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The Marco Polo

4.0 star property
Suburban Mackay hotel with outdoor pool

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Photo gallery for The Marco Polo

Relax by the pool surrounded by lush greenery and palm trees, with a tiled deck and lounge chairs.
Enjoy a convenient kitchenette with a microwave, coffee maker, and refrigerator.
Experience the sleek, modern exterior of The Marcopolo Hotel, featuring large windows and a clear entrance.
Relax in a serene space with a neatly made bed, flat-screen TV, and comfortable armchair.
Experience the iconic Marco Polo Hotel, featuring a striking signboard and beautifully manicured lawn.
The Marco Polo, in the heart of West Mackay, offers a comfortable retreat with an outdoor pool and sun loungers. Connect to WiFi, take advantage of dry cleaning services and express check-out for a seamless stay. Helpful staff have left previous guests feeling well taken care of.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Non-smoking
  • Free WiFi
  • Air conditioning
  • Laundry facilities

Main amenities (11)

  • Weekly housekeeping
  • Outdoor pool
  • Air conditioning
  • Front-desk safe
  • Laundry service
  • Self-serve laundry
  • Multilingual staff
  • Concierge services
  • Luggage storage
  • Limited hour front desk
  • Tour/ticket assistance

Feel at home (6)

  • Refrigerator
  • Private bathroom
  • Cable/satellite TV service
  • Laundry facilities
  • Coffee/tea maker
  • Bathtub or shower

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Deluxe Family Room

Relax in a clean and inviting space with a large bed, nightstand, and air conditioning unit.

Deluxe Family Room

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Air conditioning
Refrigerator
TV
Ceiling fan
Separate bedroom
Bathrobes
Hair dryer
Private bathroom
  • 44 sq m
  • Sleeps 5
  • 1 King Bed, 1 Twin Bed and 1 Twin Bunk Bed

View all photos for Standard King Room

Relax in a spacious room with a large bed, two bedside tables, and a pair of chairs by the window.

Standard King Room

9.2 out of 10
Wonderful
(40 reviews)

Highlights

Air conditioning
Refrigerator
TV
Ceiling fan
Separate bedroom
Bathrobes
Hair dryer
Private bathroom
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Spa Room

Relax in a spacious room with a large mirror, two seating areas, and a comfortable bed.

Deluxe Spa Room

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Refrigerator
TV
Ceiling fan
Separate bedroom
Bathrobes
Hair dryer
Private bathroom
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Twin Room, Multiple Beds

Relax in a spacious room with a large bed, flat-screen TV, and ceiling fan.

Standard Twin Room, Multiple Beds

8.0 out of 10
Very good
(5 reviews)

Highlights

Air conditioning
Refrigerator
TV
Ceiling fan
Separate bedroom
Bathrobes
Hair dryer
Private bathroom
  • 24 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Deluxe King Room

Relax in a serene space with a comfortable bed, desk, and large window offering a view of the outdoors.

Deluxe King Room

8.4 out of 10
Very good
(5 reviews)

Highlights

Air conditioning
Refrigerator
TV
Ceiling fan
Separate bedroom
Bathrobes
Hair dryer
Private bathroom
  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room, Multiple Beds

Relax in this stylish room featuring a large bed, flat-screen TV, and ceiling fan.

Deluxe Twin Room, Multiple Beds

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Refrigerator
TV
Ceiling fan
Separate bedroom
Bathrobes
Hair dryer
Private bathroom
  • 24 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Standard Family Room

Relax in a spacious room with a large bed, seating area, and bunk bed, perfect for families or groups.

Standard Family Room

Highlights

Air conditioning
Refrigerator
TV
Ceiling fan
Separate bedroom
Bathrobes
Hair dryer
Private bathroom
  • 24 sq m
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Bunk Bed

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8.8 out of 10, Excellent, 673 reviews
The price is CNY589
CNY589 total
includes taxes & fees
Aug 31 - Sep 1
Mackay Oceanside Central Hotel
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About the neighborhood

Map
46 Nebo Road, West Mackay, QLD, 4740

What's nearby

  • Mackay Enertainment and Convention Centre - 20 min walk - 1.7 km
  • Caneland Central - 2 min drive - 1.9 km
  • Bluewater Lagoon - 2 min drive - 1.9 km
  • Mackay Base Hospital - 2 min drive - 1.5 km
  • Harrup Park - 4 min drive - 2.6 km

Getting around

  • Mackay, QLD (MKY) - 7 min drive
  • Mackay Station - 5 min drive
  • Mapalo Station - 16 min drive
  • Aminungo Station - 19 min drive

Restaurants

  • ‪The Coffee Club - ‬2 min drive
  • ‪KFC - ‬12 min walk
  • ‪Hungry Jack's - ‬2 min drive
  • ‪Austral Hotel - ‬2 min drive
  • ‪Red Rooster - ‬20 min walk

About this property

The Marco Polo

When visiting Mackay, The Marco Polo is a great choice to consider. Guests can take a dip in the outdoor pool, and freebies like WiFi and self parking are added perks. Fellow travelers love the helpful staff.

Languages

English

More about this property

VISIBILITY

At a glance

Hotel size

    • 38 rooms
    • Arranged over 2 floors

Arriving/Leaving

    • Check-in start time: 2:00 PM; Check-in end time: 10:00 PM
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is 10:00 AM

Special check-in instructions

    • The property charges 3 percent for credit card payments
    • The front desk is open daily from 7:00 AM - 7:00 PM
    • Front desk staffed during limited hours
    • If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation
    • For any questions, please contact the property using the information on the booking confirmation

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Pets

    • Pets not allowed
    • Service animals welcome

Internet

    • Free WiFi in rooms

Parking

    • Free covered onsite self parking
    • Wheelchair-accessible parking on site
    • Height restrictions apply for onsite parking

Other information

    • Smoke-free property
LOB_HOTELS

Property amenities

Services

  • Front desk (limited hours)
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Pool loungers

Facilities

  • Safe-deposit box at front desk
  • An outdoor pool

Accessibility

  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • 1 on-site accessible parking spaces
  • Wheelchair-accessible public washroom
  • Handrails in stairways
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Tile flooring in room
ROOM

Room amenities

Be entertained

  • 22-inch TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Alarm clock
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Refrigerator

More

  • Weekly housekeeping
  • Restaurant dining guide
MONETIZATION_ON

Fees & policies

Optional extras

  • Credit card charges are subject to an extra charge of 3 percent

Children & extra beds

  • Cribs/infant beds are available for AUD 15.0 per stay

Parking

  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 7:00 PM

Policies

Only registered guests are allowed in the guestrooms.
This property does not have elevators.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, JCB International
Cashless transactions are available.
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Guests who may encounter issues with stairs should contact this property in advance to request a room on a floor with elevator service.

Also known as

Best Western Marco Polo Mackay Motel
Best Western Marco Polo Motel
Best Western Marco Polo
The Marco Polo Hotel
The Marco Polo West Mackay
Best Western Marco Polo Mackay
The Marco Polo Hotel West Mackay
HELP_OUTLINE

Frequently asked questions

Is there a pool at The Marco Polo?

Yes, there's an outdoor pool. Guests have pool access from 7:00 AM to 7:00 PM.

Are pets allowed at The Marco Polo?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at The Marco Polo?

Yes, there's free self parking.

What are the check-in and check-out times at The Marco Polo?

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM. Check-out time is 10:00 AM.

What is there to do at The Marco Polo and nearby?

The Marco Polo has an outdoor pool.

What's the area around The Marco Polo like?

The Marco Polo is in West Mackay, a short 20-minute walk from Jubilee Park.

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The Marco Polo Reviews

Reviews

8.6

Excellent

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Popular mentions

Room
Bed
Service staff
Restaurant
Location

What guests liked

  • Undercover parking is secure and convenient. (3 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10 Excellent

Great overnight stay. The Itslian restaurant on site is booked way in advance , book ahead or you are eating in town . The room was great value for what I paid. Staff were awesome.
Geoffrey, 1-night trip

10/10 Excellent

Room spacious clean
Richard, 1-night trip

10/10 Excellent

A very good hostel, thank you
Andre, 2-night trip

10/10 Excellent

The staff were very friendly and welcoming. The room was amazing. Will stay again.
Simone, 1-night trip

10/10 Excellent

The staff are super friendly and easy to reach.
Genevive, 2-night trip

10/10 Excellent

Great place to stay in Mackay, i would definitely stay again.
Samantha, 2-night trip

6/10 Okay

On-site Italian restaurant is the best! Convenient covered parking is very helpful.
Jeffrey, 2-night trip

10/10 Excellent

Clean, comfortable and convenient

Clean, comfortable and convenient. Good price, great service. Definitely will stay again.
Bret, 1-night trip

10/10 Excellent

Real little gem !

The hotel is a real little gem, while outside style is older the rooms have been stylishly decorated to give a modern on trend feel. Bed was super comfy and the reception was very friendly and welcoming.
John, 1-night trip

10/10 Excellent

Easy check in, enjoyed the TV options. Room clean and tidy.
Peter, 2-night trip

10/10 Excellent

You're on a main road with passing traffic and sitting on an aircraft flight approach pattern. Noise is always going to be a slight issue at that address. And... Your room curtains in No. 30 need attention but otherwise, all good.
Steven, 1-night trip

10/10 Excellent

The housekeeping girls and guys do an awsome job with cleaning the rooms!
Karon, 3-night trip

8/10 Good

Great staff. Busy road but convenient
Becca, 1-night trip

10/10 Excellent

Very nice staff made us feel welcome and nothing was to hard to organise
Dylan, 4-night trip

10/10 Excellent

Very clean
Kye, 1-night trip

10/10 Excellent

Meet all our needs
CHRISTOPHER, 1-night trip

8/10 Good

Good place to stay, comfortable ☺️
Kaela, 1-night trip

8/10 Good

Great overnighter

Great overnighter, room was old but very comfortable. Everything provided as expected in a hotel stay..
Chris, 1-night trip

10/10 Excellent

The rooms are modern and clean, the staff are awesome, very helpful, friendly and polite. I will certainly be staying there again,thank you.
Richard Lachlan, 7-night trip

10/10 Excellent

Were were upgraded to a family room didn't like the bunk bed it restricted the light 2nd time we stayed room for 2 was very spacious and suited our needs.
warren, 1-night trip

10/10 Excellent

Amazing staff!
Jing, 1-night trip

10/10 Excellent

What can I say amazing especially the host was so so kind to us we are very grateful… amazing place and we would come back in a heartbeat
pavan, 3-night trip

10/10 Excellent

Friendly helpfull staff. Very clean room. On main road but quiet.
Tony, 1-night trip

8/10 Good

It was a lovely room with a comfortable bed but I was surprised that I had to wash up dishes before I left. There was no cupboard and only 2 pillows on the bed that were very low and soft. Usually there are more if you need them.
Deborah, 1-night trip

10/10 Excellent

Would stay here again.
Nicole, 1-night trip