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The Marco Polo

4.0 star property
Suburban Mackay hotel with outdoor pool

Choose dates to view prices

The Marco Polo, in the heart of West Mackay, offers a comfortable retreat with an outdoor pool and sun loungers. Connect to WiFi, take advantage of dry cleaning services and express check-out for a seamless stay. Helpful staff have left previous guests feeling well taken care of.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Laundry facilities
  • Non-smoking

Main amenities (11)

  • Weekly housekeeping
  • Outdoor pool
  • Air conditioning
  • Front-desk safe
  • Laundry service
  • Self-serve laundry
  • Multilingual staff
  • Concierge services
  • Luggage storage
  • Limited hour front desk
  • Tour/ticket assistance

Feel at home (6)

  • Refrigerator
  • Private bathroom
  • Cable/satellite TV service
  • Laundry facilities
  • Coffee/tea maker
  • Bathtub or shower
The current price is CNY619
CNY681 total
includes taxes & fees
Apr 27 - Apr 28

Room options

Available filters for rooms
Showing 14 of 14 rooms

View all photos for Standard King Room

Desk, laptop workspace, iron/ironing board, free WiFi

Standard King Room

  • Sleeps 2

View all photos for Standard Family Room

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Family Room

  • Sleeps 4

View all photos for Standard Twin Room

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Twin Room

  • Sleeps 3

View all photos for Standard King Room

Standard King Room | Desk, laptop workspace, iron/ironing board, free WiFi

Standard King Room

9.2 out of 10
Wonderful
(40 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Spa Room

Deluxe Spa Room | Desk, laptop workspace, iron/ironing board, free WiFi

Deluxe Spa Room

7.4 out of 10
Good
(3 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Twin Room, Multiple Beds

Standard Twin Room, Multiple Beds | Desk, laptop workspace, iron/ironing board, free WiFi

Standard Twin Room, Multiple Beds

8.0 out of 10
Very good
(5 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Standard Family Room

Standard Family Room | Desk, laptop workspace, iron/ironing board, free WiFi

Standard Family Room

  • 24 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Bunk Bed

View all photos for Deluxe Family Room

Deluxe Family Room | Desk, laptop workspace, iron/ironing board, free WiFi

Deluxe Family Room

9.6 out of 10
Exceptional
(4 reviews)
  • 44 sq m
  • Sleeps 5
  • 1 King Bed, 1 Twin Bed and 1 Twin Bunk Bed

View all photos for Deluxe Twin Room, Multiple Beds

Deluxe Twin Room, Multiple Beds | Desk, laptop workspace, iron/ironing board, free WiFi

Deluxe Twin Room, Multiple Beds

9.6 out of 10
Exceptional
(5 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Deluxe King Room

Deluxe King Room | Desk, laptop workspace, iron/ironing board, free WiFi

Deluxe King Room

8.4 out of 10
Very good
(5 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Family Room

Desk, laptop workspace, iron/ironing board, free WiFi

Deluxe Family Room

  • Sleeps 5

View all photos for Deluxe Twin Room

Desk, laptop workspace, iron/ironing board, free WiFi

Deluxe Twin Room

  • Sleeps 3

View all photos for Deluxe King

Desk, laptop workspace, iron/ironing board, free WiFi

Deluxe King

  • Sleeps 2

View all photos for Deluxe Spa

Desk, laptop workspace, iron/ironing board, free WiFi

Deluxe Spa

  • Sleeps 2

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  • Pool
  • Free parking
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8.8 out of 10, Excellent, 731 reviews
The price is CNY522
CNY522 total
includes taxes & fees
May 10 - May 11
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About the neighborhood

Map
46 Nebo Road, West Mackay, QLD, 4740

What's nearby

  • Caneland Central - 18 min walk - 1.6 km
  • Mackay Regional Botanic Gardens - 5 min drive - 2.3 km
  • Bluewater Lagoon - 5 min drive - 1.9 km
  • Mackay Base Hospital - 5 min drive - 1.5 km
  • Harrup Park - 9 min drive - 4.8 km

Getting around

  • Mackay, QLD (MKY) - 7 min drive
  • Mackay Station - 5 min drive
  • Mapalo Station - 16 min drive
  • Aminungo Station - 19 min drive

Restaurants

  • ‪Hungry Jack's - ‬2 min drive
  • ‪McDonald's - ‬2 min drive
  • ‪KFC - ‬3 min walk
  • ‪Shamrock Hotel - ‬11 min walk
  • ‪Jamaica Blue - ‬3 min drive

About this property

The Marco Polo

The Marco Polo is a great choice for a stay in Mackay. Guests can take a dip in the outdoor pool, and freebies like WiFi and self parking are added perks. Fellow travelers love the helpful staff.

At a glance

DONE

Hotel size

    • 38 rooms
    • Arranged over 2 floors
DONE

Arriving/Leaving

    • Check-in start time: 2:00 PM; Check-in end time: 10:00 PM
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is 10:00 AM
DONE

Special check-in instructions

    • The property charges 3 percent for credit card payments
    • The front desk is open daily from 7:00 AM - 7:00 PM
    • Front desk staffed during limited hours
    • If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation
    • For any questions, please contact the property using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free covered onsite self parking
    • Wheelchair-accessible parking on site
    • Height restrictions apply for onsite parking
DONE

Other information

    • Smoke-free property

Property amenities

Services

  • Front desk (limited hours)
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Pool loungers

Facilities

  • Safe-deposit box at front desk
  • An outdoor pool

Accessibility

  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • 1 on-site accessible parking spaces
  • Wheelchair-accessible public washroom
  • Handrails in stairways
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Tile flooring in room

Room amenities

Be entertained

  • 22-inch TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Alarm clock
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Refrigerator

More

  • Weekly housekeeping
  • Restaurant dining guide

Fees & policies

Optional extras

  • Credit card charges are subject to an extra charge of 3 percent

Children & extra beds

  • Cribs/infant beds are available for AUD 15.0 per stay

Parking

  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 7:00 PM

Policies

Only registered guests are allowed in the guestrooms.
This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, JCB International
Cashless transactions are available.
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Guests who may encounter issues with stairs should contact this property in advance to request a room on a floor with elevator service.

Also known as

Best Western Marco Polo Mackay Motel
Best Western Marco Polo Motel
Best Western Marco Polo
The Marco Polo Hotel
The Marco Polo West Mackay
Best Western Marco Polo Mackay
The Marco Polo Hotel West Mackay

Frequently asked questions

Is there a pool at The Marco Polo?

Yes, there's an outdoor pool. Guests have pool access from 7:00 AM to 7:00 PM.

Are pets allowed at The Marco Polo?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at The Marco Polo?

Yes, there's free self parking.

What are the check-in and check-out times at The Marco Polo?

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM. Check-out time is 10:00 AM.

What is there to do at The Marco Polo and nearby?

The Marco Polo has an outdoor pool.

What's the area around The Marco Polo like?

The Marco Polo is in West Mackay, a short 20-minute walk from Jubilee Park.

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Reviews

The Marco Polo Reviews

8.6

Excellent

8.8

Cleanliness

8.0

Location

8.8

Staff & service

8.2

Property conditions & facilities

Guest review summary

What guests liked

  • Undercover parking was secure and conveniently located at the front door. (4 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Popular mentions

Room
Bed
Service staff
Restaurant
Location

Reviews

Verified

10/10 Exceptional

Air conditioning was perfect, beautiful shower & the softest most amazing beds & pillows. It is the only motel we stay in when we go to Mackay.
Kerrie, 1-night trip
Verified

8/10 Very good

Staff courteous room clean very spacious
Nicole, 1-night trip
Verified

10/10 Exceptional

Staff were amazing and the room was perfect.
Peter, 1-night trip
Verified

8/10 Very good

Comfortable room. Great to have the additional amenity of a microwave and small bench as well as crockery and cutlery. Fully covered parking right outside the room.
Georgina, 1-night trip
Verified

8/10 Very good

Air conditioning was quite awesome.
Vinaisi, 1-night trip
Verified

8/10 Very good

Very comfortable
Suzanne, 1-night trip
Verified

10/10 Exceptional

Welcomed by very friendly staff who were accommodating to our early arrival and very impressed by the room cleanliness. Would absolutely stay again.
Yasmin, 3-night trip
Verified

8/10 Very good

Yes room was clean
Nimrat, 1-night trip
Verified

8/10 Very good

Noisy as in flight path, but bearable
Marrianne, 1-night trip
Verified

10/10 Exceptional

Clean and comfortable, filled all our needs
2-night trip
Verified

10/10 Exceptional

Would stay here again
Murray, 1-night trip
Verified

10/10 Exceptional

Beautiful place and lovely workers, close and convenient
Georga, 2-night trip
Verified

10/10 Exceptional

Nice and close to the city which was great for us
Lindsay, 1-night trip
Verified

6/10 Good

The room was clean and had fairly recently been updated, parking was easy, location was great across the street from a lovely beach. The restaurant was not accessible, we were told it was reserved 6 months in advance so it was probably very good but disappointed that we could not eat there but there were other restaurants within walking distance.
Donna, 1-night trip
Verified

10/10 Exceptional

Quiet, clean and comfortable.
Daryl, 1-night trip
Verified

10/10 Exceptional

Have stayed here previously and also at a lot of Motels in Mackay I must say the improvements at this property are exceptional Room was in impeccable condition spotless, bed very good and staff extremely friendly Well worth a visit!!!
rex, 2-night trip
Verified

10/10 Exceptional

Great place to stay in Mackay, i would definitely stay again.
Samantha, 2-night trip
Verified

10/10 Exceptional

A very good hostel, thank you
Andre, 2-night trip
Verified

10/10 Exceptional

Great stay will stay again .
Zoey, 1-night trip
Verified

10/10 Exceptional

Beds are really comfortable. Room is clean on entry. Staff is wonderful & very considerate 😊 I'll continually choose to stay here because of it's location as well.
Charlotte, 2-night trip
Verified

10/10 Exceptional

The staff were very friendly and welcoming. The room was amazing. Will stay again.
Simone, 1-night trip
Verified

10/10 Exceptional

Great overnight stay. The Itslian restaurant on site is booked way in advance , book ahead or you are eating in town . The room was great value for what I paid. Staff were awesome.
Geoffrey, 1-night trip
Verified

10/10 Exceptional

The staff are super friendly and easy to reach.
Genevive, 2-night trip
Verified

10/10 Exceptional

Room spacious clean
Richard, 1-night trip
Verified

10/10 Exceptional

Top property with friendly staff. Highly recommended
Shayne, 1-night trip