Overall, the hotel is in a great location and offers good facilities, including a pleasant breakfast and excellent pool and spa amenities. However, our experience was let down by the poor service we received from the manager. We had booked a room for three people but were initially expected to share one double bed. When we requested an additional bed, we were told it would cost £48.00, which we felt was unreasonable. After a prolonged discussion of 10–15 minutes, the manager reluctantly agreed to provide the extra bed at no charge. Unfortunately, this interaction significantly impacted our stay. Additionally, the cost of parking in the local area was extremely high.