The “hotel policies” do not align with hotels.com. BE FOREWARNED! We had made changes to our stay through hotels.com a month before arriving. We changed the length of our stay and from a king suite to a queen suite. The hotel OWNER, Jay Patel, insisted that the hotel policies are different than that of hotels.com. We received a King suite, but when we told them of our changes we had made online a month prior they gave us a double queen, but still charged for the suite price. When we asked about the discrepancy in our checkout day, we were told that it would be taken care of at checkout time. At checkout the hotel owner insisted that they would not refund the extra night and/or the difference in price of the rooms. When a hotels.com agent contacted, he told them the same thing. A no refund or change policy, regardless of what hotels.com had said.
Rooms: Both rooms were dirty. One had what appeared to be dog poop by the night stand, the other room had garbage on the sides of the bed. House cleaning every morning was persistent to check rooms and even walked in one of the afternoons while we were changing to go swimming (after already informing them we were good and did not need anything). People would randomly enter.
Pool: It was disgusting! Do not be fooled by pics. The pool would open randomly between 2 and 4 due to “cleaning” but on multiple days there were things floating in the pool (ie. a used tampon) after having been “cleaned.” The hot tub was luke warm at best.
Joseph
3 晚家庭旅行
2/10
Joseph
5 晚家庭旅行
10/10
It was great except the pool was out of order.
Sherrie
1 晚家庭旅行
10/10
Had a great time an n hassle with checking in was quick and easy.
Manuel
1 晚家庭旅行
8/10
真实旅客
1 晚家庭旅行
2/10
Will never stay again at this place. I got accused of taking a towel because one was missing. The inspection person missed it. It was on the bed. Did not get an apology or anything. The Indian person sitting at the desk was rude and condescending.
Fernando
1 晚家庭旅行
6/10
Bed was very comfortable. Hotel looked run down. Room needs some things replaced. Lamp shade and curtains very dirty and also mattress cover and protector were stained looked like they had not been washed. Price was reasonable but hotel needs better keep up! Room smelled very strong of bleach as well.
Veronica
3 晚行程
8/10
We had a great stay, only recommendation would be for the pool area to be updated it’s a bit rusty by the handicap chairs.
Other than that we enjoyed it and kids loved it! Breakfast was pretty good just get up early to get a better selection because breakfast is from 6-9.
Dylan
2 晚家庭旅行
4/10
I reserved with "pay at property" but they ran my card on file before hand, which wasnt the card I intended to pay with. I called and told them I was paying with a different card and what time I was estimated to arrive where I was met with "if you dont give me a card now I cant guarantee your reservation will be available". We got there, pulled out the sofa bed, there was trash in and around it, the mattress was moldy (there was also no bedding for it), the ceiling in bathroom looked mildewy, the door was damagaed.
I use to stay here w my kids for trips to Seaworld however I just canceled my reservation for next month to find better, cleaner, hotels with good customer service.
真实旅客
1 晚家庭旅行
6/10
Bathroom clogging up. Called for help. No one came.
Janie
1 晚商务旅行
8/10
El desayuno deja mucho que desear. Nada variado y muy pocas opciones. Eso no recomendaría
Uriel Enoch
3 晚家庭旅行
4/10
Didn't have the best stay. Housekeeping was mean and front desk workers besides young guy was rude.
Jonathan
2 晚行程
10/10
Will definitely stay again
Julian
1 晚家庭旅行
10/10
The room was comfortable and clean with all the supplies needed. Mini fridge, microwave, coffee pot.
Yvette
1 晚家庭旅行
10/10
Pedro
1 晚家庭旅行
10/10
Isabel
1 晚行程
8/10
The bed is quite comfortable. The hallway somehow was smelly
Yuxi
1 晚家庭旅行
10/10
Super quiet an enjoyed my stay
Manuel
1 晚家庭旅行
10/10
I love it here and come and stay a weekend now & then, just to relax and get away from the noise if the kids have a break at school.. shhh. Don't tell anyone.
Isabel
2 晚家庭旅行
10/10
Roland
1 晚行程
2/10
First room we had smelled like mold and mildew. The switch is to the room next door and the AC didn't work. My husband had to fix the plug for it to work then it didn't blow very cold air. There were 4 of us staying in the room and they only had 2 towels. There were no towels in the pool area so we asked for 4 towels to dry off from swimming and we were told they can only give us 2 more on top of the 2 that were already in the room. We then went to pull out the pull out bed out of the couch and there were stains all over it!! I went down to the desk because no one EVER answered the phone. (They would pick it up and hang up immediately). I showed them the picture I took of the bed and the first thing he said was did no one give you sheets? Not let me fix that. He didn't offer another room he simply said there was nothing he could do until his manager came in in the morning.
Janet
4 晚家庭旅行
10/10
Armando
1 晚行程
10/10
Very family friendly!! We had a great time. The cleanliness of the hotel was great, rooms felt very comfortable, just like home