪Custom Home Pubs - ‬2 min drive
  • ‪Circle K - ‬2 min drive
  • ‪Cook-Out - ‬16 min walk
  • ‪Taco Bell - ‬14 min walk

About this property

SureStay by Best Western Charlotte Matthews

At SureStay by Best Western Charlotte Matthews, you'll be within a 15-minute drive of Spectrum Center and Bank of America Stadium. Guests can enjoy the 24-hour fitness center, and hiking/biking trails, kayaking, and water skiing are nearby. Also, NASCAR Hall of Fame and Charlotte Convention Center are within a short drive. Fellow travelers say great things about the helpful staff.

At a glance

DONE

Hotel size

    • 93 rooms
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Express check-out available
    • Early check-in subject to availability
    • Minimum check-in age: 21
    • Check-out time is 11 AM
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
    • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 21
DONE

Children

    • Children (17 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
    • No cribs (infant beds)
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Wheelchair-accessible parking on site
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 6:00 AM–9:00 AM

Traveling with children

  • Children stay free (see details)

What to do

  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Horse riding nearby
  • Kayaking nearby
  • Water skiing nearby
  • Scooter/moped rentals nearby

Working away

  • Business center
  • Computer station

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Television in common areas
  • 24-hour fitness center
  • Vegan dining options
  • Vegetarian dining options
  • Annual offsets purchased for at least 10% of carbon footprint
  • Humane treatment of captive wild animals
  • Locally-owned & organized tours & activities
  • Local artist showcase
  • At least 10% of profits reinvested in community & sustainability
  • Local culture & ecosystem education
  • 100% renewable energy
  • Double-glazed windows
  • At least 80% lighting from LEDs
  • Comprehensive recycling policy
  • No plastic soda bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Banquet hall

Accessibility

  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Visual alarms in hallways
  • Handrails in stairways
  • Closed captioned TV
  • Well-lit path to entrance

Room amenities

Be entertained

  • LCD television
  • Premium cable channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Turndown service
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Shower/tub combination
  • Designer toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Free local calls

Food and drink

  • Refrigerator
  • Microwave

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only

Fees & policies

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Rollaway beds are available for USD 10.0 per night

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property uses a grey water recycling system.

Guests can rest easy knowing there's a fire extinguisher on site.

This property accepts credit cards. Cash is not accepted.

Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Carte Blanche

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Best Western Charlotte

Best Western Charlotte Matthews

Best Western Charlotte Matthews Hotel

Best Western Matthews

Best Western Plus Charlotte

Best Western Plus Charlotte/Matthews

Best Western Plus Charlotte/Matthews Charlotte

Best Western Plus Charlotte/Matthews Hotel

Best Western Plus Charlotte/Matthews Hotel Charlotte

Charlotte Best Western

Charlotte/Matthews Hotel

Best Western Plus Charlotte/Matthews Hotel

The Independence Inn Charlotte/Matthews Hotel Hotel

The Independence Inn Charlotte/Matthews Hotel Charlotte

The Independence Inn Charlotte/Matthews Hotel Hotel Charlotte

Frequently asked questions

Are pets allowed at SureStay by Best Western Charlotte Matthews?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at SureStay by Best Western Charlotte Matthews?

Yes, there's free self parking.

What are the check-in and check-out times at SureStay by Best Western Charlotte Matthews?

Check-in start time: 3:00 PM; Check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is 11 AM. Express check-out is available.

What is there to do at SureStay by Best Western Charlotte Matthews and nearby?

Have fun with activities like cycling, hiking, and horseback riding, and practice your swing at the nearby golf course. SureStay by Best Western Charlotte Matthews also has a 24-hour fitness center.

Does SureStay by Best Western Charlotte Matthews have rooms with private hot tubs?

Yes, each room has a deep soaking bathtub.

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Reviews

SureStay by Best Western Charlotte Matthews Reviews

7.4

Good

7.0

Cleanliness

6.4

Amenities

8.0

Staff & service

6.4

Property conditions & facilities

Popular mentions

Room
Breakfast
Service staff
Bed
Bathroom
Elevator
Location
Toilet
Shower
Booking

Reviews

Verified

8/10 Very good

Breakfast was great just no protein as far as meats but sustainably enough
Whitney, 1-night trip
Verified

10/10 Exceptional

Hotel was being remodeled during our stay. We stayed in one of the newly remolded rooms. Checked in late at night and left in the morning, was perfect for a one night stay. Great breakfast.
Lauren, 1-night trip
Verified

10/10 Exceptional

The facility was going through a remodeling. So a lot of dust in entryway. I found the staff competent and friendly. For weary travelers, the room was comfortable and rested well each night. The room was clean and the restroom newly remodeled. Conveniently located near restaurants and Wally World was close.
Robert, 3-night trip
Verified

6/10 Good

Everything is okay with hotel.
Johnny, 3-night trip
Verified

2/10 Poor

Then room was a disaster, full of old and dusty furniture. Mold from top to bottom and under construction that were not advised before booking. I will not stay here even it is free!!
CAROLINA, 3-night trip
Verified

8/10 Very good

We were there while the lobby was being renovated. I assume the rooms will follow, and that's good, because the one we were in was dated, and the bathroom desperately needs a remodel from the studs out. But the room was clean, the bed was comfortable, the hotel was quiet. That's all we needed. The gentleman who checked us in was awesome.
Melissa, 1-night trip
Verified

10/10 Exceptional

Room was spotless, GSR was welcoming
Kelli, 2-night trip
Verified

2/10 Poor

The room was horrible the shower knob was broken for the hot water The refrigerator didn’t work, the didn’t didn’t work and I stayed during a snowstorm and to not have working heat was unacceptable The breakfast is mediocre
The broken shower nob for the hot water
The front of the girl because they are doing construction on the entire first floor
No working elevator to the second only working floor and no working ice machine or laundry room
Ebony, 4-night trip
Verified

6/10 Good

The elevator doesn't work. They don't serve a full breakfast every morning. Other than that my stay was ok.
Johnny, 4-night trip
Verified

10/10 Exceptional

Great spot for Boston!

Great location, friendly staff, excellent rooms
Linda, 1-night trip
Verified

10/10 Exceptional

Excellent stay!!
Jaime, 3-night trip
Verified

6/10 Good

Shower water got cold immediately and would not get hot again in the morning. Also wanted a king bed, but was provided a double room, even though I booked a king room.
Dustin, 1-night trip
Verified

10/10 Exceptional

This is the best place to stay ☺️
Christopher, 1-night trip
Verified

4/10 Fair

Good location, but it’s a hotel with old rooms, old furniture, and old bathroom.
Debessai, 3-night trip
Verified

8/10 Very good

Had a comfortable stay
Terra, 1-night trip
Verified

10/10 Exceptional

Highly recommend this property for staying
Alicia D, 1-night trip
Verified

10/10 Exceptional

Would stay again

Customer service was top notch, great location and comfortable stay
Michelle, 1-night trip
Verified

10/10 Exceptional

It was a great place and good food
Christopher, 2-night trip
Verified

10/10 Exceptional

Great price, awesome staff at checking in.
Kenneth, 1-night trip
Verified

4/10 Fair

All of it the walls on the room were so thin heard people next door, under remodeling, ice machine wasn’t working.
Sherry, 1-night trip
Verified

4/10 Fair

The hotel is under construction but the floor I was staying on was not. It was dirty and smelled of marijuana. Garbage in the hall and carpets throughout were dirty. Staff was nice. Bed was comfortable even though the room was old and needs updating. The breakfast was standard fare, nothing to get excited about. I would say pass on this hotel.
Rebecca, 1-night trip
Verified

8/10 Very good

Staff nowing were there are for directions
Gary, 1-night trip
Verified

10/10 Exceptional

We enjoy our stay and it was nice and really liked that chillies was right next door.
Alexis, 2-night trip
Verified

2/10 Poor

Bed bugs
Porsha, 1-night trip
Verified

10/10 Exceptional

Check in went very smoothly, staff very nice and friendly
Keshon, 1-night trip